Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

New York
1 review
7 helpful votes
Follow Brenda C.
Unfollow Brenda C.
Share Review
Report Review

My order was placed the 2nd week in April and haven't received it as of today and I sent email and still haven't heard anything yet this is my 1St time ordering and my last

Date of experience: May 18, 2017
New Jersey
1 review
4 helpful votes
Follow Gladelix A.
Unfollow Gladelix A.
Share Review
Report Review

Love my swimsuit!
May 19, 2017

I placed an order on May 8th and it was received yesterday May 17th. I got my bathing suit and i just love it! After i placed my order i checked the reviews of the company and I got so scared but I pray for the best as always and definitely nothing to regret at all! All I can say is, at least the swimsuits are the perfect size and a great fabric. I am very please with my purchase!

Date of experience: May 18, 2017
Minnesota
1 review
10 helpful votes
Follow Sammy S.
Unfollow Sammy S.
Share Review
Report Review

I thought it was odd that I haven't received shipping information... it has been close to 2 weeks yet they took the money out of my account instantly. I purchased a few swim suits from different sites online in hopes I'd find one I loved and return the others. The only reason I purchased this suit is because the website said "easy returns". From reading the reviews it seems this will not be the case and I do not have high hopes for it. I have already called two different phone numbers from their customer service with no response and one was even a busy tone. Thank god I only spent $30.00, but still, I'd love to see some customer service!

Date of experience: May 18, 2017
Illinois
1 review
7 helpful votes
Follow K T.
Unfollow K T.
Share Review
Report Review

I wish there was a zero star because they are horrible. I ordered two items on March 26th. Because they are coming from China, I received my items on May 17th. When I received the items I did not like either of them because the quality was really cheap. My jumpsuit felt like paper. I will not order from them again.

Date of experience: May 18, 2017
Indiana
1 review
8 helpful votes
Follow Debbie K.
Unfollow Debbie K.
Share Review
Report Review

Terrible service!
May 18, 2017

I ordered a swimsuit from this company in April 2 and on May 18 still don't have it. I have gotten the runaround from them and all kinds of excuses why I don't have it. Now they want to give me store credit. Awful way to do business!

Date of experience: May 18, 2017
GB
1 review
3 helpful votes
Follow Sandra R.
Unfollow Sandra R.
Share Review
Report Review

Tankini
May 18, 2017

Just received my tankini love it fits perfect looks great bought it for my holiday to Florida thought it would be great for the water parks love the colour and style definitely recommend it

Date of experience: May 18, 2017
Iowa
1 review
7 helpful votes
Follow Sarah C.
Unfollow Sarah C.
Share Review
Report Review

SCAM
May 18, 2017

I ordered a swim suit. Paid for it. Then got a email that they were out of stock and won't be getting it in. I have received a credit to purchase another. Now, it will not let me log in. Says Access denied. Really? You advertised a swimsuit for sale, now you don't have it and I can't get my money or get another suit. SCAM!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 17, 2017
Georgia
1 review
8 helpful votes
Follow Rosalind O.
Unfollow Rosalind O.
Share Review
Report Review

Don't Do It!
May 18, 2017

The sizes are very inaccurate! The XL Dresses I ordered fit my daughter whose regular size is Medium also receiving the order was longer than expected.

Date of experience: May 17, 2017
California
1 review
6 helpful votes
Follow Lenice P.
Unfollow Lenice P.
Share Review
Report Review

Disaster
May 18, 2017

Customer service is not available for you. If you have to returned a item, there's no one to talk to. Their website doesn't work to well. The clothes is cheap material like something to would get in a costume store. It takes weeks for you to received your items.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 17, 2017
Mississippi
1 review
9 helpful votes
Follow Valeria G.
Unfollow Valeria G.
Share Review
Report Review

I might as well have thrown 117.00 into the air. I will be informing whomever is necessary to make this "so called" company disappear.

Date of experience: May 17, 2017
Indiana
1 review
6 helpful votes
Follow Marcia H.
Unfollow Marcia H.
Share Review
Report Review

Waiting and waiting. Filled out a "ticket" to inquire about my order. A few days later I tried to check again. Entered my order# several times and it wouldn't go through. They took my $$ out of my account right away. I should have read the reviews! Never again!

Date of experience: May 16, 2017
Virginia
1 review
8 helpful votes
Follow Marylee A.
Unfollow Marylee A.
Share Review
Report Review

Stay far away!
May 16, 2017

What you see is not what you get. Pictures are deceptive, sizes run extremely small; shoddy workmanship; almost impossible to return merchandise to CHINA.

Date of experience: May 16, 2017
Texas
1 review
4 helpful votes
Follow Joy P.
Unfollow Joy P.
Share Review
Report Review

I was pretty worried about not getting my package or not liking my bathing suit after reading so many bad reviews, but it fits well and it is cute. It's kind of cheap fabric, and I probably wouldn't order from the site again.

Date of experience: May 16, 2017
Georgia
1 review
10 helpful votes
Follow Chris W.
Unfollow Chris W.
Share Review
Report Review

I have been trying to find out how to return merchandise. No reply... no one answers the phone number provided on ad. The sizes are not true. Much smaller. Pictures on ad do not represent the true product. Misleading. Very unhappy customer.

Date of experience: May 16, 2017
Canada
1 review
10 helpful votes
Follow Catherine C.
Unfollow Catherine C.
Share Review
Report Review

Ripped Off
May 16, 2017

Ordered two items a day apart. The first item ordered on April 8 in the amount of $33.88 was received. Ordered second item April 9 in the amount of $35.84 not received! I want my money back in the amount of $35.84.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2017
GB
1 review
14 helpful votes
Follow joan c.
Unfollow joan c.
Share Review
Report Review

BEWARE
May 16, 2017

I am writing this review because unfortunately I purchased some items from them before I looked at their reviews. Oh how sorry I am. I recently purchased three items, after what seemed an age they arrived. They were absolutely disgusting and one was two sizes to big and one too tight. There was no returns address in the package. I then had to go online and try and get the returns address. This is the most difficult process I have ever encountered. Over the course of two weeks they came up with the most ridiculous reasons for not wanting to give me a returns address. The last one saying that due to the expense of returning the items, why didn't I just give them away to charity and they would give me 15% discount off of another order placed with them! I presevered and eventually was given an address in china. It cost me £18.60 to return the goods. Then over the course of the next couple of weeks they kept denying ever receiving the goods, denying being able to find my order number and generally the emails kept just saying the same things, asking me to send proof which I kept doing. So I contacted paypal as I had bought the items through them. Initially Rotita offered paypal a £23 refund. The goods I bought and returned cost me £73.99 so why would I accept this. Even paypal could understand that. So I refused and thankfully after nearly two months I have received my refund in full. Unfortunately I have lost the £18.60 postage plus a lot of time spent in emails.
Please see the return address for Rotita below if you are like me and they keep refusing to give you the address
Rotita
Fang En
Room 2092 #15-3 Building
999 Ningqiao Road,
Pudong District, Shanhai Municipality ******* China
Telephone number *******6409

The only valuable thing this has taught me I will never buy anything from a company I don't know without reading the reviews. Please take heed. Also go back to your credit card provider or paypal and ask them to intervene. They will help you.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2017
Florida
1 review
8 helpful votes
Follow Angie D.
Unfollow Angie D.
Share Review
Report Review

Photos are not representative of products. Long delays in shipping because its coming from China. The quality of the fabric is very poor. Sizes are not true, they run extremely small.

This company is out of China. There is really NO return policy; because you have to send it back to China. The shipping would cost more than the purchased item.

Date of experience: May 15, 2017
KR
1 review
0 helpful votes
Follow Sandra D.
Unfollow Sandra D.
Share Review
Report Review

Value For Money
June 17, 2017

To be honest, before I received my package, I have never believed that I can buy such good and comfortable clothes online. To my great surprise, I loved the material and quality for the price! Highly recommended!

Date of experience: May 15, 2017
Texas
2 reviews
5 helpful votes
Follow Linda W.
Unfollow Linda W.
Share Review
Report Review

After contacting this company through PayPal about my order (from April 24th) and having not had any further shipping information, I did receive an answer from them on May 18th stating; " ISC CHICAGO IL (USPS), Processed Through Facility, Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 11:34 am on May 17,2017. Surprisingly enough my package arrived today.

No. 1 They are apparently a legitimate company
No. 2 It may take about a month for your package to arrive (as in my case)

My blouse, an XL is too small and the material was a bit disappointing. I will keep it and put it for sale in my next garage sale and recover some of the cost of the item
Purchase from Liligal at your own discretion. Be prepared to wait. There are "state-wide sites to buy from to avoid this confusion. All in all. It comes down to looking before you buy..

Date of experience: May 15, 2017
Oregon
2 reviews
10 helpful votes
Follow Vicki A.
Unfollow Vicki A.
Share Review
Report Review

I can't send my stuff back for refund I will never ever buy fro. These people and I will post this on fb and let my customers know never never buy from these people this is a horrible company

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2017