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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Kimberly C.
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I am absolutely in love with this swim suit! I ordered the black and white thick strips and the fushia and grey, both fit perfectly. I am in a B size cup and a size 5 around the waist, I am normally between a small and a medium, Reading previous reviews I ordered a medium and it fits perfectly. The top has sewn in cups and the bottom has a tie string to wear you can adjust the bottom to help with your liking. I don't feel the bottom shows to much for me, it covers enough to make me comfortable. I feel like it is heavy duty material that will last while swimming so the bottom doesn't fall down or the top ride up.

Date of experience: July 17, 2017
Washington
1 review
0 helpful votes
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Impressive overall
July 17, 2017

I recommend this website! The item seems well made and the colors (pink & blue are vibrant but not too neon). I listened to other reviews and ordered XL which is a little big on me, but I'm going to the beach tomorrow and don't have time to exchange. It will work, but the large would have fit better. I am 5'7" 166lbs. I like that the bottom ties can be tightened, and I was able to tighten the straps beyond a seam.

Date of experience: July 17, 2017
Nebraska
1 review
10 helpful votes
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Sizes and returns
July 16, 2017

Sizes are off... runs very small. Good luck returning! Can not get the ticket site to work so after many tries I took clothes to Goodwill. Never again

Date of experience: July 16, 2017
Texas
1 review
5 helpful votes
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I have tried numerous emails to this company to return my order. No success. Throw your money down the drain - it's more satisfying!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 15, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Massachusetts
1 review
0 helpful votes
Follow Taleb M.
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It fits perfect!
July 15, 2017

I really love this suite! The only reason I didn't give 5 stars is because the top is a little to big but I wouldn't want it smaller because the bottom of the top piece that keeps it down is little tight. The bottoms fit perfect so I'd be scared to get a smaller size and the bottom not fit. All in all tho it still fits and u just love how it covers what I want coveted but is still a 2 piece! Love love it!

Date of experience: July 14, 2017
South Carolina
1 review
0 helpful votes
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Great Purchase!
July 15, 2017

This is a cute suit represented exactly as it is. I am 5'3" and wear between 4 and 7 in pants (depending on the brand and how bloated my body feels like being. Lol) and a B cup bra, if that helps with sizing any. I have not gone swimming in it yet but it feels like, unlike some suits, this one is actually made to swim in as well. And yes, it is a tank made of bathing suit material sewn on top of a bikini top. I only wish the blue was offered in the wider stripes like the black.

Date of experience: July 14, 2017
Kentucky
1 review
0 helpful votes
Follow Liu J.
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I've got an apple body type with a smaller bust. I wear size 14 and the XL suite fits perfectly. This suit is wonderful. The straps also are adjustable in length if you need it. The bottom was fine for me. If you have a full bottom then the bikini bottom might not cover as much across the back as you'd like. The top perfectly hid the thick middle I have from both my body type plus baby weight.The suite itself doesn't feel cheap at all. I'm very happy with it!

Date of experience: July 14, 2017
Indiana
1 review
0 helpful votes
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Great Suit!
July 15, 2017

I was nervous about buying a suit without trying it on. But i read precious reviews & it helped me with my order. I loveeee this suit! After having my daughter it hides my baby belly & i love that. But the top & the opening on the side still make me feel confident.

Date of experience: July 14, 2017
Connecticut
2 reviews
4 helpful votes
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Rotita is awful!
July 15, 2017

Cannot return no matter how many ticket requests I make. I live on social security and cannot afford to throw this money away. Reading other reviews to find out money is not returned. Keep away from this site. Rip off! Quality is lousey!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2017
Rotita R. Rotita Rep
over a year old

Dear Customer,
Have you submit a ticket? We will reply your ticket in one working day; if you have submit ticket, pls send me the ticket number, and i will check and solve the problem for u

Florida
1 review
5 helpful votes
Follow Tatiana C.
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As above:
T*******133
Impossible to get anyone to help. Been waiting for several days. Customer service does not respond. I will give up

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 14, 2017
Rotita R. Rotita Rep
over a year old

