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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Nguyen N.
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Everyone complimented this outfit. It stood out. And rest assured nof one else will inter the room with the same. It is unique this is why I love shopping on Rotita. Love love love it.

Date of experience: July 12, 2017
Canada
1 review
0 helpful votes
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Products Quality
July 13, 2017

Very impressed with the quality of the suit and with the customer service. I paid for the express shipping and emailed asking if they could process the order quickly for my vacation. The wrote that they would get it processed right away and I had the suit very soon. Polite, do what they say, go above and beyond and great product. Thank you.

Date of experience: July 12, 2017
Canada
1 review
0 helpful votes
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Love Rotita.
July 13, 2017

I am very happy with my purchase. It looks just like the photo. The first time I wore it I received many compliments. I was a little nervous after I ordered it because of the negative reviews, but everything turned out fine. I will order again from Rotita.

Date of experience: July 12, 2017
Poland
1 review
0 helpful votes
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Finest quality
July 13, 2017

I bought this dress and I wore it on my wedding anniversary 6-9-17. I got so many complements, everyone really did like my dress. But before I bought it I was reading all the pass reviews about this company, and how bad of quality there clothes were. I really didn't want to buy from them. But now after receiving so many good complements on how nice this dress look on me. I will try to order something else from them. The quality of the dress was very nice it didn't look cheap either.

Date of experience: July 12, 2017
Illinois
1 review
6 helpful votes
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I order a bathing suit from them received it then randomly received a 2nd suit that I did not order. Made me jump thru hoops for the return. Then today i get the package back as unclaimed.

Date of experience: July 12, 2017
Texas
1 review
0 helpful votes
Follow Ramiro V.
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2. Hey Ladies, Love the material, very heavy, love the top, normally I wear a XL from New York & Company, I ordered a 2XL, I thought it was going to big, it was the perfect size. PLEASE do not order your normal size on this website, order up in your size. I'm 214 lbs and my height is 5'7.

Date of experience: July 12, 2017
Iowa
1 review
0 helpful votes
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1I haven't had a swimsuit that fit this well or felt this comfortable since I was a kid, and wore nothing but swimsuits all summer. Could wear this to the beach or on the water all day, pair it with slacks for casual dinner out, and at the end of the evening have to be careful not to fall asleep in it. LOVE it!

Date of experience: July 12, 2017
Ohio
1 review
0 helpful votes
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I recommend!
July 12, 2017

I typically wear a size medium shirt, so be sure you check the "sizing chart" before ordering because I fall into the XL category and it's almost too small on me! (Ships from Japan - that explains a lot!) Love it though. Surprisingly for the price I paid this shirt is not made cheap at all! It took a little while to get but worth the wait... The fabric is very comfortable and light and looks amazing on!

Date of experience: July 12, 2017
Arizona
1 review
0 helpful votes
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Gorgeous
July 12, 2017

I love this top so much. It fits perfect and falls beautifully. I was worried after ordering that it would look a little sloppy on me since it's a more flow-y/airy top and I usually don't look great in them. I'm so glad I took a chance on this. The bottom is a little fitted so it sits snugly on your hips. Color was true to the picture so what I expected is what I got. Immediately after taking this out of the package, I wore it out to dinner and got complimented on it.

Date of experience: July 12, 2017
Arkansas
2 reviews
7 helpful votes
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Same problem. Swimsuits were 3 sizes smaller than advertised. They kept putting me off for a return and never did offer return information even after I filled out required ticket and sent pictures. This is a scam. It took 3 weeks to arrive. I'm out $53.00. They keep offering a small refund if I keep the merchandise.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 11, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

New York
1 review
5 helpful votes
Follow Deborah C.
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First of all the size charts for the bathing suits are not even close. I ordered an XL, then an XXL and neither of them fit. I'm trying to return them but the process is so complicated and unreliable. You can reach anyone in person. I called the number and got a voicemail. My last order that I want to return is not even listed on my order status, so I cant even make a ticket for it. I want my money back!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 11, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Pennsylvania
1 review
0 helpful votes
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So happy I bought this top from Rotita! Its one of my favorite shirts. It's very versatile it goes well with jeans, leggings, and a skirt. It fits beautiful. It is true to size. Its very sexy and comfortable. I have a tattoo on my upper arm and I love the sleeves on this top to show it off. I probably will buy it in another color too.

Date of experience: July 11, 2017
Georgia
1 review
0 helpful votes
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Stylish but modest
July 11, 2017

Great shirt for the price. I was skeptical at first but decided to give them a try and I was really impressed. I went up a size... I'm usually a medium but went up to a large since the reviews I read suggested going up in size. It fits just right. Here are a few pictures of different angles of what the shirt looks like on.
I love the length... it offers coverage for curvy women like myself.

Date of experience: July 11, 2017
New Jersey
1 review
0 helpful votes
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Just What I Want
July 11, 2017

Looks and feels fabulous! It's just the right kind of jacket for me in north of Sweden early September. For your kind remind, if you have broad shoulders and quite large arms, buy a larger size. My mom said that the price is so cheap. She couldn't believe that the quality is much better than she expected. Hahaha, overall, it's a good purchase.

Date of experience: July 11, 2017
Florida
1 review
0 helpful votes
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Essential Sweater
July 11, 2017

"Very warm sweater! I bought it for my mum's birthday and she really really really loves it! It is very well made and the design is absolutely autumn essential. It runs a little small but the design is the thing I love. Also I love the way this feels on body it's so smooth and soft. Overall considering the price it is a good product. I think I will buy some other items from this site again.
"

Date of experience: July 11, 2017
Illinois
1 review
0 helpful votes
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Elegant and Sexy
July 11, 2017

This dress is not only beautiful, but elegant and sexy. You guys should produce more items for bigger American women. I have been considering about so many items other websites but however the size are too small.

Date of experience: July 11, 2017
Texas
1 review
5 helpful votes
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I placed an order for 2 suits. The suits arrived and were not true to size as advertised. In with the suits was the invoice for how much the suits cost the company. I was charged $60 and they paid $13 for both suits. I inquired about returning the suits which took several attempts and going back and forth to get them to send me the return info. I mailed the suits back with the return info provided and paid for tracking with signature required. They refused the suits. I have still not received the suits back nor a credit. If "0" was a rating that is what I would rate

Date of experience: July 10, 2017
California
2 reviews
7 helpful votes
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Bad Customer Sevice
July 10, 2017

When you try and return a product for exchange they will not let you reach anyone because they require that we make 'a ticket' first and it keeps asking for a transaction #. Sounds simple but they have conveniently left out that number so all that keeps happening is that we are going around in circles without being able to complete the required steps. That ticket is the only way to contact them but since it don't work nothing happens.

Date of experience: July 10, 2017
Earlene L.
California
1 review
6 helpful votes
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Company SUCKS
July 10, 2017

Ordered...item doesn't fit according to their charts. Been trying to return .. asked for address. ..they don't respond immediately so you can get a CREDIT. . So you're stuck w product.

WARNING: DO NOT ORDER FROM THIS SITE! !

Date of experience: July 10, 2017
Florida
1 review
5 helpful votes
Follow Jessica C.
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I ordered some cute swimwear. However, it did not fit properly and I have been trying to return them, and THAT PROCESS IS BEYOND STUPID! I have tried to put in a ticket, and the order number I have in my email doesn't work for the return ticket. You cannot reach anyone directly without a "ticket", but I cannot create one because of my "invalid" order #. SO I tried tracking the shipment to see what the order number came up as in case it somehow changed. Funny thing! It's the same order # stated in the email. SO does ANYONE have any suggestions. They have made it impossible to return this order, or even contact a representative in order to assist me. I shouldn't have to eat $50+ dollars.

Date of experience: July 10, 2017
Rotita R. Rotita Rep
over a year old

Hi Jessica,
Sorry for all this trouble. Your order number is correct and we have been processing the return for you now.
I have sent a message to you, please have a check and reply.