I had ordered a coat for my wife and it was supposed to ship within 6-10 business days. At the end of that period, I noticed it still showed as unshipped. I inquired about the status and the rep reported it was backordered. I started looking at the reviews for this company and noticed that there were a lot of bad reviews and started to panic. I emailed the company and explained that this was a Christmas present and would not arrive in time for me to give it to my wife. I explained that I wanted a FULL refund for canceling since the item wasn't available. They replied that it may take a few days to reflect on my account but in less than two hours, I had an email showing that the purchase amount had been fully refunded. Even though I didn't get item that I wanted, I am giving them 5 stars because they did resolve the issue to my satisfaction. There may be some validity in some of the other bad reviews but I think that dealing with a company with a pleasant tone to your communications will go a lot further than just bashing them.

Beware UK buyers.
Although Rotita has some beautiful clothing you get hit by an extra customs bill before delivery (£11.50 for mine)
The necklace I ordered was broken on arrival and the dress has a hole in the pocket as it was poorly sewn.
Rotita did reply to my complaint with "can you just keep the item, we can offer you some compensation to your store credit?" When I asked for compensation to my PayPal as I wasn't that keen to reorder with them they stopped communicating.
Won't be using again
UPDATE: still no compensation for defective goods. Blocked by Rotita from commenting or messaging on their Facebook page. No further communication.
Lesson learnt... buy expensive rubbish from Rotita and don't expect any customer service.
This company really is the worst.

If the rating could be a -5 that is what I would give this business but i guess a 1 will have to do because this is the biggest scam ive seen so far dont give these people your money. They tell you it takes a week to process your order and over a month to deliver absolutely nothing and blames it on customs for the delay and the disapperance of your order. When you finally get in contact with somebody they take 3 days per response only to inform you that it shld be another 2 weeks for your package to arrive.And they refuse to refund your money so if you buy something u are SOL so PLEASE DONT WASTE YOUR TIME with these SCAM ARTIST.

I ordered a dress which took 3 weeks to arrive ( didn't know it was coming from China!) Terrible quality. Colour and size was nothing like the website photo. One sleeve longer than the other. Really cheap and nasty - even for a low cost outlet. When I asked for a full refund, as promised for faulty goods on their website, they offered me 20%, plus said I would have to pay for shipping back to China. I obviously refused. Now they have offered me 35% and told me to keep the item! These people are not a legitimate business. Please avoid at all costs.

Guys do not buy! NO! It is the worst thing I have come across online. Qualty is awful. Really nothing like the pictures. Sizes are tinny and I promise you I am a normal size woman. I am a medium and their XL is extratinny on me. But also looks awful. Item arrived damaged and they do not want to give me a refund! Returns? Guys you need to pay return fees on your expenses... and. It is not to Europe! All items are from China! What a trap I fell into!

Rotita is a sister company of Modlily, if not simply another name. I think their ads appear under a third and possibly even more names. They use Facebook, Instagram and Pinterest to promote their "clothing line" and free shipping. Finding a real address for them is difficult. Some other complaints I have read say the clothes come from Bejing. I regret foolishly ordering without any investigation. They took the payment money from me the same day I placed an order. I never received a confirmation email. I did receive a notice of shipping, but 6 weeks later nothing has arrived. Be cautious, in ways I regretfully was not.

5 weeks after order, delivery still not received. Parcel stuck at customs in the U. K because Rotita massively undervalued the parcel at $20 when in actual fact it was £185. Customs have already flagged Rotita as a vendor with mis-practice so let this be a warning to all customers ordering from the UK. Rotita-You shouldn't be doing this. As a resident of the UK I am happy to pay the right amount of duty on goods received And you have an obligation to put the correct amount on the parcel. You should also be detailing this when someone purchases so there is full transparency. This is rotten customer service.

Ordered a coat on 11/13 - on 11/19 it hadn't shipped, even though it said 2-3 business days. I inquired. They said it was out of stock, and it would be 3-5 days. Waited until 2/24 - still out of stock - needed another 2-3 days to restock. Checked in on 11/29. Still not shipped. Told them I was going to report their site if they didn't issue immediate refund. 12/1 - told it would be $3 to cancel item. Told them if they didn't refund 100% I would light up the Internet with the details of this scam. They said they'd refund 100%, that it would take 2-3 days. Still haven't seen it, but giving them till Tuesday. Horrible, horrible scam. I feel like such an idiot for falling for it. Never again.