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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
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Returns
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Customer Service
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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I have had positive experiences with this site.At first, I was unfamiliar with online shopping and one of my best friend recommended this site to me and I fell in love with it. I really enjoy the variety of colors and patterns. Very unique and well-made. I will order more from this site.
This is a follow up review to my first review of Rotita. After my negative review on line about Rotita, I finally got detailed instructions on how to return my item and where to send it. I have been watching email and my bank account to see if my return was processed and the money added back to my account. On Saturday I received my package back with this message on it, "Return to Sender, unclaimed package". As before, I can't get them by phone, so now I have spent an additional $7 for mailing the package that returned to me!
The merchandize does not fit and it is impossible to get a refund. I am out $200.00. I reported it to Facebook since that is where I saw the advertisement for the site. I was totally scammed. I learned a hard lesson. Disgusting immoral company. DO NOT GET SCAMMED like I was!
There is no product ever delivered. This is a scam and needs
To be reported right away as such. The website is not organized
And the shipment can never be tracked. Perfect scam!
Dear customer,
First, i apologize for u about the delay, because of the weather, the processing time has been delayed by the factory, pls understanding
And i have tracked the status of your order is:
6/25/2017 - Sunday
5:55 pm In transit LORAINE, TX
4:52 am In transit SUNLAND PARK, NM
Pls wait more about one week to get the order and if you still not get, i can apply some refund for u, pls advise
I have been ordering from this site for over a year now. I am particularly impressed with their ability to solve problems and respond to customer queries with promptness and politeness. Clothes match the latest fashion trends and they have a superior quality compared to products in other stores.
I usually buy T-shirts, dresses, and swimwear from here because they are all cheap and are great quality. I really loved everything I bought. Everthing looks more expensive than what I actually payed. The shipping was great too. And customer service was very helpful. Thank you very much, Rotita!
I have bought clothes several times from here. Very helpful and useful customer service for me. One time I messed up my shipping information and submitted a ticket in site, Rotita customer service team answer my questions within 24 hours. Nothing but compliments! Thank you.
When I first ordered from this site, my expectations were low considering that it is a very cheap, online website. Just took a chance. My order only took less than two weeks to arrive, which is incredible considering it is coming from Asia. Moreover they looked even better than they do in the pictures and they are some of my favorite new clothing items!
This site is a five-star online fashion store in my heart. I love shopping at this site, there's so much to choose from. They have everything I want or need in.The price you can't beat it and the quality is actually pretty good, what's more the size chart is really helpful for I measure myself and the larger fits me perfect.
Rotita is a popular online fashion store with a wide range of fashion womens clothing.Not only they can provide the best pre-sales and after-sales services, but also the elegant designs and comfortable fabric will give you good impression.The guide I got on the website helped me a lot in selecting the choice of cloth to make.
The material is cheap and the finish is cheap - but the product was not cheap. I would not purchase from Rotita again
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
HORRIBLE CUSTOMER SERVICE If something doesn't fit, you have to jump through so many hoops and if you send it back UPS you're paying for it and looking at 200.00 to ship.
STAY AWAY FROM THIS WEBSITE.
Scam, I bought clothes from Rotita and I return. I send back to China, paid 22$. I never got my money back.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
They keep telling me to "submit a ticket on our site."
Again. I CANNOT SUBMIT A TICKET ON YOUR SITE. THE ORDER NUMBER IS NOT VALID.
I want to submit a ticket. Give me an order number that works.
This is the WORST company I have ever dealt with.
Dear customer,
I have checked you make the order through the account [email protected], when you submit the ticket, have you use this account to submit? If not, you can not submit the ticket successfully, pls advise
Yesterday, I posted a review saying I'd heard nothing from Rotita and had no way to contact them. Lo and behold, my order arrived today. That's the good news. Mind you, I'd received no shipping notification, so this was a surprise. I ordered 2 dresses, and they look pretty much like the pictures. HOWEVER, they don't fit at all. Much too small, even though my measurements said L and I ordered XL. The sleeves are so narrow I can barely get my hand through the armhole, much less get my arms in there. The bust is so tight that I can't pull the dress down past my boobs. These dresses would fit you if you wore a size M and also had really skinny arms. I haven't started the return process yet, though I don't hold much hope for success after reading other reviews. Customer Service, are you out there? According to the first and only email, my order number is W1705301129436338, but when I try to enter that in your system, it says it is incorrect.
UPDATE: Rotita replied to this review quickly (thank you) and offered a full refund if I "submit a ticket". I can't of course -- my order number is not recognized by their system. They were the ones who gave it to me in the first place. Again, they told me to check their size charts. Again, I point out that I did that before ordering and that I ordered a LARGER size so that the fit would be loose. Ha! These Asian companies should stick to Asian customers -- the body build is entirely different.
Have a good read of the 5-star reviews folks - they are obviously written by Rotita to counter the genuine bad reviews.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I'm a loyal customer at Rotita.com and I really love shopping in this site. This website is perfect.It is really a well organized website that you can find what you are looking for in short time. Cheap products with a clear product description. They are also one of the fastest company to send out your orders.
Honestly, I would like to say if you place an order from this site you can get what you paid for. I ordered two shirts on this site about one weeks ago and they just came in. I'm so happy with the quality of the shirts for how cheap they were.So I will definitely recommend my friends to shop from here!
The fabric is very comfortable to wear, like the clothes of this site, like each time will buy a lot. Great material and real size. Everything is great for quick shipping.
There are often some preferential prices. I recommend my friends to buy. Product quality is very good, the biggest surprise is the price is very good. It was a good price and I got a compliment. Product quality is very good. I always buy from this site
Clothes style is my favorite, always able to find suitable for their own clothes, will always support the site. Product prices are very good, fast transport speed. You can find a variety of products, so you can always find what you need.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, i have checked your ticket, we have send you the return address on Jun. 22, and you can check the ticket and return the order directly
When returned, pls reply the ticket about the tracking number of the return for us, thanks