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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

TW
1 review
5 helpful votes
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I love the Item
April 24, 2016

My order arrived within two weeks as they promised. And the item looks just like the picture. Quality of the material is so good and so comfortable to wear. And the size is correct as I use the size chart before I make the order.

Date of experience: April 20, 2016
GB
1 review
2 helpful votes
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I ordered from this company 2 weeks ago and paid for fast delievery... but it still has not even been shipped...

I will hope it does come if not then i will be contacting paypal for refund

Date of experience: April 20, 2016
Rotita R. Rotita Rep
over a year old

Hi Janice,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Regards

North Carolina
1 review
4 helpful votes
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Don't waste your time
April 23, 2016

I ordered my swimsuit online on the 3rd & they took the money out of my account on 4th of April. I contacted my bank to report them today. I am very disappointed that I didn't get the email giving me my tracking number####. After reading all these reviews, I am glad I put in a claim at my bank. They said you only have like 60 days to report it & get your money back! I sent them 2 trouble tickets with no response as of now... If anyone else has order from them make sure you call your bank before it is too late.

Date of experience: April 20, 2016
Rotita R. Rotita Rep
over a year old

Hi Winter,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.

California
2 reviews
0 helpful votes
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DONT
April 23, 2016

Do not order from this site or any of the other cheap sites like this one. I know, I've done it too many times, & 9 outta 10 times I am disappointed. You will get poor & cheaply made clothing, looking Only similar to the modeled pictures. Why don't they display their actual clothes on manicans so you can really see? But instead they imitate the clothing worn by other women who take their own pics. Copying their pics while cutting theses ladies heads off. Their clothes are made very cheaply, Material is too thin, sizes are not always actual. & sometimes fits irregular. Bathing-suits are even worse! Out of 8 items I was only happy with 1. I'm tellin you, Don't do it!

Date of experience: April 20, 2016
Rotita R. Rotita Rep
over a year old

Hi Donnie,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

North Carolina
1 review
0 helpful votes
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I ordered a bathing suit, and paid through PayPal. Its been too long since they have not delivered the bathing suit. I tried to find a way to cancel the order. There's no possible way to cancel and request your money back. You can't even get a PayPal representative on the phone. I've been duped. I will never order clothes online ever again.

Date of experience: April 20, 2016
Florida
1 review
0 helpful votes
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Your company is suck, stilling people money and dI am having the same troubles as everyone else. Placed order, they took my money, but still product is not shipped after THREE WEEKS!
I tried to contact them multiple times, now this morning I clicked on their web page and all I get is a white screen that says "Access Forbidden"

NOT HAPPY! I am disputing my payment and no body wrote me back :(

Date of experience: April 20, 2016
Rotita R. Rotita Rep
over a year old

Hi gissell,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Pennsylvania
1 review
7 helpful votes
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Scam!
April 22, 2016

This is obviously a scam. Their website says your order will be shipped within 24 ours, it's been a month and my order is still not shipped. Being that it is coming from China, I would imagine it will take at least 6 weeks to get here. 10 weeks is far from 24 hours! I have heard horrible things about this company that they are nothing but a scam and you'll be lucky if you get your order and sometimes the order is ripped, or just a piece of garbage. BUYER BE WARE save your money.

Date of experience: April 19, 2016
Rotita R. Rotita Rep
over a year old

Hi January,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Track number is LS804673225CN by USPS, link, www.usps.com

Canada
3 reviews
2 helpful votes
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Order not received.
April 22, 2016

I placed an order April 4th Paypal took my money instantly to Rotita. As of today I still have not received my order. I am thoroughly disappointed that I am not getting help resolving this. One thing for sure is I ordered a bathing suit hoping to take away with for my trip on the 30th of this month. This online experience with company has been horrible and I will never order through them again. I cannot physically speak with anyone, I received an email from someone asking for my id so we call see what happens then. I am glad that I didn't pay much at all so if I lose out on my order than so be it.

Date of experience: April 19, 2016
Rotita R. Rotita Rep
over a year old

Hi Michelle,
http://new.17track.net/en/track?nums=RH294350927CN
Your order was sent out already, it's still on the way. Please no worry and wait for delivery in 1-2 weeks.

Massachusetts
12 reviews
28 helpful votes
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I saw this site with all these cheap clothes on it and although I knew it was a similar site like all the others such as FashionMia, Roswe, all the ones that show up on your Facebook page in the ads. I ordered a white pants set and a bathing suit.the pantsuit looked NOTHING! Like the picture. It's a one piece, thin! Nylon, wide legged jumper. The bathing suit bottoms loom like some big bloomers and the stitching isn't smooth it's crinkly like underwear. The top of the bathing suit doesn't wrap around the neck and breast like the picture be a use it's not enough material and I have small breast. I asked for a refund through PayPal and they said no. I escalated it to a claim they offered a partial refund and said I could keep the clothes. I spent $41+ and they are offering me $18. They don't even want their items back because they know it's garbage!. So not worth your time or money. China is VERY expensive to return things. Please use caution! Extreme caution!

