Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

KR
1 review
0 helpful votes
Follow Tina E.
Unfollow Tina E.
Share Review
Report Review

Reasonable prices
May 10, 2017

I have been shopping on this site for many years and have yet to be disappointed. Always gives me great customer service. Quick shipping and great price. They have a huge selection of clothing that's just perfect for work or casual at very reasonable prices.

Date of experience: May 9, 2017
KR
1 review
0 helpful votes
Follow Tom H.
Unfollow Tom H.
Share Review
Report Review

Awesome store
June 10, 2017

Awesome store with great sales. I enjoy shopping at this site. One thing I like, if I didn't bring coupons, the check out people find a coupon in the store for me. Good job for this site.

Date of experience: May 8, 2017
KR
1 review
0 helpful votes
Follow Alva P.
Unfollow Alva P.
Share Review
Report Review

Returns easy
June 10, 2017

This site is excellent in pricing and customer service. At least where I shop. I love the quality of their products. I love the style of their clothes. I have never had a problem with returns they are simple and easy.

Date of experience: May 8, 2017
KR
1 review
0 helpful votes
Follow Kathleen L.
Unfollow Kathleen L.
Share Review
Report Review

Perfect store for everyone!
June 10, 2017

I never heard of Rotita before but my friend refer me to this site when she brought a skirt from them. I was hesitant at first but I ordered a sweater from them and it was even better than I expected. I was shock that it came perfect and good material for such an affordable price. Perfect store for everyone!

Date of experience: May 8, 2017
KR
1 review
0 helpful votes
Follow Tinly H.
Unfollow Tinly H.
Share Review
Report Review

GREAT!
June 10, 2017

Very good online chat service, can help u with any questions! The cloths are nice but just run small in general, so order a size up. Pay attention on the size details in each items, it is not 1 size fits all. GREAT and You cannot missed it!

Date of experience: May 8, 2017
New York
3 reviews
15 helpful votes
Follow Lisa T.
Unfollow Lisa T.
Share Review
Report Review

People, here is the latest news I have gathered. This company is not only awful, it is a bonified SCAM. Here is how it works. You buy a piece of clothing. An awful, miles too small, scratchy piece of fabric in the shape of clothing arrives. You ask for your justified refund. They offer, say, $6.00 OR $12.00 back with a message like, 'Give it as a gift or sell it in Ebay'!' Also, you get no invoice and everything is done in Hong Kong, thats their catch, 'It costs too much for you to ship it back!', they claim. So all you are left is to dispute it and hope that your credit card company covers you. Again, this is a SCAM. Not saying it as if I'm mad, saying it because LILIGAL is a scam. They changed their name once already so buyer beware!

Date of experience: May 8, 2017
Oklahoma
1 review
10 helpful votes
Follow Linda T.
Unfollow Linda T.
Share Review
Report Review

The item purchased did not come close to fitting, although I chose the size carefully according to the chart provided at the company's web site. My choices were to take an $11 refund and a loss of $15, or return the item to China. I chose to take the $11 so I don't have to deal with these people any more.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 8, 2017
New York
1 review
12 helpful votes
Follow Lisa H.
Unfollow Lisa H.
Share Review
Report Review

This is the worst company I have ever purchased anything from. I ordered 2 tops when i received them they were such poor quality. I emailed them and the response I got was this is why the clothing is afforadable. I tryed returning but the cost to return was more than the purchase. I but a stop on my credit card and Rotita waited 4 months to respond back and they got the charge to go thru. So now it's past the return date and I can not send them back. I WILL NEVER BUY FROM THIS COMPANY AGAIN!

Date of experience: May 8, 2017
Arizona
1 review
9 helpful votes
Follow Robin D.
Unfollow Robin D.
Share Review
Report Review

This is a fraud company. The products are made in and shipped from China. The quality is horrible. There is no way to contact them, nobody answers the phone number provided nor do they respond to online requests. Paypal needs to stop funding this company. It needs to be shut down.

Date of experience: May 7, 2017
California
1 review
8 helpful votes
Follow Donna J.
Unfollow Donna J.
Share Review
Report Review

Buyer beware! I wish I had looked up reviews before ordering from this outfit. I had no idea they were located in China, so return shipping costs are huge. The two items I received were garbage - I can't even identify the material, and the "dress" was flimsy weird material with tons of static. Sizing was inaccurate.

