On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
GU
Rebdolls
Etiko
Hurley
Ashley Stewart
Berlook
Maurices
Forever 21
Dorsu
Haute Swimwear
Joyya
Rebellious Fashion
Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I paid $28 for a "half off" top that looked like knit that well in the photo. I saw no clue that "Rotita" is not a US web site.
What I received was a package from China with only the top, no packing slip or return instructions. It was made out of cheap woven polyester that doesn't drape--really cheap fabric, filled with sharp wrinkles. And there were threads hanging all over, not trimmed at all. And it had a strong chemical stink.
I ran it through my washer and at least the smell left--but the many wrinkles remained. I decided to cut my losses and donate the top. Then I went to Rotita site to try to "review the" "Half Sleeve Lace Panel Black Blouse"... strangely, 40 other people thought this was a great top, which seems impossible, while I couldn't seem to get my review recorded.
I've ordered things from a lot of sites I didn't know and am generally suprised how well things go. This is the worst product quality I've run into - much lower than anything you could find at Walmart or Ross. While they shipped something quickly, it's obvious that trying to return it and get my money back would be unlikely to happen.
Lesson learned: before I order from any site I don't know, search for reviews of the site. It's all right here in the other real reviewers - see "Bogus company" and "Avoid" reviews.
I had some problems returning merchandise, however it was resolved beyond what was necessary, Because I was having problems with the web site, Rotitia not only reimbursed me the full price but also shipping costs.
They do make good on their policy beyond what is expected. I would say they are a sincere company to deal with.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered 3 bathing suits from this website. It took about a month to receive them. When asked about shipping the response was fast so I'll give them that. I am 5'7'' and weight 180lbs. I ordered size Large for all 3 suits. When they finally came a month after ordering the material is so very cheap and you can hear the seams ripping as you try them on. 2 fit ok and will last a few swims but thats about it. One of the suits I couldn't even fit over my head due to the material so I'm stuck with a suit I can't wear. My advise would be to just spend the money elsewhere and get a good quality bathing suit. This store is just throwing crap together to make a buck.
Clothes are very good material, put on very comfortable. Their service is very good. The price is very good; good service; I often order quality and cheap clothes from here.
I often buy products in this; delivery speed is very fast, always in the specified time to receive the goods, very satisfied with the speed of delivery. I absolutely like this product on this site. Great customer service. Fast. Highly recommended.
The product is great and the shipping time is great. I am very grateful to them. If you have some questions in the purchase of products, customer service can be resolved in time, very satisfied with the attitude. I am always satisfied with the service.
I have been ordering and continuing from them there. Your goods arrive very fast We are satisfied with your purchase of the product from you. The first is the quality of the clothes is very good, followed by the delivery speed is very fast, I like everything about the service.
I like the product. This site has very good customer service, high quality and fast delivery. I will try it hard. Good product quality is very fast delivery. And will soon be sent to you.
I like this style of clothes, good quality, fabric is also very good. They are displayed on the catalog image. I ordered two high quality products. Wearing a very elegant, received a lot of praise.
Their merchandise was much smaller than the American sizes listed. Could not contact their service dept. had to go through PayPal. They sent me an American address to return the merchandise. I sent it back before the due date and they refused to reimburse me. They basically stole my money.
Dear customer,
I have checked your order, because you have opened a dispute on paypal before and return the order in the dispute, so we can not refund for u directly
Now, i have applied the refund for u, pls wait about 1-3 working days to get it
Ordered a 2-piece tankini swimsuit on June 1. I received it today, June 17,2017. I wear a medium but ordered a size large. Swimsuit was small, especially the bottoms (boy shorts). They are cut weird, not like shorts at all! Really tight around the butt and legs & cannot wear them! The top barely fit and the length of the top is not as shown in the photo (and I'm short waisted). This seems to be a common complaint from reviewers; clothes differerent as photo and their size chart does not match the actual garment. Clothes run 1-2 sizes too small. The quality of the fabric is not great, average at best. Swimming daily in a chlorinated pool, I don't think it will hold up very well and besides I can't wear the bottoms so it was a wasted purchase. These reviews saying the merchandise is high quality; what a laugh & who writes these? Disappointed, wasted $30 & could have done better at Ross or Walmart. Update: I filed a claim yesterday through PayPal for "item not as described." I was offered a 50% refund from Rotita this morning & I keep the item." I felt this was probably going to be the best I could do so I accepted it. I have upgraded my review to 2 stars. Bottom line, the clothing runs small & I still do not recommend!
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I wish I read the review of people before ordering, or wish I never ordered. I agree with ppl that this company is a SCAM. No way to find a right customer service contact number. NO way to find help to return items. They made a website to waste your time to go around and around, with no way to return the products. The quality of the products is BAD! I hope this review warns ppl NOT To Buy and Not deceived.
Dear customer,
Thanks for your feedback, and we value every customers, so we have checked all information about your review, we will make the improvements
But i have checked your ticket about the return, and our customer service has replied the return progress for u in the ticket, you can check, and we still not receive any respond from you about the return, so this is the misunderstanding between us, you can now check the ticket and reply about the return immediately
Thanks
Clothes run VERY SMALL and order site is very difficult to negotiate. Impossible to get a credit for a return. Impossible to communicate with them.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Went through the usual dance with them and finally put a claim through Paypal. After offering less than 1/4 back, I finally asked about the offered 40% return on my money which they offered way back when I wanted to know the return address. Took it fast as they will not abide by any rules. So sorry I did not research the site first. The merchandise is garbage... DO NOT BUY!
Haven't shopped there much over the past few years but will be shopping there a lot more now! Fantastic, high quality merchandise, unbeatable service and strong values! For me they have consistently lived up to their good reputation.
I have shopped for many years at Rotita and I continue to receive excellent service and the merchandise is fantastic. While I don't find the need to return any of my purchases, its comforting to know their isn't a limit on returns. It is by far my favorite place to shop.
I love this store they have the best quality clothes and customer service! I buy clothes that don't fall apart and that stand the test of time. Plus they have a great selection, I almost always find something I want to buy. I'm hooked for Rotita.
At Rotita you can shop with confidence Great Customer Service, easy returns, and refunds, there is always a sale at Rotita, sign up for the sale events and receive addition off. The products are dispatched quickly and packages are packed well.
Visit the store on weekly basis and love their prices. They carry a huge selection of nice items. I've never had any problems with Rotita. Great quality, helpful customer service and reasonably priced items. It you buy once at Rotita, you gotta love it.
I love shopping at Rotita because of the quality and prices on the items they carry. I am always very satisfied with my purchases. Making returns are always very easy I have never had any problems with returns. Recommend it.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards