Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wanted to share that I had an awesome experience with Rotita. Quality of products is awesome and I would definitely buy here again. I'm very happy with shipping. I paid for expedited shipping and I got my products faster than the stores here in the U.S. I placed my order on a Sunday and by Thursday I had all of my dresses at my door step. What I recommend everyone doing before ordering is ask if your item is in stock that will make your purchase go faster and better.
I had some questions regarding an order I placed. The staffs are so polite to give me the information. I appreciate the help, and a fast response.
Rotita is a high-quality online fashion store.The color and quality far exceeded my expectations. I would like to recommend this site to my family and friends.
Quality is lousy! Cannot return no matter how many ticket requests I make. Stay away and do not order from this company.
Your contact us does NOT work... get lots of error msges... unable to get thru with complaint! Wrong ordered recvd... item *******... never ordered! Sent 3 msges to rotita.com. Got msge not accepted! Vey disatisfied with ROTITA system! Respond immediately and send correct item as ordered...
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
It came exactly as I ordered it. It's beautiful and really detailed. I used the size chart and it is the perfect fit. It is very good quality and super affordable.
I am extremely surprised of all the negative comments. This website is just stunning! They have wonderful dresses, I love them so much
They have amazing clothes for even better prices! Great deals to good services. Unlike other online shops, Rotita will deliver what you order exactly.
This is the fastest and cheapest online fashion store. My package came in a week, well packaged, with the exact articles and are of good quality at low cost.
They have good sales online and in store and during one shopping trip I can usually find 2-3 things I absolutely love and have to have so that works for me.
Will be a regular customer since they were very professional and helped a lot with the experience! Others will charge you more for the same quality of clothes.
Rotita is I cool website! It has tons of cute clothes at an affordable price! Shipping is free which is always good! And they are very easy to work with if you have a problem with an item. I had a great time shopping on rotita.
Purchased $112 of product. Did not fit. Returned and I paid for it. Have not received my refund. It has been two months.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
This company sucks. Takes forever to get the stuff. If there's a problem forget getting your money back ar exchange it. They won't send you a label to return. They keep you in circles. They're asking for pictures to send them and website keeps coming up saying invalid website. Very frustrating and maddening. Looks like I'm out $100.00
I've purchased from them about three times but all three times I've been very satisfied with my purchases. They're clothes are cute and affordable. I look forward to shopping more at Rotita. Everything on the website is super cute and cheap! I recommend it to everyone.
I've ordered from Rotita many times as I absolutely love the fact that they have the latest trends at such an affordable price. Their customer service is also amazing. I used the live chat as I had a problem with tracking my parcel and got help instantly, instead of having to send an email and waiting days for a reply. The lady who helped me was efficient, and helpful.
This website is convent with fashionable good stuff which can help you a lot. Good quality and service, also different discounts can really make costumers satisfied. Definitely 5 stars! Reasonable prices for the quality of clothing and great customer service (online chat).
Thank you so much! It came in less than a fortnight and I was surprised with what I received. It went way over my expectations. All the reviews I said in Rotita said the materials made were very cheap, but the clothes I had received did not seem to be very "cheap". The clothes fit my size, exactly. The shipping was fast, too. Thank you so much, once again!
Rotita is my favorite place to online shop! They have the best prices and such cute products! Plus they always have sales going on that make it that much better! The staff gets back to you quickly and is very friendly. I will definitely keep shopping here!
I ordered a shirt about a week ago and its already here and it is so pretty I was a little hesitant to order because I read so many reviews that said the shipping took forever and that some things never came to them I can say that I'll defiantly be ordering again!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
Loading...


Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards