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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Michigan
1 review
8 helpful votes
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Placed order
Order in transit 3 weeks later
Will not order again
Afraid this is a facebook ripoff
Really unfortunate and shameful that they do business this way

Date of experience: May 5, 2017
North Carolina
1 review
8 helpful votes
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Bought a tunic in a HUGE size since their size chart shows that you have to. It was still too small. Was told I could order a larger size and simply send the smaller one back. The second one fit perfectly and the fabric and workmanship seem fine. But I guess they know that no one will return an item when the shipping cost to China is higher than the cost of the item. (It also took four tries before I could get a return authorization.)

Date of experience: May 5, 2017
Washington
1 review
8 helpful votes
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What a disappoment. I threw the stuff away. Cause I couldn't send it back to China. Be aware no customer service!

Date of experience: May 5, 2017
GB
1 review
11 helpful votes
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Poor Quality, bad sizing, bad customer service falsely state they have 30 day easy return policy but don't give you geographical address when you want to return an item,
Phoney Chinese company that pretends to be European by pricing in Euro\s and US dollars.

Date of experience: May 5, 2017
Tennessee
1 review
10 helpful votes
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Thanks
May 5, 2017

Thanks for the information. I wanted to order a few of the outfits advertised but no thanks - don't need the headache. Thanks for your feedback!

Date of experience: May 5, 2017
KR
1 review
2 helpful votes
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This website is the best
May 5, 2017

This website is the best, I love it so much honestly amazing prices and great quality. I only started shopping there recently but it's amazing. Their sizes are accurate and quality of the clothing is great!

Date of experience: May 5, 2017
KR
1 review
0 helpful votes
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Reliable Place to Shop
May 5, 2017

This is a reliable place to shop for stylish clothes at discounted prices. I have shopped here on many occasions, and I have always been happy with the items and customer service.

Date of experience: May 5, 2017
KR
1 review
0 helpful votes
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Love the T Shirt
May 5, 2017

I love the T-shirt, the material is good quality, small knit, has stretch, but does not get all stretched out like some of my other tee's. So you can wear it more than once without washing & it still looks great.

Date of experience: May 5, 2017
KR
1 review
0 helpful votes
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Suits
May 5, 2017

I just wanted to give a shout out to this site. Incredibly quality at fair prices. Really so pleased with several suits I've purchased. Excellent customer service as well!

Date of experience: May 5, 2017
KR
1 review
0 helpful votes
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My Dream Store
May 5, 2017

Absolutely love Rotita website- always plenty of beautiful clothes, the best deals around and their team is always super helpful when I need any assistance. Love, love, love.

Date of experience: May 5, 2017
KR
1 review
0 helpful votes
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Great International Orders
May 5, 2017

I am a regular international customer. Customer service is efficient and helpful. Also, Shipping is reliable and quick.

Date of experience: May 5, 2017
Ohio
1 review
6 helpful votes
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Rip-off
May 4, 2017

Trying to return several items & am running into same problem as I have now seen from so many others. Unable to put my order number in in order to get return authorization. Phone number given no one answers. Totally frustrated with this company!

Date of experience: May 4, 2017
Florida
1 review
5 helpful votes
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I placed my order 3 weeks ago ans still nothing recieved. When I ordered you said once money recieved you would ship. Still nothing

Date of experience: May 4, 2017
Florida
1 review
12 helpful votes
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Beware
May 4, 2017

I really wanted to place an order but read the reviews of your site and I got very scared because they are saying awful things about you and you didn't even try to answer by apologizing to your customers and try to fix the problems... that says a lot about the kind of business you run and your character!(

Date of experience: May 3, 2017
Texas
1 review
9 helpful votes
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A company with no regard for customer service. Delivery cycle not indicated when clothing was ordered. "We will send out products in 1-4 working days" is totally misleading.
Still waiting despite my credit card being charged.
This company should not be in business.

Date of experience: May 3, 2017
Michigan
1 review
11 helpful votes
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Angry
May 3, 2017

I placed an order on March 30. I have nothing yet. I have contacted Rotita three times in the last three days. No response. BBB here I come!

Date of experience: May 3, 2017
Canada
1 review
9 helpful votes
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AWFUL
May 1, 2017

My shipment took 3 weeks to arrive, no notice until I started hounding them. Sometimes I wear a medium, rarely a Large top. I ordered a large from them, and it fits like an extra small. NO shipping return slip came with my order. I have tried 2 times to contact them for return info, with no word back. I will never order from this site again.

Date of experience: May 1, 2017
Washington
2 reviews
12 helpful votes
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I have shopped with this site two times. I ordered things from them in XL and once they arrived I realized they were really not that size. I couldn't return the things because shipping would cost just as much back to China, so they gave me 15% off my next order. The next time I ordered something that was XXL and when it arrived it was about a size XS. I gave it to my friend who wears a size 6 and it fit her. Also, the quality of the clothing is really poor. Unless you plan on wearing these things a few times and you're a really tiny person, don't order from them. I would give them less than one star if I could.

Date of experience: April 30, 2017
California
5 reviews
25 helpful votes
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I ordered a top from this company. It arrived in a timely fashion but upon examination, it was mis-sewn in several places. The pieces that made up the back were unlatching with an embellishment on one side but not the other. Also, one of the seams had already pulled apart with the inner portion showing. When I contacted the company, they sent a generic reply saying that a return might be possible but not providing any instructions. Despite further emails asking for details, nothing further was ever provided.

Date of experience: April 30, 2017
New Jersey
1 review
9 helpful votes
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PayPal is a joke when it comes to getting help for anything shipped out of other countries. I got NO help at all. And the item took over a month and then their version of a 3x is like a small

Date of experience: April 29, 2017