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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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I have placed 10 orders and getting ready to place the 11th order. The jewelry is awesome and so affordable that I just can't quit ordering. Everything I ordered is beautiful.
This was absolutely the best site. I look at all the measurements and choose the correct size according to the size chart they provided. I also asked the customer service and they reply me very fast. Very good service. It doesn't take much to effort compliment their product.
Great site! Products are always with good quality! I ordered some clothes from this store. And they look really flattering on my figure. I'm totally fall in love with this site and add it to my favorite. Seriously, a best site I've ever purchased from. I will purchase more!
I like shopping online from this store. All the cloth are beautiful and fits very true to size! I always receive a lot of compliments with their clothes. I think the material also in a good quality and I love the style of this store. I'm going to have more! Thank you so much for providing such a beautiful product!
I order June 10 and today is July 5th--still haven't received my order. I tried to contact their online chat email, but never heard back. Today when I tried to contact the online chat, the email returned to me.
DO NOT purchase ANYTHING from this company. Their return policy is HORRIBLE! You're better off using Amazon, Macy's, JCPenney or Kohl's. I needed to return a bathing suit because of the fit and had to get "permission". The company gave me permission then refused to accept my packageafter I had to spend the $9.00 to ship it! Worst company! I will be contacting the Better Business Bureau and the Chamber of Commerce in Maryland. I will be posting on ALL social media websites!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Thank everyone for the reviews! I went to Liligal and was going to order based on their site's reviews! Everyone I read was positive. Then I thought I had better check. I have decided to not order and safe myself the hassle. Thank you again!
I put in a Paypal dispute. They offered me a small 36.00 to drop my case. I said no and escalated it to a claim. They then came back and offered me 56.00 a 14.00 loss. I went ahead and settled it out because at least the shipping had to be that and I wanted these people out of my life. I hate this company and never as long as I live buy anything from them or any company from China. China is notorious for fake food and products. Never again.
Terrible quality, no shape and when I returned and payed for the return, they pretend they don't speak any english and until now (its been a year) I haven't gotten my refund. SO i payed 20£ to return the clothes to china and my 80£ haven't been refunded. STAY AWAY!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I absolutely love this store, from the style to the quality of all the clothes. I have ordered many clothes from them. It fits me just like a glove. It's also very comfortable. Which was everything I expected and more. Highly recommend this site. I will definitely buying from your store again.
Love this Site. Got a lot of good complements when I wear their clothes. I would buy again from this seller. Shipping was fast too. And the sizes was right. The size chart was easy to understand. So I can choose the correct size by myself. Also, there is detailed product information on the web-page. Very good site!
I love this site! All the clothes are wonderfully designed! They make you look flattering in all the right places. They wears very comfortable and the fabric feels nice. I liked the site so much that I purchased many clothes from your store. I would definitely recommend your website to my friends.
The products looks just like the picture because all the pictures are taken by the seller. The products are really of high quality for a reasonable price. I have ordered many clothes from this site and very satisfied with the quality. This would definitely a nice site you can trust in.
Very good site I ever find! High quality clothes. Just make sure the size when you orderding. You can also ask the customer service for help if you are confused with the size chart. They will help you to find a perfect size. Will buying from your store again! Thank you very much!
Love it! The price together with the quality and the delivery of this site is fantastic. I have kept this site as my favorite online shop. It changed my life and I always got so many complements when I wear the clothes from this store. Thanks the seller and company!
Bad company. Poor products--shapeless and too big. Bad return policy--you pay postage IF you an get a return address out of them. Correspondence by complicated set of 'tickets'. Really bad.
Finally got a 50% refund in lieu of sending product back to Shanghai for between A$14-21 postage. Was offered an 80% refund if I changed my review first. Ah, no.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
This site accepted my order and money, then asked for an "alternative shipping address". I live in the UK, I have had orders shipped here from various parts of the world without problem. But Rotita say my address is not compatible with their shipping methods! If they don't deliver to the UK then they should state that fact BEFORE they accept your money. Total scam! Glad I used Paypal, at least I should get my money back.
Dear Customer,
I have checked your order, when we send the order to the express company and they told me they can not reach to your address, pls understanding
And we have applied the refund for u, pls wait about 1-3 working days to get it
How can a company like yours stay in business. Wouldn't it be easier to offer the clothing as advertised. Customers would be satisfied and repeat buy
Excellent service my parcel had to be sent overseas it arrive very quickly and the blouses I order were the right size and very nice. I will definitely order from Rotita in the future.
You said you replied to my ticket I have not seen anything. I am looking forward to hearing from you.
I wish I had read some of the review before I ordered from them. They are a total SCAM. Their stuffs cheap and the sizing is complete wrong. I wish I could give them a big fat zero. Please please do not order from them. I have been trying to get a hold of them to send stuff back but needless to say with no response
2 bathings suits received. 1 is ripped and the other is nowhere close to size. Cannot access account again online. The order number is not valid when trying to start a return ticket. Terrible!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
I have checked the order for u, the order has been hold on by the customs of your country, so this delay the shipping, pls understanding
And could you wait more about one week? If you still not get the order, i can apply 50% refund for u