On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
GU
Rebdolls
Etiko
Hurley
Ashley Stewart
Berlook
Maurices
Forever 21
Dorsu
Haute Swimwear
Joyya
Rebellious Fashion
Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Scam do not even think about it! Ordered against my better judgment. Things never came get your money back via pay pal. Scam!
I ordered a swimsuit April 4th. I never did receive an order confirmation or a tracking #. All I had to show for my order was a receipt # showing they took the money out of my checking account. I have been in contact with, who I think, is the company by gmail. They say I have to have an order # that starts with W for them to see that I have ordered anything. I have kept bugging them and so far have heard the words "We will help you." I do not believe I will be helped or that I will ever see my money back. I will never deal with a company outside of the United States again. I will have to chalk this one up to a hard lesson learned. I will add the receipt # they sent me below, but I was never given an order #.
I order a bathing suit over a month ago and nothing. THey took the money out the same day but nothing. Left messages and nothing! What a scam
Hi Christi,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Order sent out on 16th by USPS, track link, http://new.17track.net/en/track?nums=LS791325431CN
Ordered swimsuit on March 28th for vacation and paid for expedited shipping. The payment was received by them via PayPal same day, yet I have gone on my trip, returned from my trip and still no shipment notification. I reached out yesterday to ask for a status as to why it didn't ship. Just received notification that it shipped this morning from Shanghai China.
I am assuming (based on the DHL tracking information) that it won't arrive in the specified time that I paid extra for, even from the shipment date. Now I question the quality of the item as well. What a nightmare.
This company is a scam.
Hi
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
We sent the order by DHL as you choose expedited shipping, track number is 4968870966
I am having the same troubles as everyone else. Placed order, they took my money, but still product is not shipped after THREE WEEKS!
I tried to contact them multiple times, now this morning I clicked on their web page and all I get is a white screen that says "Access Forbidden"
NOT HAPPY! I am disputing my payment and getting my money back!
Hi Julie,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Your orders have been processed, please check shipping notification email or login user center to check the logistics information.
ORDERED A BATHING SUIT 3-29-16 NO DELIVERY NO ANSWER TO MY SO CALLED
TICKET YOU CAN FILL OUT REGARDING TRACKING OF YOUR ORDER, CALLED THIS MORNING AND THE VOICE RECORDING SAID"THE PERSON YOU ARE TRYING TO REACH IS UNAVAILABLE! REAL, AND FACE BOOK LETS THEM ADVERTISE
YIKES! BEWARE
Hi NONA,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Don't purchase from this site. It's not even worth it. The items we not as described and if you need to send it back its mad expensive for a refund. What a headache. Never again
Hi Tara,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I placed by order on on the April the 1st have yet to receive it. And they tell you that it will be shipped 4 days after pmt. I emailed them to get the tracking number and still haven't heard from them. I will be disputing this charge with by bank today.
Hi Glorimar,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Order not recueved, no response to my communication. Have opened a dispute with Paypal to get money back and they informed me that I'm not the first to tell them my story! Also from the day my order was placed I've also had 12 fraudulent transactions go through my back account! Could be a coincidence... But just can't believe that either! Steer well clear... Going to write to the place everyone on here mentions to complain to them!
Hi Jenny,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
Ordered 4/4 and took my money same day! 10 days later and I have nothing! Wish I would've read the reviews and never ordered! I'm guessing I just got screwed!
Hi Sheena,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I'm so disappointed with this company. Ordered an item April 1 and it still has not shipped! Even when it says are payment has cleared it will ship 1 to 4 business days. Today is April 14th and I still don't have it. But they have my money. I'll probably see it by Christmas.
Hi Denise,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
Dress wasn't as pictured, and fabric was completely synthetic, not cotton as stated. Waist of money!
Hi Julia,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Don't buy from Rotita.com they took 6 weeks to delivery my order by which time I'd bought something else, I spent £60 they ignored my attempts to return the goods so I raised a claim through PayPal... They have offered a £20 refund! I should have read the reviews it's all bad & the cloth are very poor quality! This is their responce:- we are sorry for that and you can return it back. Have you review our return policy? But it is not worthwhile for you to return according our return policy, you should bear the shipping fee back, it is so expensive and you should wait a long time and we just refund you not include the shipping fee when we send the order for u. As for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line. You will sell them at good price. How about we send you some compensation in your user center, you can use it next time. Pls advise
Hi Andrea,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
DO NOT PLACE AN ORDER WITH THIS COMPANY! They are bogus! Ordered 4/1/16. Withdrew my money same day. Status still says unshipped! Tried contacting several times. No respondes on status. I will be contacting BBB.
Hi Becky,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Have filed a complaint with the BBB regarding Rotita. The more that contact them, the better the chances are of shutting them down. https://www.bbb.org/consumer-complaints/file-a-complaint/find-business/
Hi Kari,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number and what's the problem?
These people are HORRIBLE!
I ordered from them according to their size chart, ALL the items came back tooooo SMALL & they don't respond when tickets are submitted for a refund and/or exchange (I've submitted 3 tickets, NO RESPONSE) & the number doesn't work.
I will have my attorney look into this business.
Hi Tee,
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Regards,
The goods are beyond terrible, two swimsuits you could spit peas through, stitching all hanging out. They might as well have taken my money and sent me nothing! Raging!
Hi Isabel,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Anyone else notice all of the good reviews have no real persons pictures on them? Even the good reviews are $#*!. Ha dont buy from here i tried to be nice and get my girl something and of course im out cash and now i have a broken promise. Thanks rotita.
Hi taylor,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
I ordered a pink n black tye dress from here 3 weeks ago and still have not received it I wrote them and never got a response DO NOT ORDER I RATE COMPANY A 0
Hi Virginia,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Ordered on April 2,2016, They took my money that day... Never received product... 2 numbers to call no answer, tried to send mrssage, says order number is invalid! Called bank cannot get money back! They are theifs!
Hi Robin,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lori,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?