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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Me and a few girlfriends we're excited to try out the website... DONT WASTE YIUR TIME OR MONEY :( Close poorly made, sizing is a guessing game!
I want to return my skirt that looks nothing like the picture and et a full refund. I tried to put in a ticket and of course it says incorrect order number. I would not recommend this site to anyone. They use pictures from other sites and the clothing looks nothing like the picture! SCAM SCAM SCAM!
Hi EM
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I ordered 3 items from this website on April 9th... I haven't received my shipment yet and PayPal has already billed me for the purchase. The company does not contact the buyers to let them know there is a delay in shipping or otherwise. I asked Rotita to cancel the shipment on 4/23 but they responded on 4/25 stating my order had been shipped and they asked me to close my dispute with PayPal. I will not close my dispute until the items are received and based on the reviews I've read today, I'm almost sure that I will be returning my purchase for a full refund. Never again... and neither should you!
Hi Mattie,
Thanks for your feedback. I have found your ticket and we will resolve this issue as soon as possible.
Could someone please look into this order for me. Money has been taken via PayPal but no other information sent to me.
Hi Tina,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Your order was sent out already, by post office, track number is RH302560845CN, link, http://new.17track.net/en/track?nums=RH302560845CN. And you will get the package in 1-2 weeks.
You are the merchandise they tell you that it has been delivered and it has not I have a camera on my front porch the package was never delivered.
Hi Jazmon,
I promise your order was sent out already, by USPS, track number is LS767456105CN, link, www.usps.com. And you will get the package in 1-2 weeks.
If you don't get it, please contact USPS. Or we could also send a refund if still no result.
So after going through hell and no refund I disputed the charges with my bank and got my money back I will never order from them again!
Hi Khristian,
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Regards,
I ordered over 4 weeks and still have received nothing
Hi Sharon,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
This site is a joke! Ordered a swimsuit for my girlfriend that she picked out for her birthday and theirs no sign of it being delivered on time. Website said 1-4 working days, it's now been 7 days. The tracking number they gave me didn't work, now they have given me a new date of 'two weeks'.
When I try to track the item the website says
1.The carrier's tracking access is temporarily disconnected, under this situation, the carrier's official website has been suspended.
They give me no information as to where the parcel is or when it will arrive.
Hi
Your order was sent out already, by post office, track number is RH301794129CN, link, http://new.17track.net/en/track?nums=RH301794129CN. And you will get the package in 1-2 weeks.
I bought a swimsuit and it was so small I couldn't even get it on. The bottoms were even crooked. They have given me the run around on returning the product and this is an ongoing issue!
Hi Lisa,
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Regards,
They loss my order and want to give me %40 refund I want %100 refund at first they said I gave them the wrong shipping address and later doing all the e-mailing they said they loss my order I don't care if they loss it and shipped it wrong I want all of my money I will never order from this place again we need to buy USA products if it look to good to be true well you know it's not oh yeah I e-mailing since March 8th until April 26th
Hi Frankie,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
But it's returned due to incorrect address, so it's returned to us.
We could resend the order or send a refund, whichever you like.
I' m very pleased with it's superior quality. It looks good even after they have been washed many times. The color suits my complextion and I feel so good.
My first order was SLOW to arrived. The bathing suit I received was a 3XL. I normally wear an 18/20 but the suit was WAY TOO TIGHT. I did not respond in time to return it, but now my access has been denied. I guess they do not care for repeat business.
Hi Jessica,
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Regards,
DO NOT ever do business with these people. After not sending out my things for over a month, I asked them not to send anything and to refund my money. They kept telling me they were putting on a store credit and refused to put the money onto my PayPal. They are a horrible business and completely unethical. DO NOT SEND THEM ANY MONEY!
Hi Kelly,
Thank you for your valuable feedback.
I have found your ticket, shall we continue to communicate on the ticket?
Is it possible to give ZERO stars?
This site is IMPOSSIBLE to deal with. Fortunately, I paid with PayPal and got my money back on items that were never delivered and others that didn't fit (as in they were grossly undersized - I'm only 5'2 and take a small and i couldn't get a shirt over my shoulders.
Hi Cynthia,
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Y'all please keep our money in the United States Anthony Krebs ordered me a few jumpsuits from them which were tooo small a med should be US size xsmall, anyway on here he has given them all his information they claim they will refund him yet it has been 3 months after we sent it back and still arguing with them on here about trying to get our mom back now we are out of cost of outfits and shipping fee so we got nothing out of the 60$ we gave them
Hi Sherry,
Your order was sent out already, by USPS, track number is LS793985865CN, link, www.usps.com. And you will get the package in 1-2 weeks.
Kind regards
Please could you tell me if my order has been dispatched? I've ordered it a week ago and tracking still says undispatched
Regards
Hi jackie,
Your order was sent out already, by post office, track number is RH307177535CN, link, http://new.17track.net/en/track?nums=RH307177535CN. And you will get the package in 1-2 weeks.
I order two jump suits and too my surprise they did not fit this website is not true to America size but not only that the quality wa even worse I'm trying to get my money back but no avail. This is the worse site need to be reported to fraud department and I will do just that I work to hard for my money to be scammed.
Hi Pamela,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Regards,
I PLACED MY ORDER ALMOST A MONTH AGO AND I HAVE NOT RECEIVED MY ORDER! I GOT A CONFIRMATION THAT THEY TOOK MY MONEY RIGHT AWAY!
IF I DON'T RECEIVE MY ORDER OR MY $145.99 BACK BY THIS FRIDAY I AM SEEKING AN ATTORNEY!
Hi Priscilla,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Your order was sent out already, by USPS, track number is LS823788530CN, link, www.usps.com. And you will get the package in 1-2 weeks.
Kind regards
This website has to have the absolute worst customer service I've ever experienced. After ordering the black palazzo pants from their website and waiting a couple of weeks for shipping (that part was expected) the pants I received were awful. They honestly look/feel as they were made out of the same material as a snuggie. They have no shape and are very stiff. I wrote to customer service requesting a return address to send them back to per their return policy. I waited three days for a response from someone asking why I wanted to return them. I immediately responded saying the quality and material were not what I expected and I waited another three days for a response. They told me that the shipping costs would be too expensive for me and they suggest that I gift them away or resell them online because I could "get a good price" for them. I quickly responded saying that I did not want to sell or give them to anyone that I just needed and address please and three days later they responded saying "how about you keep it and i will try my best to help apply a 20% refund" and still did not include an address. I have never had any retail company stall to waste the time I'm allowed to return something and refuse to comply with their own return policy before. I will be telling everyone how terrible of an online shop this is and never shop there again.
Hi Ali,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nadia,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.