On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
GU
Rebdolls
Etiko
Hurley
Ashley Stewart
Berlook
Maurices
Forever 21
Dorsu
Haute Swimwear
Joyya
Rebellious Fashion
Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Well after a couple of months it's finally sorted Rotita have now come to a satisfactory settlement. It took a while but as with most things you need to keep fighting.
Thanks Rotita but wish it hadn't been so hard.
I placed an order on April 17. It supposedly shipped on May 8. It's now June 1 and I still don't have my order. Rotita received and cashed my payment back in April. It was over $100 wasted. Stay away from ordering from this scam company.
Dear customer,
Sorry for the inconvenience. According to the tracking status, your order was delivered already. Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. If you cannot find it, check for your package with the shipping company USPS. Remember to bring your tracking number! If you still have not found out the package, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day(except weekends and holidays).
Note: Please mention that you are from sitejabber.
I have not received my swimsuit, nor received a shipping confirmation email. My card was charged though the same day I made the order. May 26,2017.
Ordered 2 of the same bathing suits because I never received an email order confirmation for the 1st. So thinking my order did not go through, I re-ordered. The same day I re-ordered, both transactions were removed from my bank account. Both suits do not look like to pictures. I have been trying to return both but am so frustrated with no reply, no phone number (even though there is one listed, it is no longer in service). I have tried to Live Chat... nothing! I have submitted 2:"tickets" to receive a RMA (return merchandise authorization number)... nothing! The only way to submit a ticket is to hit the close button otherwise the site just takes you around in circles! What company does not include a return form in their orders?! I have resigned to the fact that I am out the $50 plus dollars and 2 bathing suits that I can not wear. I will never order from this site again and will probably not do much ordering on line again after this horribly frustrating experience.
After waiting for what seems an eternity, the swimsuit came today. Looks good - no loose seams, holes, etc. I am now a happy camper.
I ordered two bathing suits and sent them back the next day -signature required per their instructions. Someone signed and accepted it and I still have not received a refund. I am disputing this with Paypal and my CC company. Lilligal has responded only once on Paypal to my reply and there is no direct phone number to call.
WHAT KIND OF A COMPANY CAN STAY IN BUSINESS WHEN THEY LIE ABOUT THEIR PRODUCTS THEN WILL NOT REFUND THE MONEY EVEN AFTER THEY RECEVIE THE ITEMS BACK? DO NOT ORDER FROM LILLIGAL UNLESS YOU WANT TO THROW YOUR MONEY AWAY!
"I bought a lots of dresses, pants, tops, outerwears, swimwears, leather jackets from Rotita. I am really happy because they are really fashionable and high quality. I would recommend anyone to buy from you guys. Thank You!
"
My item is beautiful, fits great and service and delivery wonderful. I have bought several items from Rotita and they all have been great quality and beautiful. Quality is much better than expected for the price.
Expeditious response to my inquiry and this company always aims to please their customers. The size and color are the same as the ones in the description and the material has a very good quality. I highly recommend doing business with them
I found it great as a shopping experience and I am fully satisfied with the quality of fabric and comfort dress is having. Thanks for a nice deal offer. Best thing is they give 100% customer satisfaction. Completely Satisfied...
Once I ordered, no tracking information was made available. I finally received my dress over a month later. The dress did not come in the measurements listed on the site in which I ordered. The make is extremely poor quality. It also smells horrible. I should have done more research and read reviews of this company. Seeing what trouble it takes to return and get refunded, I've decided to consider this a loss and a lesson learned.
I saw a swimsuit, thought the website looked a bit off, no listing on Yelp, googled it, found one bad review. No thanks.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “R” or “RR”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Still waiting for an order from over a month ago. They keep saying in 7 to 15 days, well now it another 20 days per their customer service, by the time I get my swimsuits fall will be here. Did not know it comes from China via who knows how! Now they say if it's longer than 20 more days they will give me 50 percent off or I can return them for a refund after they are received. Really?
