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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
5 helpful votes
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Ordered 2 tops had to wait over a month for them, I eagerly opened them when they arrived. On quality I would give them a 3, but when I trierd it on it wouldn't go over my shoulders the other one was so small it was like a 2nd skin I found the phone number to call them but the number is unrecognised in UK so now stuck with them

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 17, 2016
California
1 review
0 helpful votes
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Convenient payment
September 18, 2016

Tired of the redundant procedures of payment, the service provided here was much simplified to me, easy and quick. The item I bought was also good to me, I loved the material adopted. It could be an eyes-attracting design as well. Loved it, and I would come again next time.

Date of experience: August 16, 2016
California
1 review
0 helpful votes
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Good service
September 18, 2016

I really should give my thumb to the service provided in this site. The customer service were really patient with my various question, never tired. And the first sight of my item was also inspiring. It just suited me fine, almost like tailor-made. This was a wonderful online-shopping experience for me.

Date of experience: August 16, 2016
California
1 review
0 helpful votes
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Nice delivery
September 18, 2016

I didn't expect the delivery can be that fast, this was what I want to say. And I had checked the item bought the very first I received it, the result turned to be really good. Nothing harmed or disappointing. Besides, the piece was really beneficial. This would be my first choice in clothing- buying in future.

Date of experience: August 16, 2016
California
1 review
0 helpful votes
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Ensured quality
September 18, 2016

The very moment I received this item did I truly have myself comforted, as I had been worring about the deviation in colour for quiet a long time. This was really a big thing to me! If I might say. The clothing in this website were really in style. And i would hesitate no more to come here again next time in need.

Date of experience: August 16, 2016
California
1 review
0 helpful votes
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Trusted quality
September 18, 2016

The item bought came to me several days ago and I gladly found that was exactly what I wanted. Beautiful design, good colour representation or so. I loved it. The size also just suited the index provided in the website fine. A great site to share with my others.

Date of experience: August 16, 2016
California
1 review
0 helpful votes
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High quality and great price
September 18, 2016

I have received high-quality products from this website, not to mention the great prices. That's what keeps me coming back. I have been more than pleased with the items I have received.

Date of experience: August 16, 2016
South Dakota
1 review
0 helpful votes
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Five stars
September 18, 2016

Their shipping rates are the best among all. I receive my orders very fast and I am shopping at this website for two years now and I am not going to change. They also have an online help where you can ask before you shop for any question you might have. They are very friendly to answer.

Date of experience: August 16, 2016
Washington
1 review
0 helpful votes
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Great service and fast delivery!
September 18, 2016

Great service and fast delivery! I found this website for its free delivery. Really picture and final product is the same. I love every item of this website and I will buy more when I need more. Everyone should buy from here.

Date of experience: August 16, 2016
Washington
1 review
0 helpful votes
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Run Small
September 17, 2016

I purchased this dress for a friend but unfortunately it is to small. I will be sending it back BUT I am purchasing another in the right size. This dress is very pretty. Made from good quality material has a nice feel to it not cheap looking or feeling.

Date of experience: August 15, 2016
Washington
1 review
0 helpful votes
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Pretty Dress
September 17, 2016

It's fantastic! I love the fit! It's comfortable and flattering. I purchased the large and it was absolutely perfect. The length was great for me. It hit right at the ankle and the cut was very nice. It's the perfect dress. It's simple enough that I can dress it up with necklace and wear it out to dinner, but also casual enough that I can wear it with sandals to the farmers market. I really happy with it!

Date of experience: August 15, 2016
Maine
1 review
0 helpful votes
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Love the Site
September 17, 2016

The website is amazing, unique style of their products brought me a bunch of admiration. They always offer fashion and beautiful clothes at a low price. I enjoy shipping on the website. In a word, perfection.

Date of experience: August 15, 2016
Washington
1 review
0 helpful votes
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High quality
September 17, 2016

So cute, I love it. It fits perfectly and is true to size. Perfect dress is at a perfect price. We are just thrilled with this purchase! How often did price, fit, form, design, and quick delivery come together? Not often enough!

Date of experience: August 15, 2016
Washington
1 review
0 helpful votes
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High quality
September 17, 2016

So cute, I love it. It fits perfectly and is true to size. Perfect dress is at a perfect price. We are just thrilled with this purchase! How often did price, fit, form, design, and quick delivery come together? Not often enough!

Date of experience: August 15, 2016
Washington
1 review
0 helpful votes
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Really like
September 17, 2016

I made an order in Rotita. I followed the size chart, and ordered based on my measurements, and I'm a curvy girl. It fits perfectly. The material is great. I love the design that hides my post baby well. I will make other orders in Rotita. I love it.

Date of experience: August 15, 2016
Washington
1 review
0 helpful votes
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Great site
September 17, 2016

I have ordered from Rotita a few times now, and every order I have made has been a great success. There clothes and accessories range from so many different locations from around the world, which is great! Because I'm from England, and I haven't even seen half the designs in retail shops in the street let alone any other website that I have come across, so that's why I'm a massive fan of Rotita and why I will always look there first when needing to buy specific, unique clothing or accessories, I love the fact they have a 24 hour customer support to help with individual needs, I remember when I made my first purchase, I wasn't too sure on what size I wanted as the items are from different countries. I received immediate support and within minutes I was given the correct size for my fitting as I'm from England, and now every time I purchase from the website, I know my exact size when ordering because of the support given to me and care. The amazing thing about Rotita also, is the fact that most of their items are so unique and high quality, yet they are cheap in price.

Date of experience: August 15, 2016
Colorado
1 review
8 helpful votes
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Totally screwed me
August 17, 2016

I ordered 4 bathing suits based on their measurement guide. My size is a large but per their size guide I ordered XXXL. One of the suits fit fine, one was huge, and the other two were just cheap looking and ugly. I wanted to return 3 of them and this was the reply that I got from this awful website.
"We are sorry that your items do not meet your expectation, How about you keep your 3 items and I help apply a 15% compensation to your user center? You can use the store credit for your next purchase. As for the items you got, you can gift them or donate them or sell them online at a great price. As you know, if you return it, it will cost you much for the shipping fee. And we issue a 60% refund for returned orders. The shipping fee and handling fee we spent on your order when shipping the order out, this part cannot be refundable. If you still want to return your items, we will send you the return address."
Ridiculous.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2016
California
1 review
0 helpful votes
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Nice Site
September 16, 2016

I like the products I got from Rotita. One skirt was kind of cheap but fairly price and I like the style. Items shipped out in a fair amount of time. So far happy and I would order from them again.

Date of experience: August 14, 2016
Washington
1 review
0 helpful votes
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Find My Place to Buy
September 16, 2016

I have bought quite a lot stuffs here in just two months. That is when I came to know about this website. I just love the items that I have purchased for the price that I paid. They are in good shape and so make you stunning. In all, I love the color, the material, the price and their service is efficient too.

Date of experience: August 14, 2016
California
1 review
0 helpful votes
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The Price is Great
September 16, 2016

The shipping takes about two weeks time, but I do not mind waiting when I am getting something for this less price. Who wants to pay more when you know that the same items are for such low prices at here. And good quality too. I love the price!

Date of experience: August 14, 2016