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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Nice Material
June 25, 2017

I am already used to buying clothes on Rotita. This is probably my favorite thing that I got in my order.It's quite cute and it's a very soft material. Love Rotita.

Date of experience: June 24, 2017
Texas
1 review
0 helpful votes
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Special Design
June 25, 2017

Many clothes on Rotita are unique designs. Every time I wear a Rotita dress or coat, I've got many compliments, highly recommend this site.

Date of experience: June 23, 2017
Texas
1 review
0 helpful votes
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True to Size
June 25, 2017

The size of products on Rotita is based on Asian size and generally it runs small, but it's true to size. You can choose larger one, and I am excited to wear it on our trip to Europe in a couple of days.

Date of experience: June 23, 2017
Arizona
1 review
0 helpful votes
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Very Pretty
June 25, 2017

This swimsuits from Rotita is flattering and very pretty. I'm so glad I trusted the other reviews and ordered this one in black. A happy shopping experience on Rotita. This swimsuits was a true reward.

Date of experience: June 23, 2017
Indiana
1 review
0 helpful votes
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Great Quality
June 25, 2017

I ordered two products at Rotita and I really liked the items. The products are exactly same as it shows in the pictures. Everyday I look forward to receiving my emails, so I can easily find clothes of very high quality.

Date of experience: June 23, 2017
New Jersey
1 review
1 helpful vote
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Surprised
June 25, 2017

I live in Southern California and recently ordered a swim dress. It was a very good price and I liked the style. I ordered 2 sizes larger thinking it would run small. After I ordered I looked at reviews and was sure it would not get here until winter and it would be too small. Today I recieved my order the suit is really nice. It is actually a little big. I will definitely order again and I would recommend ordering one size larger. The shipping took approximately three weeks. I used Pay Pal to avoid any billing issues. 6/23/2017

Date of experience: June 23, 2017
Oklahoma
1 review
3 helpful votes
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No one will answer the phone number that I found for lili gal! No way to return items ordered! No order number! No email address! What should I do? Please contact me at *******835!

Date of experience: June 23, 2017
Minnesota
3 reviews
1 helpful vote
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SURPRISED
June 23, 2017

I studied the size chart, measured myself, and placed my order. Then I found this site and figured I was going to either never receive the merchandise or be sorely disappointed when everything arrived because nothing would fit or they would be so trashy I wouldn't want to wear them. Imagine my surprise when I received my items within a reasonable shipping time (about 3 wks and I did e-mail them during that time to which e-mail they promptly responded). Both tops I ordered fit as I expected them to - I ordered Mediums, I'm 5'5" and weigh 105 lbs. I'm skinny. Maybe that's why the items fit. I'm only giving 4 stars because I didn't like how one of the tops looked on me and would normally return it for a refund, but as others have said the cost to return anything is prohibitive (I didn't actually check into it myself), I'm simply going to donate the one top to a charity.

Date of experience: June 23, 2017
Indiana
1 review
7 helpful votes
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When reading through the positive reviews, I noticed most all of them used broken English, bad sentence structured, or simply the wrong words. Kind of how you would expect someone not familiar with English to write. As this is a China based company, it pretty much supports my theory that the good reviews are generated by the company itself. After reading all the bad reviews, in NON broken English, I'm pretty sure I will pass on ordering.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 23, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
Have you make an order on our site?

Louisiana
1 review
0 helpful votes
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Excellent Site
June 23, 2017

Here is a website where you can buy women's clothes and accessories. Clothes are lovely. Good fit and comfortable. The purchase system was easy to navigate. I will be buying from these people again.

Date of experience: June 23, 2017
New York
1 review
0 helpful votes
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Awesome
June 23, 2017

I have been ordering from here for a long time. Product was good with soft material and true to pictures. It is a pleasure to shop there, you always get what you pay for. Never have to worry about quality.

Date of experience: June 23, 2017
Wisconsin
1 review
0 helpful votes
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Best shop ever
June 23, 2017

They have such nice styles and many are reasonable. I think that anyone could shop there and find something to fit their budget. I bought a blouse from this store. It is soft and comfortable to wear. I am completely satisfied with this product.

Date of experience: June 23, 2017
Virginia
1 review
0 helpful votes
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Love them
June 23, 2017

Rotita has a very trendy selection of women clothes. They provide high-quality merchandise, with great style, comfort and price! Well priced item, arrived quickly, friendly follow up from staff, can't ask for more!

Date of experience: June 23, 2017
Kentucky
1 review
1 helpful vote
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Hey that's cute... THINK TWICE! The merchandise is cheap, cheap, cheap. I have possession of two blouses - because when I attempted to return them, the Order # printed on my invoice is "not a corect (their spelling) order". There is simply no way to contact this company; even LIVE CHAT doesn't work. BEWARE of any site based in Hong Kong, China. I didn't know their location when I ordered.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 22, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
I have checked you make the order through the account [email protected], you must to submit the ticket to return using the account [email protected], you can try again now

New Jersey
1 review
3 helpful votes
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Total scam
June 22, 2017

I saw this on FB and my bathing suit did not fit. Thank goodness that is all I bought as there is no way to return it. Their system sends you in circles and then when you try to submit a ticket for the return after doing all of the ridiculous things it asks you for it won't allow you to send it. Try to call them and it will cost so much in out of country costs to speak with them you may as well just throw the item out. Cheap quality as well, you get what you pay for!

Date of experience: June 22, 2017
Maine
1 review
11 helpful votes
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Stay Away
June 22, 2017
Updated review

Still waiting for a refund. I am not holding my breath but I will continue to write reviews so others will not make the same mistake I did and order from a company that is deceitful.

Date of experience: June 22, 2017

Fraudlient Company
June 22, 2017
Previous review

I ordered two bathing suits from Rotita and both were very poorly made. The top on the tankini was very short. The picture showed it covering to the hip bone but it only came down to my belly button leaving the rest of my stomach uncovered. The other top I ordered had no support. I sent several emails to the company and was asked to keep the merchandise for a percentage off my next order. When I insisted on sending it back I was given an address in Maryland. I paid $8.00 in postage and bought a special envelope and sent in using the United States postal service. I did not have a tracking number so therefore they cannot track my package and I have not received my money back. I put the RMA# on the package as instructed. This company is a fraud and they stole my money. The site says 30 day easy return, don't believe it.

Date of experience: June 3, 2017
Georgia
4 reviews
13 helpful votes
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One star is one too many. This company is a complete scam. I can't wait a month for a swimsuit to arrive! Summer will be over IF my pkg ever arrives. International Flat Rate (quite literally a SLOW BOAT FROM CHINA) shouldn't be a thing in today's age of Amazon Prime type shipping expectations. I don't care if shipping is free if it's going to take a MONTH!? I don't even want the damn swimsuit any longer.

Date of experience: June 22, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Florida
1 review
0 helpful votes
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You Must Try
June 22, 2017

Excellent customer service, excellent products, fast and easy return, the best place with great prices. Love the store and products. Everything is top quality and I've never been disappointed.

Date of experience: June 22, 2017
California
1 review
0 helpful votes
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Great Deal
June 22, 2017

They sent me all great deal buy. And the quality is great. The price is great, I love buy online its so convenient to me. Quickly answered questions and recommended a number of solutions. Excellent service.

Date of experience: June 22, 2017
Illinois
1 review
0 helpful votes
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Great Value
June 22, 2017

Rotita has a lot of choice and you can always find something to buy. Their customer service is greatexceptional and provides updates on what it happening to your order throughout the process. Their prices can't be beat and the quality it great. I like this site very much and I will definitely order from this company again.

Date of experience: June 22, 2017