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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Illinois
1 review
1 helpful vote
Follow Andrea V.
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I placed an order for two swim suits on 3/29/16. Still have never got my order. I have submitted them multiple tickets to get a response on my order and it only says its pending. I did get an email saying it was process and shipped but I have no tracking number or info to even tell that is even true. Don't buy from them unless you want to be out some money.

Date of experience: April 28, 2016
Rotita R. Rotita Rep
over a year old

Hi Andrea,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
But I promise your order was sent out already, by USPS, track number is LS804943293CN, link, www.usps.com. And you will get the package in 1-2 weeks.
Kind regards

Florida
1 review
4 helpful votes
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Really!
April 30, 2016

I ordered a jeans jumper and I never received it. I was charged but have yet to receive any thing. No email no order number, nothing. I won't be ordering anything else from this company. I wish I had read these reviews before my purchase. What a scam.

Date of experience: April 27, 2016
Rotita R. Rotita Rep
over a year old

Hi Heather,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.

New York
1 review
0 helpful votes
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Just received my sweater love it! Just took it to the cleaners to get starched now I'm waiting on my white boots I've ordered from you all and I'm ready to go! Very pleased

Date of experience: April 27, 2016
Washington
1 review
0 helpful votes
Follow Becky E.
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I received it pretty quickly and I like it a lot. Its a very classy look and it works with my body even just having my kids, it hides what I want to hide without the full bathing suite...

Date of experience: April 27, 2016
Washington
1 review
1 helpful vote
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This is awesome t shirt
May 1, 2016

Thank you. This is awesome when worn with black leggings. Love, Love. Nice with a red sweater to accent the white & black. Will buy it more.

Date of experience: April 27, 2016
Mississippi
1 review
7 helpful votes
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It wasn't until after I ordered my item from Rotita.com that I began researching and seeing the awful reviews for their website and clothing. I was very nervous and even cancelled my card after reading the horror stories from people because I was sure I had been scammed as well during my transaction with them. But honestly, I have nothing but good things to say about Rotita. The dress I ordered came within 1-2 weeks which was surprising considering it was shipped from China, and although it's not the best quality... I am still happy with my purchase. I never thought the quality would be top-notch when I only paid $19.99 for it with the discount I used. I feel as though this site is getting slammed because people are paying $10 for a top and thinking it will be Michael Kors quality. Ever heard of champagne-taste on a beer budget? Get over yourselves, people. It's not a scam, it's China.

Date of experience: April 27, 2016
GB
1 review
3 helpful votes
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Shocking
April 30, 2016

So like all of these reviews on here this website sucks. They are very quick to snatch your cash from your account but not so quick to send you what you pay for! Surely there should be a law against companies like this and you would think with the amount of bad reviews online that would be enough for an investigation. Unfortunately i have learned my lesson and that is to search for reviews before i purchase anything from a colourful & exciting website again. Never again, im still waiting on my order. Think of the money this company must be making and interest on that cash from hard working people. They probably pay their workers peanuts since quality of the goods that have been received by some of reviewers is shocking!

There must be a way in which we can make a stance and get this company looked into and protect future consumers from losing their money. Its not that cheap either considering you can go into lots of shops now and get good quality clothes for very low price. Notice their response to most reviews are generic and say the same speech to everyone. We are sorry, we did send your item, you ordered pre sale so thats why your waiting, really bad!

Their must be some kind of trading standard for online shopping sites who rip of very hard working people? I wait in hope that i am completely wrong and my order arrives at some point soon and in good condition but i know I'm kidding myself.

Rotita you suck and you should be ashamed of yourself! At least i know if i provide awful service and even worse products i would at least have the courage to face my customers and not hide behind an online service and chat any old bull to get yourself off the hook.

Very annoyed consumer who is still waiting on an order which you have had my hard earned money in your account for weeks now! I have nothing but an email and im cash down!

Date of experience: April 27, 2016
Rotita R. Rotita Rep
over a year old

Hi Michelle,
I wish to start off by telling you that we are extremely sorry about the situation.
Since the item you purchased is pre-sale, it takes a longer time to ship out. But I promise your order was sent out already, by USPS, track number is RH302432761CN, link, http://new.17track.net/en/track?nums=RH302432761CN. And you will get the package in 1-2 weeks.
Kind regards

Texas
1 review
1 helpful vote
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Very upset with this company. Reporting them to the Better Business Bureau!

Date of experience: April 27, 2016
Rotita R. Rotita Rep
over a year old

Hi Sharon,
I wish to start off by telling you that we are extremely sorry about the situation.
What can I help about your order please?

Florida
1 review
0 helpful votes
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This company is a total rip off! They took my money and did NOT deliver the merchandise! They did nothing to resolve any complaints I reported. They have no phone number to communicate, if there is an issue, you have to file a "ticket" and all you get is an auto reply. I requested a full refund, and their auto reply told me they would issue a refund within 3 days of receiving the returned merchandise. How can I return merchandise I never received?
Worst experience ever!

Date of experience: April 27, 2016
Rotita R. Rotita Rep
over a year old

Hi Rhonda,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Your order was sent out already, by USPS, track number is LS786468185CN, link, www.usps.com. It's delivered already.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.

