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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
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Customer Service
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Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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I'm so glad I found Rotita! Their clothes are unbelievably inexpensive while still being cute and fashion forward. The site has many items to propose and the detailed photo are always a plus in xhoosing the items
I've been shopping here for 10 years now. From clothes to beauty products to accessories. All of my purchases were in good quality, cute and affordable. A lot of different products but easy to see which one you needed the most. They also have safe packages which keep your product intact. So may brands which I so love. 10-10 rating I must say.
I'm a happy customer, Perfect customer support, The products are of very good quality, Delivery times are respected,
It is one of the only companies that can deliver in Africa without problems
Took forever to arrive. Coming from China! Cheesy material. No way of returning. Customer Setvice never answers and does not return email requests to get an RA# to return item. Plus, the cost to ship it back to China... need I say more?
I tried to return items and could not. I spent $180 with them and their clothing had poor quality and did not fit at all. Attempted to return and they asked me for SKU numbers, which they did not provide and pictures. What pictures?
More Chinese BS
Please send my money back $77,32. I return clothes I ordered in January 2017. Paid 22$ to send back to China.
Through PayPal, Rotita offered a refund of half of what I paid and did not request return of the merchandise. This was acceptable to me as one of the swimsuits I ordered is of sturdier fabric and fits very well. Thank you to both PayPal and Rotita for the speedy resolution.
They ask you to write a "ticket" to communicate with them. You have to include the order number which they say is invalid. If you have problems with this, you're directed to "my order," which is empty and claims no orders within the last 30 days (I ordered 5/31 and received merchandise today, 6/23.) The phone number on their site does not work. Two of my items were made of transparent fabric which is different than they look on the website. I called PayPal and initiated a dispute. The representative told me that if Rotita doesn't respond within 10 days, my money will be refunded. I encourage other dissatisfied customers to contact PayPal and their credit card companies.
This company is wonderful. They take care of your pre sale and post sale concerns and questions. Great quality clothing. I love shopping here! :) I have bought dresses skirts tops and bottoms. Love them! Even if this week was the fifth time I ever bought from rotita. But I totally recommend this to everyone.
Was surprisingly happy with this purchase! Bought it in flash sale so not much could go wrong for only $10.33, but both the material and the fit really surprised me in a positive way.It's amazing online shop.
A friend of mine told me about Rotita and I give them a try. You will also need to order a size up.The pictures on website are the same as what you receive. Color, style and material were exactly as showed. Gorgeous.
Whether you want a vintage style dress, comtemporary designer dress, or one thing totally unique, you will find one that will suits your tastes and body kind.
I have a swimsuit that I ordered and am trying to submit a ticket with the order number that they gave me but now no longer works This company is a scam and I want to know how I can get return a piece of merchandise and get a refund?
Don't bother ordering from this company. They are based in China so you will NEVER be able to do an exchange or return... you're stuck with whatever you ordered.
I guess they think a "one-time" customer is better than no customer at all.
I ordered multiple items. Most were too small, so I tried to return them. First you need a ticket. Good luck with trying to get a "ticket"! I know my way around a website, but this site is a joke. Ended up going in circles. Never got a ticket. I tried to call them. They never returned my call. I put everything I wanted to return in their packaging with a letter. I sent to the "Collection Center" on the return address label. I got an email that they recieved the items, but nothing about my refund. They now have items I returned and my money!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I ordered a swimsuit, the money was taken from my account, and every time I went online to check, it said processing. Now it says cancelled, and due to waiting for payment.
I want my merchandise, swimsuit or my money back!
Dear customer,
I have checked your order is out of stock, and we have refund for u on paypal, pls check
Read between the lines... all you see is 1 star and 5 star which means the 5 stsrs are not true. Believe that...
I discovered this site a week or so after I ordered my swimsuit. I was really hoping I would be an exception like a couple others have posted. No luck. Shipping took about 3 weeks and the suit is way too small and I ordered a size bigger than I usually wear and it still looks like a sausage skin when I tried it on. I am very disappointed bc I loved the style and color of the suit
I tried returning some items, trust me they make it as difficult as possible. I couldn't take it anymore and accepted the 40% refund. This is that a company that believes in good service. Never again!
For those out there frustrated on return... I'm going thru the same, I finally have address and when I googled it, it's a Storage Unit, should I mail it there? Very frustrating
Swimsuit took a long time to arrive-was 4 sizes smaller than indicated by their size chart. Took four days of constant nagging online to get e return address. NEVER AGAIN!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Could you send us your order number and we will refund for u