Date of experience: April 19, 2016
Rotita R. Rotita Rep
over a year old

Hi mikel,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Ohio
2 reviews
5 helpful votes
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The item was like the picture but the item is clearly not the size they state, I ordered a xxl and the item was more like a small, do not waste your money with this company because their sizes are not as they state, they are 3 to 4 x smaller than stated.

Silki

Date of experience: April 19, 2016
Rotita R. Rotita Rep
over a year old

Hi Michelle,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Regards,

Florida
1 review
3 helpful votes
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DO NOT ORDER
April 22, 2016

I ordered over 3 weeks ago. They took my money the first day and they have not sent my order, they do not return the emails to the customer complaints, there is No LIVE CHAT for complaints, the company is a scam

Date of experience: April 19, 2016
Rotita R. Rotita Rep
over a year old

Hi User
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

GB
1 review
3 helpful votes
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DONT ORDER FROM THEM!
April 22, 2016

Ordered nearly £90 worth of goods 1st April they took money same day contacted them twice 1st said I should have chosen expedited shipping! 2nd was today saying I would receive a tracking number in 2 days - going on holiday next week but I will be lucky to have the order by the time I get back. Shouldn't be allowed to advertise on FB etc crap company and customer service takes 5+ days just to get back to you - DONT order from them

Date of experience: April 19, 2016
Rotita R. Rotita Rep
over a year old

Hi Yvonnie,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.

Florida
2 reviews
2 helpful votes
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Disappointed
April 21, 2016

I had received it & 2 piece r not matching talk about they don't sell separately but obviously they do cause my bottom part tht I receive Is xl Instead of xxl my top is xxl n I have 1 strap smh I would neva shop in here ever again

Date of experience: April 18, 2016
Rotita R. Rotita Rep
over a year old

Hi Jackie,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Virginia
1 review
3 helpful votes
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I ordered some swim wear on 3/25/16 and it still has not even been shipped. I opened a "ticket" on 4/4/16 and actually got a response saying that the items are not in stock and the employees are working on it. I opened another ticket on 4/15/16 and have gotten no response. I thought if I ordered them a full month before my trip I would get them before I left but that is not the case. I will never again use them.

4/19/16 - Funny thing, just after I write this review, my order was shipped.

Date of experience: April 18, 2016
Rotita R. Rotita Rep
over a year old

Hi Jennifer,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.

Canada
1 review
7 helpful votes
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My order came a month late, and they wouldn't have even shipped it if I hadn't gotten Paypal involved, they also told me they have hread many negative things about Rotita ( ok if that's the case whty do business with them- I trust Paypal with my money) not so much anymore! I'm still fighting this even after receiving my GOD AWFUL outfits and bathing suits, my bathing suit bottoms look like diapers, like everything was sewn together by a kids Hello Kitty sewing machine?! I'm sickened that they continue to FALSE ADVERTISE and steal peoples hard earned dollars! Stay away! If you paid with paypal- refuse the delivery and INSIST on your money back- I have even offered to send paypal my items so they can see what kind of crap we as hard working consumers are receiving from these scam artists! I'm so not done, I WILL CONTINUE TO FIGHT FOR MY MONEY BACK!

Date of experience: April 18, 2016
Rotita R. Rotita Rep
over a year old

Hi Zeljka,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Florida
1 review
2 helpful votes
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Ordered a bathing suit on March 9th they took my money on the 10th and still no bathing suit. Today is April 18th. Tried to contact them 3 to 4 times but getting the same answers. Requesting refund from my credit card company..

Date of experience: April 18, 2016
California
2 reviews
5 helpful votes
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I wish I had read these reviews first. I also ordered a swimsuit from this company on March 28th. I paid for it through PayPal. PayPal of course paid them right away. It is now April 18th and I still don't have the swimsuit plus when I sent an inquiry to them they say that the order number is incorrect. However it is the order number they gave me and the order number on the PayPal documents. When you try to call you can't get them and the emails don't go through either. Now I have to try to fight it on PayPal. Ridiculous. I should have known better.

Date of experience: April 18, 2016
California
1 review
1 helpful vote
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Don't do it
April 21, 2016

The clothes doesn't fit or looks like the merchandise that's on the website.

Date of experience: April 18, 2016
Massachusetts
1 review
2 helpful votes
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Awful!
April 21, 2016

I purchased a bathing suit on March 29th. It said it would ship within 7-13 business days. On the 16th business day I tried to open a ticket (after 'urging shipment multiple times) and got no response. I filed a claim with PayPal the same day and they IMMEDIATELY responded to both my ticket, and the PayPal claim. I asked for a refund, as I no longer want the bathing suit, after reading reviews, and they shipped it that day! They asked me to close the dispute with PayPal since it had shipped out. Not doing that until I have the bathing suit in my hands. I can only imagine the quality. DO NOT WASTE YOUR TIME!

Date of experience: April 18, 2016
KR
1 review
0 helpful votes
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Various types and cute clothes.
April 21, 2016

I've ordered a variety of dresses, tops, jackets, and belts from Rotita and I've always been satisfied with the products and service!

Date of experience: April 18, 2016