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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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The Dress is Flittering
September 16, 2016

I had a really good experience with this purchase. My order came on time and my clothes fit just right. I followed the advice from other reviewers and I'm very happy with the quality of my item. Luckily most, the dress is really flittering me and I wear it a lot. I will purchase again.

Date of experience: August 14, 2016
Washington
1 review
0 helpful votes
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Wonderful Service Experience
September 16, 2016

I ordered a purse and I love it! I did have problems with other parts of my order. (ran out of product and didn't ship on time) but they were quick to respond. They did everything they possibly could to right their wrong and made sure I was satisfied. They were very professional.

Date of experience: August 14, 2016
Maine
1 review
0 helpful votes
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Nice Buy Here
September 16, 2016

"The customer service team works hard in satisfying their costumers! I have been pleased a few times I have ordered with them! They are excellent! The shipping doesn't take long either! There are a large amount of products to choose from. You can read the product descriptions and sizes so you can enjoy your purchases. The site is easy to use, orders arrive in a resonable time, out of stock items are refunded quickly. I recommend the site and hope you enjoy using it too.

"

Date of experience: August 14, 2016
Washington
1 review
0 helpful votes
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Highly Recommend!
September 16, 2016

This ring is beautiful! I've had my eye on it for a while & finally purchased it. It is so sparkly & very feminine, but not too small. The setting is very pretty with a neat design. Highly recommend! I will come to this site to buy another items soon.

Date of experience: August 14, 2016
Maine
1 review
0 helpful votes
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So Happy about the Items Received!
September 16, 2016

I am so happy with my purchase, I cannot stop looking at it! I eagerly waited all week and I was not disappointed when it arrived in the mail today! The color and the band width are beautiful, feminine, and elegant. I bought this as an (a replacement) engagement ring after I lost my original one which was white gold, but I really like the rose gold on this.

Date of experience: August 14, 2016
Canada
1 review
7 helpful votes
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What is this crap?
August 16, 2016

This is not even real clothing! It is terrible quality and size doesn't make any sense, I couldn't even fit the xL shirt over my head (I am normally a size L in shirts) the bathing suit I ordered had no li we, and customer service literally did nothing. To get a rerfund I'd have to send the package with a tracking number but that would have been more than the cost of the garments. Cheap crap from China, dint waste your money.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2016
Wisconsin
1 review
7 helpful votes
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Not happy
August 15, 2016

I ordered a swimming suit and also took the "insurance". They have a Chinese tracking number but said it was delivered to my house in the USA in 7 days frI'm my order date. I did not receive my item. They refuse to ship it again. They offered me a 60 % credit towards my next purchase. I have refused.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 12, 2016
District of Columbia
1 review
0 helpful votes
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Better than The Picture!
September 13, 2016

Way better than the picture! And fits like a glove! I'm a size 8, and was skeptical if it would fit or not and it fits perfectly. It looks like the REAL thing, lots of shine and sparkle. The size of the center crystal is also perfect not too big and not too small!

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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I Absolutely Love This Dress!
September 13, 2016

I absolutely love this dress. Fits perfectly and super comfortable. Love the material that it is made of! I was hoping to get this dress before my trip to the beach so that I could wear it on my trip but it was definitely worth the wait.

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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I'll be Buying from This Site Again!
September 13, 2016

I am over the moon with this dress! Amazing value, great quality and the fit is perfect. For the price I expected it to be small and of a poor quality - I couldn't be more wrong! Being on the large side too, this dress is so flattering and I have received no end of compliments. I'll be buying from this site again!

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Great Online Shopping
September 13, 2016

My daughter taught me how to shop online and it is the very first time that I bought something online. I am so happy I choose Rotita to make my very first order. Many thanks to the customer service on Rotita. I am working hard on becoming a fashion mother now.

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Nice Customer Service
September 13, 2016

It is the best customer service I ever meet online. She provided me a lot of great suggestions on choosing the right size. I am not confident of my figure, but she helped me find back my confidence and got the perfect dress for me. I am so happy and thanks so much for such great service.

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Safe Payment
September 13, 2016

It makes me feel safe using Paypal to pay my order and it is very convenience as well. I am worried about the safety of my money but now I totally trust this website. I have got my package and I love the dress I bought! I will shop a blouse as a birthday present for my little sister.

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Safe Payment
September 13, 2016

It makes me feel safe using Paypal to pay my order and it is very convenience as well. I am worried about the safety of my money but now I totally trust this website. I have got my package and I love the dress I bought! I will shop a blouse as a birthday present for my little sister.

Date of experience: August 12, 2016
Washington
1 review
0 helpful votes
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Love the Designs
September 13, 2016

All my friends and classmates are fans of Rotita. We love the fashion designs of the clothes, and we love the price the most! Truly speaking it helps me save a lot of money. And the shipping is great. My package can be delivered on time for my party.

Date of experience: August 12, 2016
Washington
1 review
0 helpful votes
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Everything is Perfect
September 13, 2016

The clothes on Rotita are sure to have you craving. They have vivid colors and stretchy materials. The swimwear on Rotita successfully caught my attention that they even look great even on fat girls. I believe that in the future Rotita can provide us more trendy clothes.

Date of experience: August 12, 2016
Canada
1 review
6 helpful votes
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My order took a month and half to get to me, their tracking system was never updated online The dresses I bought are disgusting, ugly, sizing is so random and now they will not authorize my refund, they actually told me to give them to a friend or to try to sell them online. NO BODY WILL WANT THESE CHEAP DRESSES! Seriously the worst experience and quality of clothing I have ever had.

What a fight this has been, Paypal got involved, VISA got involved and those bastards are still refusing my credit, they are offering me $16 partial credit if I drop my dispute.
This company should be shut down and if there is anyway I can make that happen I will try my best to put those F'kers out of business.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 11, 2016
Washington
1 review
2 helpful votes
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Customer service is very helpful
August 13, 2016

Tried them for the first time and they are great. Customer service is also very generous to their customer. I ordered a product for my wife and she was facing problem with the size and they changed it within no time very helpful.

Date of experience: August 10, 2016
Maine
1 review
0 helpful votes
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The Material is Soft
August 13, 2016

When I touch the swimwear I received, it is so soft to wear, and when I wash it, it is also well and so comfortable to wear. They all say the quality is very good, so I believe this is correct shopping experience and I suggest you to make the order on this site.

Date of experience: August 10, 2016
Ohio
1 review
2 helpful votes
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Your sizing is wrong.
August 12, 2016

There sizing chart must be fo a youth. Order size 2x said us size is 18 well it fit my grand daughter who is 10 not me. Will not buy from here again.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 10, 2016