Your item will probably not look like the enhanced photo which drew you to buying it. It will not arrive with an invoice enclosed or a return address on the parcel. If the item is not suitable and you want to return it - BEST OF LUCK, Once you have found the 'returns page' you are asked questions as to why you want to return/refund. If you answer the question wrongly the application is ended. My garment was bought through Paypal so I thought I would turn to them for support, in the first instance bearing in mind I paid 100% price I was offered 4% which I refused, the second offer was 8% again refused, I offered to accept a refund minus postage to China, which by the way the Post Office quote as 1 week delivery.
Long story short - Paypal decided the garment of my choice (which was of inferior quality and did not fit well) was as LiliGal had described and closed the case.
A - Did Paypal actually have the garment to make a decision?
B - I am left with an expensive rag/duster

I had a worst ever experience with online returning process ever with Rotita.

I purchased 3 items and returned two items.
1. there was no S&H fee paid from Potita
2. They didn't return 100% refund although the products were returned less than 48 hours.
3. I returned two items, but they only refunded me 60% of one item
4. This has been taken care of still and this have been longer than 1 month now.

I will NEVER NEVER use this website ever again. Please do share with others as much as I can.

I will send this info anyone who is willing to hear.

They do not inform you this will be shipped from China until you receive a fake shipped email to track. I ordered a swim suit on 4/9/17, I have yet to get an clear answer on where or when it will be delivered, it is now 5/11/17. I cannot track it on the link they sent and have placed a "ticket" to have someone answer my questions. I have received the same answer for 3 weeks, "it is in transit and wait one more week". Abe yourself some money and headache DO NOT ORDER FROM THIS COMPANY.

Easly returns, don't believe it. Their is no numbers on items and if you buy more than one item and you take it out of bag you can tell what's what. I did not get any paper work what so ever and did not know how when or where to return items I needed to return. I called the phone number indicated and no one answered. I e-mail and got a ticket number and it's not clear what I was surposed to do. Then the returned e-mail message said that you not to respond. I guess I'm not smart enough to know what to do with the ticket number they keep giving me. This is some way to run a business, I can see why your still in it by the 40 percent you keep on refunds if their lucky to figure out how to decode your return system. My Teachers and Professors would be proud of me because I have beat your system. I will tell you how for 40 percent of?

This company is a scam! Too bad I didn't read the reviews first. Had no idea the bathing suit I ordered was being sent on a slow boat fom China. The bra in the bathing suit was made out of a material stiffer than cardboard. The fit was terrible. No invoice was included, so that it could be returned. I have tried to jump through all the hoops to try and return it, but the company makes it impossible! I am surprised Pay Pal is associated with this scam!

I wish I had read the reviews before I purchased - items looked lovely in the pics but now I realise there are no heads in the photos because they are all young, tiny Chinese girls so sizing for average western women is totally wrong. Took ages for items to arrive, the quality is very poor, sizing is totally wrong - won't bother to send back because according to the reviews which I read too late, I won't get any satisfaction anyway. A very expensive donation to Vinnies I'm afraid.

Do not buy from this company or you will be disappointed.