I'm very upset with company. I purchased 4 swimsuits and 2 dresses which NOTHING fits properly & poor quality 1 of the dresses is so sheer there's no way I can let my 15 yr old God Child wear to her dance!... I've been emailing and calling them ever since the day I received the merchandise 4-27-16... I even called *******133 who instructed me to call the customer service number for a return ticket... WHY HAS NO ONE RESPONDED?... You took my money! I'm so annoyed that you've been taken advantage of customers with your hidden return fees and your lack of customer service!

I bought a coat and two dresses - worst quality products ever - coat would not fit a 10 year old = they refuse to give delivery return address and wont give me refund - are actually bargaining with me on how much % they will refund if I return the product at my cost? DO NOT BUY FROM THEM

Update - I get a response from Rotita - but see its the same response that every other complainant recevied. I ordered two lots of product - both abissmal quality - they refused to accept returns and offered me the option to sell them on ebay or give the products away as gifts to family members! Awful customer service - they are now offering to refund me £9 as compensation! When I spent c. £70!

THESE PEOPLE ARE SCAMMERS! THEY STEAL OTHER PICTURES OFF OTHER SITES AND USE THEM TO PERSUADE YOU TO BUY THEIR CLOTHES! THE CLOTHES LOOK NOTHING LIKE THE PICTURES WHEN YOU RECEIVE THEM! I ORDERED THREE ITEMS IN ALL LARGES AND GOT WHAT LOOKED LIKE EXTRA SMALLS! THEY LOOK TOTALLY DIFFERENT THAN THE PICTURES YOU SEE ON THEIR SITE! YES THE CLOTHES ARE CHEAP BUT YOU ARE DEFINTELY GETTING WHAT YOU PAY FOR! PLEASE STOP AND LISTEN TO ME! I WENT BACK AND FORTH TRYING TO DECIDE WHETHER TO ORDER FROM THESE THIEVING $#*! BASTARDS! UNFORTUNATELY I READ THE REVIEWS ADTER I HAD ALREADY PLACED THE ORDER. TRUST ME THOUGH... SCAM! SCAM! SCAM! YOU DIRTY $#*!ES! WE WORK HARD FOR OUR MONEY AND TO BE ROBBED BY SOME DESPERATE $#*!ES LIKE YOU ALL PISSES ME OFF! AND IM DEFINITELY REPORTING THIS SHEISTY $#*! BUSINESS!

I ordered a bathing suit, the material it is made from looks cheap and it does not fit, I have been emailing customer service back/forth for days, trying to get an RMA so I could return, would you folks believe they offered me a 20% discount if I would keep it... WTC!... a 20% discount will not make it fit and I told them so... so know they want me to give it to a family or friend... NO... I told them the bathing suit was coming back with or without an RMA and I would be filing a complaint with paypal. I have never dealt with a business likes this before.

Appaling Customer Service and never deliver your items.

I ordered a coat back at the start of February and then I kept contacted them as I had not got the item. Then at the end of March they said it will take another two weeks and still no sign. Then I chased and was told that I should go an check my local post office which had nothing. They said they delivered this which was all untrue as my CCTV footage showed they never attempted this. Then they refused to give me a full refund, which I thought was disgraceful. I'm now in May and still haven't got anything.
They are not a reliable company, poor customer service and I would suggest for you to use other reliable company's to buy from,

I ordered 5 items. Items should have been delivered in 4 days-they took a month! When they did arrive two items were not what was ordered, two were incorrect the sizes and one had holes in. I tried to contact them through their website and was asked to 'submit a ticket'. I tried this 6 times and every time I went back into the account it says no ticket submitted! The credit card company suggest I try Rotitas on line chat. This turns out to be an e-mail. The reply 2 days later states if is not worth me returning it and suggests I give the items away as a gift. UNBELIEVABLE! Atrocious customer service! Appalling company. DO NOT ORDER FTKM THIS SITE.

I seen this beautiful swimsuit on Rotita and I ordered it in a XXL, It was more like a size 8. I had to wait a month for it to be shipped to me and now they say I have to pay to ship it to them and then give them my measurements and pay for the shipping and tax for me to get another one or for them to refund my money. But first it has to be ok through their company who you can't get a hold of. I am highly upset at this place. The good reviews are probably are probably generated by their company. Save your money don't order through this company.

I tried to cancel the order the same day, was forced to write a ticket, which never showed up. I wrote a ticket 2 times, never heard a response, they dont have a phone number on there website... Now the item has shipped and I am forced to return and pay shipping when they would not respond to my cancelation on the DAY I ORDERED IT! They finally responded to one ticket, but i had to log into the website to see the response, they told me to check the sizing chart and the return policy.
I WILL NEVER DEAL WITH THIS PLACE AGAIN!

As others havE stated, poor quality and damaged clothes arrive. I spend weeks communicating with a customer service agent that clearly English is not their first language. I'm not sure who theses items are meant to fit. I wear a 4 and a large is too small. I can't get my money back for a damaged bikini or a skirt that is too small. I was offered a $5 credit. One of my items never shipped and I was given even more credit. On the website free returns are advertised I can't return anything. I've asked several times and ignored. I can't even get my credit back to my card. I'm going to paypal to fight them. The clothes quality is junk. It's cheaply made, falls apart, and fits poorly. BEWARE!

I haven't yet received my order but it does state that you have to wait 4 days for you order to be processed and I'm sorry but everyone complaining about that it took a month for your parcel to arrive... Hello the company is in China what do you expect! And the clothes look a bit cheap and the prices are cheap so you pay for what you get! You can track your order whenever you want to see where is it they send you a email saying it's been dispatched and it's updated on a regular basis!

DO NOT ORDER A THING FROM THIS COMPANY - SCAM! My order to over a month to receive although paying express shipping. Next, they steal images from legit companies such as Free People and when you get the order it is a. 5 cent garment you see right thru bc of the cheap material. I wouldn't even donate these garments they are JUNK! I have been fighting with them for months for a address to return the garments and they are no so willing to give that up but instead keep coming back with an offer for 20% back from my order (geez thanks for something that IS NOT AT ALL THE SAME AS THE PICTURE). They requested a picture and could clearly see the disgusting garment but no comment to that! Nor have they addressed the picture they stole from the free people website and place on theirs. They now want to take off 40% for the return and why should I eat 40% for garments that are falsely advertised. SCAM!

TO YOUR RESPONSE:
I paid the express shipping because I was going on a trip. Hmmm... notice they can't speak to the HORRIBLE quality of the garments. I was trying to upload them to this website but sadly unable.