Florida
1 review
0 helpful votes
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Today I received (3) garments that contain very poor quality. Additionally, the items does not fit according to the descriptions and size chart. Please note I am returning all three items back to the original sender and would like a full refund.

Date of experience: April 27, 2016
Rotita R. Rotita Rep
over a year old

Hi Sierra,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

GB
1 review
0 helpful votes
Follow Lindsay L.
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I ordererd 2 items a month ago and still haven't received it my tracking number has no match with yodel when i put it in

Date of experience: April 27, 2016
Rotita R. Rotita Rep
over a year old

Hi Lindsay,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.

Wisconsin
1 review
0 helpful votes
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I ordered swimsuits and they took my money, the items weren't shipping and wasn't getting any response do I cancelled the order and called my credit card company and filled a dispute. 2-3 days later I get notified my order shipped. I made it very clear I no longer wanted the items. I don't believe I should pay any shipping fees to send the items back. Why did it take a dispute to get the items to ship? Very bad company! The items aren't any where near the correct size and quality is poor. Couldn't wear the items even if I wanted to keep them.

Date of experience: April 27, 2016
Rotita R. Rotita Rep
over a year old

Hi Lisa,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Your order was sent out already, by USPS, track number is LS802806198CN, link, www.usps.com. And you will get the package in 1-2 weeks.
Kind regards

Oklahoma
1 review
1 helpful vote
Follow Barbara C.
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I ordered a bathing suit March 30 still haven't received it I paid it by PayPal called them and they won't give me my money back right now they said I need to wait how long do u have to wait when u can see you got tipped off very sad

Date of experience: April 27, 2016
Rotita R. Rotita Rep
over a year old

Hi Barbara,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Your order was sent out already, by post office, track number is RH301287095CN, link, http://new.17track.net/en/track?nums=RH301287095CN. And you will get the package in 1-2 weeks.
Kind regards

New York
1 review
0 helpful votes
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Fast shipping
April 30, 2016

I am looking forward to wearing it once the summer comes. Also the shipping was super quick for this one. It came within 3 days of ordering. Although i am still waiting on 6 other items i ordered at the same time...

Date of experience: April 27, 2016
New York
1 review
1 helpful vote
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Worth price
April 30, 2016

The colors are a lot brighter in person. Think more along the lines of primary colors. It's still nice. The fit is good. It's way too long for me but easily fixed with a belt. For the price this is worth it.

Date of experience: April 27, 2016
New Jersey
1 review
7 helpful votes
Follow Felicia b.
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I never ever write reviews because I work in this industry and know how much "bs" people exaggerate over the internet. So if I was you reading this, I would take it as a warning to never ever use this site. It a scam, my 65 year old mother who never orders off line took a chance and ordered a cute bathing suit from here and waiting the 3-5 days in excitment she was extremely disappointed to see her money had been withdrawn and 3 weeks later we STILL don't see a swim suit. I will be contacting the credit card company in the AM to cancell and report this company for FRAUD. But this is just a warning to all who plan to order anything from this disorganized, distasteful, and dishonest want to be company. And this will be posted on ALL social media sites and review boards to avoid you people taking advantage of anymore VICTIMS.

Date of experience: April 26, 2016
Rotita R. Rotita Rep
over a year old

Hi Felicia,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Georgia
1 review
3 helpful votes
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I ordered the black & white swimsuit & a red swimsuit. First off, it took forever to receive them! I had to email SEVERAL times. Secondly, it looks like a child made these suits! I would've been better off trying to make my own! Extremely disappointed

Date of experience: April 26, 2016
Rotita R. Rotita Rep
over a year old

Hi Amy,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Rhode Island
1 review
3 helpful votes
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Don't order. Payment came out immediately, after 3 weeks of not receiving item tracked and it had not been filled. I filled out a "ticket" to cancel for a refund. 2 days later says it shipped. I don't want it and the refund policy is terrible. I am filing a complaint with the Better Business Bureau and Credit card. S

Date of experience: April 26, 2016
Rotita R. Rotita Rep
over a year old

Hi Karen,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.

Florida
1 review
1 helpful vote
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Where is my order.?
April 29, 2016

So I ordered a bathing suit, 3 weeks ago. It was suppose to ship in 1-3 days. So where is it? Should have been here by now. With all the bad reviews, I'm starting to feel like a victim too. I hope rotita takes care of this.

Date of experience: April 26, 2016
Rotita R. Rotita Rep
over a year old

Hi Jessica,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Your order was sent out already, by post office, track number is LS792551479CN, link, www.usps.com. And you will get the package in 1-2 weeks.
Kind regards

South Carolina
1 review
3 helpful votes
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Awful
April 29, 2016

I placed a order on this site n even paid. Extra for faster delivery no feedback yet after submitting tickets I want my money back

Date of experience: April 26, 2016
Rotita R. Rotita Rep
over a year old

Hi Ashley,
First of all, sorry for any inconvenience that it may bring. We have cancelled the order as you required.
A refund is applying, and you will receive it in 2 working days.