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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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I wanted to share that I had an awesome experience with Rotita. Quality of products is awesome and I would definitely buy here again. I'm very happy with shipping. I paid for expedited shipping and I got my products faster than the stores here in the U.S. I placed my order on a Sunday and by Thursday I had all of my dresses at my door step. What I recommend everyone doing before ordering is ask if your item is in stock that will make your purchase go faster and better.

Date of experience: July 19, 2017
Texas
1 review
0 helpful votes
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Fast Respond
July 19, 2017

I had some questions regarding an order I placed. The staffs are so polite to give me the information. I appreciate the help, and a fast response.

Date of experience: July 19, 2017
New York
1 review
0 helpful votes
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Will Recommend
July 19, 2017

Rotita is a high-quality online fashion store.The color and quality far exceeded my expectations. I would like to recommend this site to my family and friends.

Date of experience: July 19, 2017
Texas
1 review
3 helpful votes
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Quality is lousy! Cannot return no matter how many ticket requests I make. Stay away and do not order from this company.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 18, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Canada
1 review
3 helpful votes
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Wrong order recvd
July 18, 2017

Your contact us does NOT work... get lots of error msges... unable to get thru with complaint! Wrong ordered recvd... item *******... never ordered! Sent 3 msges to rotita.com. Got msge not accepted! Vey disatisfied with ROTITA system! Respond immediately and send correct item as ordered...

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 18, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Ohio
1 review
0 helpful votes
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Perfect fit for me
July 18, 2017

It came exactly as I ordered it. It's beautiful and really detailed. I used the size chart and it is the perfect fit. It is very good quality and super affordable.

Date of experience: July 18, 2017
Michigan
1 review
0 helpful votes
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Perfect Experience
July 18, 2017

I am extremely surprised of all the negative comments. This website is just stunning! They have wonderful dresses, I love them so much

Date of experience: July 18, 2017
Texas
1 review
0 helpful votes
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They have amazing clothes for even better prices! Great deals to good services. Unlike other online shops, Rotita will deliver what you order exactly.

Date of experience: July 18, 2017
California
1 review
0 helpful votes
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Prompt delivery
July 18, 2017

This is the fastest and cheapest online fashion store. My package came in a week, well packaged, with the exact articles and are of good quality at low cost.

Date of experience: July 18, 2017
Florida
1 review
0 helpful votes
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Happy Shopping
July 18, 2017

They have good sales online and in store and during one shopping trip I can usually find 2-3 things I absolutely love and have to have so that works for me.

Date of experience: July 18, 2017
Virginia
1 review
0 helpful votes
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Will be a regular customer since they were very professional and helped a lot with the experience! Others will charge you more for the same quality of clothes.

Date of experience: July 18, 2017
Georgia
1 review
0 helpful votes
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Rotita experience
July 18, 2017

Rotita is I cool website! It has tons of cute clothes at an affordable price! Shipping is free which is always good! And they are very easy to work with if you have a problem with an item. I had a great time shopping on rotita.

Date of experience: July 18, 2017
New York
1 review
2 helpful votes
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Purchased $112 of product. Did not fit. Returned and I paid for it. Have not received my refund. It has been two months.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 17, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Massachusetts
2 reviews
8 helpful votes
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Rip off
July 17, 2017

This company sucks. Takes forever to get the stuff. If there's a problem forget getting your money back ar exchange it. They won't send you a label to return. They keep you in circles. They're asking for pictures to send them and website keeps coming up saying invalid website. Very frustrating and maddening. Looks like I'm out $100.00

Date of experience: July 17, 2017
New Jersey
1 review
0 helpful votes
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I've purchased from them about three times but all three times I've been very satisfied with my purchases. They're clothes are cute and affordable. I look forward to shopping more at Rotita. Everything on the website is super cute and cheap! I recommend it to everyone.

Date of experience: July 17, 2017
Colorado
1 review
0 helpful votes
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I've ordered from Rotita many times as I absolutely love the fact that they have the latest trends at such an affordable price. Their customer service is also amazing. I used the live chat as I had a problem with tracking my parcel and got help instantly, instead of having to send an email and waiting days for a reply. The lady who helped me was efficient, and helpful.

Date of experience: July 17, 2017
Oregon
1 review
0 helpful votes
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This website is convent with fashionable good stuff which can help you a lot. Good quality and service, also different discounts can really make costumers satisfied. Definitely 5 stars! Reasonable prices for the quality of clothing and great customer service (online chat).

Date of experience: July 17, 2017
Texas
1 review
0 helpful votes
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Thank you so much! It came in less than a fortnight and I was surprised with what I received. It went way over my expectations. All the reviews I said in Rotita said the materials made were very cheap, but the clothes I had received did not seem to be very "cheap". The clothes fit my size, exactly. The shipping was fast, too. Thank you so much, once again!

Date of experience: July 17, 2017
Illinois
1 review
0 helpful votes
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I love Rotita!
July 17, 2017

Rotita is my favorite place to online shop! They have the best prices and such cute products! Plus they always have sales going on that make it that much better! The staff gets back to you quickly and is very friendly. I will definitely keep shopping here!

Date of experience: July 17, 2017
New York
1 review
0 helpful votes
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Very surprised
July 17, 2017

I ordered a shirt about a week ago and its already here and it is so pretty I was a little hesitant to order because I read so many reviews that said the shipping took forever and that some things never came to them I can say that I'll defiantly be ordering again!

Date of experience: July 17, 2017