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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

GB
1 review
7 helpful votes
Follow Pauline N.
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Absolute rubbish
March 13, 2017

Thought I had discovered great site, how wrong I was. Ordered three items wished I had waited before my first item had arrived. Pure quality I, would not be seen dead in any of them. What a waste of money.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2017
California
1 review
12 helpful votes
Follow Beverley-Jo F.
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I also waited over 2 months for my order and when it came it looked nothing like the photos of it and the material was cheap and thin. Terrible quality. But more importantly the dress was 2 different shades of blue as if they had run out of fabric! Unbelievable! The style was good and I would have ordered other clothes but not now. The styles are good but the quality and service terrible. I will NEVER order from this site ever again

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2017
Pennsylvania
1 review
6 helpful votes
Follow Eugenia V.
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Horrible business! 1
March 13, 2017

Took for ever to receive the items and then when they arrived, were not all as the pictures, did not fit as their size chart, the workmanship was awful, I can go on and on...
They do not accept returns and if they do, they give 60% off and you have to ship to China! Which costs a fortune! Stay away, not worth a penny!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2017
California
1 review
8 helpful votes
Follow Sarah Y.
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The people at rotita are really scammers. While I was trying to obtain a refund (never did although I returned the items) they have the nerve to send an email 'inviting' you to give them a good review for a discount on your next order! Seriously, how can you believe ANY 5 star review when they are paying for it? Paypal suggested I return the dresses which I did at the cost of $32.00 and rotita says they never received them! THEN I find out that once the package reaches Chine there is NO TRACKING! SO for a purchase of $79.00 plus the return shipping of $32.00 this transaction cost me $111.00! Paypal will not help, AFTER I did what they said and returned the dresses so I am really down on PP. This is what they sent me: 3-16-17
Hi, dears,

Sorry to interrupt you! But I can't wait to tell you this great news! From now on, you just need to spend 3 minutes to make a positive comment, and then you will get $3 from Rotita.com!
Take the following steps:
1. Just click the linkhttps://www.trustpilot.com/evaluate/rotita.com
2. Make a positive comment on our site.
3. Make a screenshot of your comment, then submit a ticket attaching with this screenshot on our site.
4. After checking your ticket, $3 will be put in your account balance. You can use it at checkout page when you buy any items on Rotita.com.
What are you waiting for? Hurry to catch the chance! Any more questions, please submit a support ticket contact our customer service!
Best wishes!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2017
Virginia
1 review
7 helpful votes
Follow Carla J.
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This is the worst online shopping site. The clothing I received looked NOTHING like the picture on the site. The clothes were 2 - 3 sizes too small. The fabric was cheap and see through. There was no shipping info or invoice included in the package. Return instructions are confusing. This site should be taken off the internet. This is a scam site. Beware!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2017
GB
2 reviews
8 helpful votes
Follow Viv M.
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I've been conned!
March 11, 2017

Like all the other reviews, this company should be closed and never able to do business again. Firstly, the advert says free shipping and the pictures of the items look really nice with big discounts. One thinks the company is in USA. However, one has to pay for shipping unless you want to wait a long time, in my case this was around £6. Both items were obviously wrongly sized and looked shabby and misshaped at the smaller and larger size, xxl they say is 16/18 but one of the items must have been a UK size 10 and the other a shabby baggy jumper at 20/22.

When I tried to contact Rotita they were asking for photos of the items and the photo was not compatible with the type they ask for. After about 7 emails and my taking pictures with a tape measure to show the size, they sent me the address and I was livid. They offered me 20% and then 30% off what I had paid and suggested I sell them to my friends in a further email. I kept asking them for a prepaid shipment label to which they totally ignored. The items were for a weekend away and I had to wear alternative clothes and had been looking forward to receiving the items.

Today I shipped them and tracked them via the Post Office, the address being China and it cost me £17.20 and now here I read that they don't pay for return shipping. I paid by PayPal initially and will be making a claim through them if I don't get my full refund and both shipping costs.

DO NOT BUY OR HAVE ANYTHING TO DO WITH ROTITA AND I WILL REPORT THEM TO FACEBOOK WHERE I SEEN THE ADVERT SHOULD THEY NOT BE FORTHCOMING. PLEASE BELIEVE ALL THESE REVIEWS AS IT'S SADLY TRUE XX

+1
Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 11, 2017
New Jersey
1 review
13 helpful votes
Follow Ana S.
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I ordered a jacket from this company, their site says it ships within 5 business days. After 4 weeks I contacted them, which is a pain, there's no phone number or a straight email, it's some sort of writing a ticket and waiting until they decide to respond. They finally responded with the item out of stock. Waited another month and sent another inquiry. No answer, I send about 3 inquiries to cancel my order. When I contacted PayPal to stop my payment and cancel my order, the next I get a notification that the item was shipped, couldn't track the package for 5 days. My item finally arrived a few days ago. It looks ok, by the sleeves are super short. I'm gonna keep it just because I read on other reviews that you can't return anything. So I gave up. I just would want anyone to go thru this horrible shopping experience.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2017
GB
1 review
11 helpful votes
Follow Sue S.
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I feel so annoyed that I have been conned by Rotita. Sizing are totally wrong - at least 3 sizes too small. No returns address and when asked for was told that I would have to pay to send back to China (I had no idea the items were coming from there) and not to bother and sell them or give them to charity. So disappointed and their adverts are all over my iPad and I don't know how to remove them. Please do not get conned like me.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2017
Georgia
1 review
11 helpful votes
Follow Thomas B.
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Ordered two swimsuits, same size, one fit well as expected, but the other was obviously sized wrong. After several attempts to return the swimsuit, all they would offer was a $5 discount on another purchase. Having this bad experience and after checking reviews, I would highly recommend staying away from Rotita.com!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2017
GB
1 review
11 helpful votes
Follow maresa k.
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Rip OFF!
March 10, 2017

Total rip off, ordered the blue dress like another buying and after waiting 2 month got a piece of purple and blue rags. Do not buy for here.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2017
GB
1 review
12 helpful votes
Follow Heather J.
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DO NOT USE THIS SITE
March 10, 2017

Bought 2 dresses using size chart provided. Dresses arrived eventually. Sizes were much too small and the quality dreadful. Returning is not easy. No paperwork attached to delivery and no return address. On contacting Rotita using their site they asked me firstly for order number. Next email asked why I want to return items. Next email stated that the will offer me compensation as it is expensive to post to China and it will take a long time to receive money. Terms and conditions actually states refund will only be 60% of total cost and you pay for your own postage to send back. I am now waiting to be told how much 'compensation' is. Address in very small letters on address label states an address in Middlesex. Big mistake using this site. I feel like a total idiot.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2017
GB
1 review
12 helpful votes
Follow Jill E.
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Returns at this site are appalling no address or returns label to send this cheap looking 'dress'. Buyer beware supposed to be blue dress but it was two different colours the inner tier was see through. Rubbish site

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2017
GB
1 review
12 helpful votes
Follow Sarah S.
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Appalling
March 10, 2017

I bought 2 dresses and they are awful cheap looking and don't fit. They are refusing to give any refund and like other customers experience they are telling me to sell them or give them away. I wish I had read these reviews first.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2017
GB
1 review
14 helpful votes
Follow Tracey P.
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Despite using Rotita's own size conversion chart and their reviewers advice on sizing, two of the items were far too big and the other way too small. The quality of the items is appalling - especially one of the dresses that looks like a particularly talentless child's rendering of the dress in the photo.
When I contacted the company about returning the clothes they replied that I should 'be kind' and give them to charity or sell them because it would be 'not worthy and troublesome' to return them to China! Thus far they have not given me a return address. The reviews on their site are either fake, paid for or written by the same four year old who made the dress they sent me.
Caveat emptor - buy from this company at your own peril.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2017
Hawaii
1 review
10 helpful votes
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Scam - rating 00
March 9, 2017

My order has still not arrived ~ over 16 days. Impossible to Speak to someone. Number is a 909 #? They took my money fast through PayPal. Products look legit but I don't believe they are! BEWARE.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2017
GB
1 review
8 helpful votes
Follow Sue S.
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I wouldn't be seen dead wearing this horrible item, which looks nothing like the product advert. It took 6 weeks to arrive, and when it did, the material is the very cheapest - the fit is not as advertised and to top it all the top half of the dress is purple/blue and the bottom is royal blue. (I ordered something that I thought was navy blue all over) Yuk!. I wish I'd read these reviews first... really I wouldn't advise anyone to buy from this awful company.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2017
Australia
1 review
12 helpful votes
Follow Yvonne d.
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I made an order. Then cancelled it. Rotita continued to process the order. And charged my account. There excuse was they didn't see my email till it was too late. Very very angry. They will only offer 60% refund now and I have to incur shipment costs

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2017
GB
1 review
9 helpful votes
Follow ruth f.
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Unable to return products to to no returns label, and you have to pay for the postage. Avoid this company.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2017
GB
1 review
10 helpful votes
Follow Nicola J.
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I ordered two items, a top and a dress at a cost of £45 - they took weeks to arrive. And the quality is awful. The neckline on the dress does not sit right as it's made wonky. The arms on the top are tight and the pockets are far too high. I can't wear either item! I contacted Rotita who offered 20percent refund and suggested I sell the items on. I responded that I wouldn't open myself up to complaints by selling the garments and said I wanted to return the items. They have now said that if I send the items back registered post they will refund me 60percent. I have also realised that they are based in Shanghai in China so I probably won't bother.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2017
Ireland
1 review
7 helpful votes
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BUYER BEWARE!
March 8, 2017

Dreadful Products and even worse customer service. If you are prepared to flush to your money down the loo - then do it now before you order from rotita. I ordered a dress, it was way too small and they will not exchange or refund it. They continued to offer me a 30% refund for a while or told me to sell it! I persisted in asking for full refund when I returned it. Now they do not reply to me at all. Complete Crooks!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 8, 2017