Dear Customer,
I have checked the ticket for u, the reason is that you have closed the ticket by yourself, so our customer service can not receive any information from you, you can open a new ticket to connect our customer. By the way, your order is unpaid and you need to pay for the order through paypal account.
Thanks

GB
1 review
0 helpful votes
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Great experience
July 15, 2017

I was worried when I saw lots of bad reviews that I had made a mistake by ordering from Rotita. Turns out I had a great experience. Parcel progress was easily tracked via Royal Mail. Arrived a week before the 'latest' date. Pleased with the quality which is better than expected considering the tiny price. One thing I would advise though - if you're quite full in the hips go up a size in swimwear. I got away with my usual UK size but the bottoms were on the neat side.

Date of experience: July 14, 2017
Kansas
1 review
0 helpful votes
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I'm so glad I did
July 14, 2017

I was very skeptical about ordering a bathing suit without trying it on, but I'm so glad I did. After reading reviews, I agree, definitely order a size up. I'm always a medium top, I ordered a large, and its snug. But so cute, I love it, and it wears well in the pool. Definitely would order again. I am so in love with this! It fits so well and I feel so comfortable in it! I've been begging my fiancé to go swimming ever since it came in the mail!

Date of experience: July 13, 2017
California
1 review
0 helpful votes
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Amazing fit
July 14, 2017

Excellent tankini. For my normal XL i ordered XXL, just in case... It fits perfect. The top has lighly padded bra. Bottom can be adjusted by using side ties. This swim suit is comfy smooth material and good quality. I felt like i looked 10 pounds lighter in 10 seconds after putting it on. It covers all the areas i always wanted to hide after giving birth.

Date of experience: July 13, 2017
Washington
1 review
0 helpful votes
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Super cute and fun!
July 14, 2017

This bathing suit fit true to size. It is a good quality suit. I've washed and worn and with no problems. I was actually surprised with the removable pads- they are thick and good quality... I accidentally washed them in the suit and they retained their shape and did get weird wrinkles like some suit pads. This suit is very cute on! I am happy with the fit and the quality for the price.

Date of experience: July 13, 2017
New Jersey
1 review
0 helpful votes
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Highly recommended
July 14, 2017

This outfit is so AWESOME! It is perfect! The sizing is right on target! The material is so silky! The colors are vibrant. The leggings are extra long, the tunic is extra long! AWESOME! Finally an outfit that I comes long enough! I really feel classy in this outfit. Haven't got to wear it out because I just got it, but I can't wait! Five stars from me!

Date of experience: July 13, 2017
California
1 review
1 helpful vote
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Ordered a swim suit according to their size chart and it is 2 sizes too small. I've spent 2 hours trying to follow the instructions to exchange and have given up. I have to request a refund through pay pal

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 13, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Virginia
1 review
8 helpful votes
Follow Denise R.
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Wow, I will never order from them again. I am still waiting for a ticket return. They asked for a order # and I keyed exactly what it said on the paper and it came back as wrong number#. So frustrated. I have not but I am going to put something on FB to let people know not to order from them!

Date of experience: July 13, 2017
GB
3 reviews
7 helpful votes
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Rubbish quality, sizing totally wrong despite their 'size chart' trying to return is a nightmare - am getting nowhere with it so I have lost a lot of money (to me). Jewelry is quite nice - only thing in their favour

Date of experience: July 13, 2017
Florida
1 review
3 helpful votes
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Pésimos la truza de dos piezas que compre le doy 1 porque no hay otra calificación pedi una talla L y parece una SX la parte de abajo solo paso de las todillas, pesima la calidad los chinos estan acabando con el mundo yo compre por Liligal.com pensando que era reconocida pero vino de china, perdí 33.00 dolares pero no compro más con ellos.Son unos estafadores.

Date of experience: July 13, 2017
Germany
1 review
0 helpful votes
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This wears as it looks. I was expecting cheap material and not as the picture but its not. Material is fabulous and it wears very well and I based it on their size chart and I purchased a XL. It is free style but the size is a true extra large. I was concerned because of other reviews I've read about their sizes. I will be ordering from them again and it only took 10 days and I received it. :)

Date of experience: July 13, 2017