Date of experience: May 7, 2017
Florida
1 review
11 helpful votes
Follow mary B.
Unfollow mary B.
Share Review
Report Review

Scan business
May 7, 2017

The size is way to small. Can't get hold of anyone to return. Took forever to receive the items. I warn everyone not to buy from this company. I probably will never see my money again.

Date of experience: May 7, 2017
Texas
1 review
10 helpful votes
Follow Tammy J.
Unfollow Tammy J.
Share Review
Report Review

Horrible Company
May 7, 2017

I should've believed the reviews & I didn't & I lost $62 buy ordering 2 dresses online through Liligal. Received these later than promised, fought it out with PayPal & was offered $12 on my purchase. They will not give you a return label-don't even think about sending the items back the price is over $100 in shipping & their add doesn't even show up for a return shipment-post office doesn't recognize the address. Dresses are extremely poor material, they are about 4 sizes to smal & there is no care instructions on them. Whatever you do plz believe the reviews & run away!

Date of experience: May 7, 2017
Arizona
3 reviews
14 helpful votes
Follow Sam G.
Unfollow Sam G.
Share Review
Report Review

This is China based and to communicate with customer service it is via online ticket system. Took 35 days to receive order. Sizing is exceptionally small An XL is actually an XS compared to American sizes. Returns are impossible even tho site states 100% refund. They offered 10% refund! I pushed until I got them to refund 65% as I threatened reporting to BBB, Yelp, and other review sites. Took another month to work thru this refund. Clothing is thin, extra small and no way for returns. Save your $$

Date of experience: May 6, 2017
GB
1 review
15 helpful votes
Follow A E.
Unfollow A E.
Share Review
Report Review

Rubbish rorota
May 6, 2017

Terrible company. Impossible to return item that's cheap and nasty and bad fit. Total scam and shouldn't be able to advertise in the way it does.

Date of experience: May 6, 2017
California
3 reviews
37 helpful votes
Follow Donna D.
Unfollow Donna D.
Share Review
Report Review

Thank you users for posting your experiences! Not going to order a damn thing. Keep up the good work site jabber.

Date of experience: May 6, 2017
New Jersey
1 review
10 helpful votes
Follow Teresa f.
Unfollow Teresa f.
Share Review
Report Review

Terrible
May 6, 2017

Wish I had looked at the reviews before ordering, luckily my order was only one item, ordered it over a week ago and their website says shipment sent within 3 days. I have learned a good lesson and will never from this site again!

Date of experience: May 6, 2017
Michigan
1 review
15 helpful votes
Follow Suzy M.
Unfollow Suzy M.
Share Review
Report Review

I am so happy I decided to do a google search on this company. Thank you so much for saving me the money and hassle of buying from this company. You guys are a life saver because I really can't afford this kind of scam. Thank you again!

Date of experience: May 5, 2017
North Carolina
1 review
9 helpful votes
Follow judy m.
Unfollow judy m.
Share Review
Report Review

It is terrible to try to navigate their system. I am trying to get return autorization for 2 bathing suits. I dont think i should have to pay to return this merchandise. Wish i had read the reviews. It was my first time ordering online and may be my last. Hope the suits taste good cause i may have to eat them! Lol!

Date of experience: May 5, 2017
Texas
3 reviews
0 helpful votes
Follow Sharon T.
Unfollow Sharon T.
Share Review
Report Review

Wrong item
May 6, 2017

Ordered 2 different sweaters. One yellow and one gray. But received one type of sweater in two different colors. One sweater ordered was suppose to be a bright yellow. But got a different sweater in a mustard yellow and it's the same as the gray one I ordered. Customer service seems to refusing to answer me. Haven't heard one word back.

Date of experience: May 5, 2017
California
1 review
15 helpful votes
Follow Peggy F.
Unfollow Peggy F.
Share Review
Report Review

I'd give them a zero if it were an option. I can't believe Microsoft has a link to get you to order things that won't fit and can't be returned.

Date of experience: May 5, 2017