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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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I purchase clothing online. I was very happy with my purchase and even got a extra 20% off. The site was easy to navigate to find what I wanted. I would highly recommend. They sometimes have awesome sales, and you get what you were looking for at a good price.

Date of experience: June 16, 2017
Texas
1 review
0 helpful votes
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I am never disappointed with the items that I purchase. Great customer service! Always friendly, polite and determined to make sure that I am happy with my purchase. Could not be more happier with customer service provided by Rotita.

Date of experience: June 16, 2017
Kansas
1 review
0 helpful votes
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I live in a rural area and little access to shopping. I buy clothing and household from Rotita. Love their quality and their deals. Have never had a problem or issue with any order I've placed.It is by far my favorite place to shop.

Date of experience: June 16, 2017
Missouri
1 review
4 helpful votes
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No answer to my refund for order W**************. Return company received return on6/30. I need this resolved...

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
There is time difference, so we can not accept your call on time, pls understanding
And i have tracked your order has been delivered. What is your problem? We will help you to solve and you can also connect our customer service
Thanks

North Carolina
1 review
3 helpful votes
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My husband ordered me a bathing suit as a surprise. I had warned him not to buy any apparel from China, but he was duped by the website's Canadian address. It took about 3 weeks to arrive and, of course, it was from China. A size XL, it might fit my size 2 daughter-in-law, but even then, the bust is probably still too small. I tried to return it but their website doesn't recognize their own order number, which prevents me from being able to generate a return ticket or even initiate a customer service contact. What a scam!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2017
Rotita R. Rotita Rep
over a year old

Dear Customer,
The reason is that the account you submit the ticket is different from the account you make the order, so when you submit the ticket, the system can not recognize your order number, pls understanding, you can try again
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

New Jersey
1 review
4 helpful votes
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Believe me when I say I read the reviews and said it can't be that bad! Guess what I just received my whatever you want to call it shirt, dress whatever looked nothing like the picture and I ordered a 2XL they sent me a XL and when I say this would not even fit you if you were a size 4 I am SO DISAPPOINTED I will never order anything from this company merchandise looked amazing and that's as far as it went was the picture.DON'T ORDER ANYTHING read every review they are all the same now I am going to have to try to return it

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

New Mexico
3 reviews
47 helpful votes
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Buyer Beware
June 15, 2017

I almost ordered from this company, but thankfully didn't. Something seemed fishy about the it. It was clearly not an American company and if you look at the information on shipping and returns a red flag will go up. The merchandise itself is much too inexpensive for the styles being shown on the website. I have come to believe that they are probably cheep knock offs of much more expensive clothing lines. Now that I've opened the site anywhere I go on the internet follows me with liligal ads. The clothing styles are tempting for sure, but this is not a company you want having your credit card information. Read the site entirely and then don't order. You don't want these people having your credit card information.

Date of experience: June 15, 2017
Canada
1 review
4 helpful votes
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Stay away. Do not order from this company. Items are no where near as described or even come close to the catalogue picture. The sizing is way off. PayPal no help in getting money back decided against customer and protected retailer. Buyer beware, you will not be happy. Items will take forever to receive and once package arrives you will be totally disappointed with what you receive. DO NOT PURCHASE ITEMS FROM this So called RETAILER.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Georgia
2 reviews
4 helpful votes
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HORRIBLE COMPANY
June 14, 2017

Shop at your own risk. I ordered two dresses that looked nothing like they were supposed to look. It took a very long time for them to arrive and when they did, no human could have worn them. This is not a legit company. This is the same kind of company that you see selling prom dresses that look nothing like their photos.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Arizona
1 review
4 helpful votes
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WHAT A JOKE
June 13, 2017

Let's talk about liligal.com.
Bathing suits that are cute and inexpensive. All over the web. Be warned that if you ever even look at them online their adds will appear on everything you will do from know on!
I made the mistake of ordering.
WELL. The sizing runs about 4 sizes smaller than you wear. I thought that maybe I should go up a size since things that are ordered online can tend to be smaller. LOL! I should have ordered 4 sizes bigger at least! In order to make a return you have to mail it back to "CHINA"! Seriously. The shipping label that was attached to the DHS package from "CHINA" stated "SAMPLE ONLY - NO COMMERCIAL VALUE". Well, we all know what that is about.
I had to contact them thru PayPal since I could not find any other way to contact them unless of course I wanted to make an order. They actually did respond that they would offer me a 40% refund or of course I could pay the postage to ship it back to CHINA! I said no and escalated it to Paypal for a Chargeback. WHAT A JOKE! Just thought I would share. Be warned...

Date of experience: June 13, 2017
New Jersey
1 review
4 helpful votes
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FRAUD
June 13, 2017

Paid for swimsuit in April, it's now June and still have not received product, or return email. HEL

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
I have checked you choose flat rate shipping. So the shipping is not so fast and i have checked you make the order on May, 14 and the order has been delivered on Jun. 14, have you receive the order now?
If you still not receive the package, pls contact our customer service, thanks

GB
1 review
6 helpful votes
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SCAM
June 13, 2017

Purchase a pair of pants and top. No conformation email so ordered again! Item came way too smal. Sizing wrong. And you can not for the love of god send items back. They even block you on fb!
Don't waste your money!

Date of experience: June 13, 2017
GB
1 review
5 helpful votes
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After a wait of weeks finally received the swimsuit I ordered.
Only for it to be nowhere near the size stated AND for it to be stained.
After numerous emails and despite being promised that they would refund the return carriage costs they now say their 'terms & conditions' state that buyer pays return carriage costs-even though the swimsuit was unwearable.
Paypal can only help so far as refunding the original cost but am still out of pocket by over £8.
DO NOT order from this website as the only thing more shoddy than the goods is the after sales service!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

California
1 review
0 helpful votes
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Awesome online clothing shopping!
July 15, 2017

Love love love the outfits from this site! This is the only online site I trust to buy my clothes. Took a while to get items, but really cute! Free shipping and they always have specific measurement for each item. Good quality and you can't beat the price! Would definitely recommend!

Date of experience: June 13, 2017
California
1 review
0 helpful votes
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Satisfied
July 15, 2017

I absolutely loved everything I ordered! I just placed an order maybe a week and a half ago, and received my package yesterday. The clothing details and model information should help you decipher the size clothing you should order. If you just read, you should be all good. Thanks Rotita! I will be ordering from you guys again!

Date of experience: June 13, 2017
California
1 review
0 helpful votes
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Good customer service!
July 15, 2017

I love love love this site. This is my first online shopping. I ordered 7 dresses and I loved it. The clothes on it are very cute and unique I am so glad I found it. Very inexpensive and good quality and the sizes are true to size! Customer service were very helpful and professional. Thank you :)

Date of experience: June 13, 2017
California
1 review
0 helpful votes
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Loved all my pieces!
July 15, 2017

I actually had a great experience with this site. Everything was exactly as I ordered. The clothes are really pretty and just as they look on the pictures! It also came in the perfect size, and it only took a week to arrive! Loved all my pieces! All in all I was impressed!

Date of experience: June 13, 2017
California
1 review
0 helpful votes
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Love it!
July 15, 2017

I made my first purchase right before Mother's day... I saw the product online and was able to use several coupons to get it even cheaper! I used the pick up in store option and it was a breeze! Will definitely order from the site again. I especially love the dresses they are so nice. As if they have everything you can dream of.

Date of experience: June 13, 2017
California
1 review
0 helpful votes
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Rotita is a website where you can buy women's clothes, shoes, and accessories. The site is well organized and easy to navigate through. Their customer service is very competent. I had to contact them about an order and the issue was resolved in an effective and timely manner. Really nice website for woman.

Date of experience: June 13, 2017
California
1 review
0 helpful votes
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I really like Rotita.
July 15, 2017

"I got great clothes there! I really like Rotita. I have found some really cute clothes on this site. I didn't have any problems receiving my orders.My last order from Rotita went well, but the clothes themselves seemed to be more cheaply made and the fit wasn't quite right. The good news is that my mother doesn't seem to care as much as I did, so she was able to gain a couple of blouses for her wardrobe.

"

Date of experience: June 13, 2017