Dear customer,
We are terribly sorry for the delay you can track the order here http://www.17track.net/en/track?nums=LW246428136CN. The latest shipping info shows that the order is on the way into your country. All international packages may be processed through customs regulations which may
Cause delay with shipping times.
The estimated arrival date is May. 2-May. 12. According to our policy, if the shipping time is beyond the promised latest delivery deadline for 15 days, we can apply 50% refund for u as delay fee.
We hope your understanding and to be more patient to get the package.
Should you need further assistance, please feel free to submit a ticket to contact us.
Note: Please mention that you are from sitejabber.
I orders items on May 12. Never got any sort of "tracking" email or "we are working to ship your order". I became very suspicious and found all of these other horrible reviews. I tried to contact customer service (haha! What a joke!) and it was some odd "submit a ticket" crap. I did this at least 5 times. I tried calling... another joke! So, I submitted a dispute on PayPal. FINALLY got a response. They said my order was a "hot sale" and they promise to ship it out tomorrow. Whatever. I just want my $ back!
I am so glad I read the reviews before making any purchases. I even gave them the benefit of the doubt by calling the company. I had a hard time getting through and could never reach anyone what so ever. Yes, their clothes look nice and I was looking forward on spending a good amount of money but this company have too many red flags to even trust them with even a $1. This company have a lot of cleaning up to do.
I still haven't received any of the items I ordered. I tried to submit a ticket, once again "Scam". Tried to track my package & guess what "Scam". The company is a rip off! Please DONOT ORDER FROM THEM.
Dear customer,
We are terribly sorry for the delay. You can track the order herehttp://www.17track.net/en/track?nums=LW281152401CN. The latest shipping info shows that the order is on the way into your country. All international packages may be processed through customs regulations which may cause delay with shipping times.
The estimated arrival date is May. 12-May. 24. According to our policy, if the shipping time is beyond the promised latest delivery deadline for 15 days, we can apply 50% refund for u as delay fee.
We hope your understanding and to be more patient to get the package.
Should you need further assistance, please feel free to submit a ticket to contact us.
Note: Please mention that you are from sitejabber.
Yet another bad experience from these retailers based out of China. Should have known better. I ordered 3 pieces and only one piece I will wear. I ordered a jumpsuit for my friend's wedding and it looked so cheap! Poor quality! I also ordered this summer top and same thing, poor quality and cheap! The bottom of the shirt looks like someone just took a pair of scissors and tried to cut neatly without hemming it. TACKY! Now, I've been trying to "submit a ticket" for over a week to return the items, which they claim is easy. THIS IS A LIE! Every time I submit my order number I get a message in red stating the information is not correct. Then they ask you to upload photos? I tried to contact a rep through the "instant chat" which is also a joke. There is no one every available. You must send an email, which I did, and they responded back, "We can not respond to this email, please submit a ticket for your request". They never respond! DO NOT WASTE YOUR MONEY OR TIME!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered a bathing suit two weeks ago and still haven't received it. No way to call them. Tracking just shows label created.
I ordered a swimming suit on April 28 and they duplicated the order online. I contacted customer service through the Liligal web site and they canceled the duplicated order (you cannot do it manually, you have to send an online "ticket"). Since I had not paid for the duplicated order, they canceled it right away. Then I waited patiently for the other order until three weeks went by since receiving the message that it had been shipped (from Shanghai, China, no less). The tracking number through USPS shows the package "processing" since May 2nd and not having left the facility yet. I sent a new ticket to inquire and received the following message: "we have asked the shipping apartment for u and they told me at the Apr, the customs is so strict with every package. So many packages have been delay in the airport, and this delay the shipping, could you wait more days to get the order?" My next step is to request a refund and dispute the charge through Paypal. Save yourself the hassle and do not order from Liligal.
Loose seams, cheap cotton ribbing... unfinished, cotton ribbing and flannel not sized together so it bulges in places. Looked like first effort of a six-year old. Rotita makes money on photos that don't match product and FIRST-TIME BUYERS. Don't get taken!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards