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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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I love this store, everything is so fashionable and i love the prices. I will share this store with everyone and be shopping here more often. The shipping is a bit slow but i willing wait for the wonderful stuff i can have.The customer service is quick and helpful.
Ok so I heard that their clothes run small according to Liligal so I ordered up 3 sizes and what did I get something that was about 10 sizes to small! I gave them 2 stars instead of just one because they did allow me to return the clothes minus the postage they paid to mail it to me and minus the postage I had to pay to mail it back. They continue to send me coupons but I don't think I'll ever fit into Barbie's wardrobe!
I'd give zero stars if I can! No response to me. Bulls**t company. At least it's only 1 item and I'll throw it away! Should have googled the reviews first
Never buy from Rotita. Your product will be sent from China, will not fit as advertised, and is likely to be mislabeled for customs, so it will take 2 months to arrive. While you wait, you won't be able to tell anything about where the item is from the shipping info they give you. When it looks nothing like what you thought you ordered and you ask for a return/refund, you'll spend at least half the cost of the item to ship it back.
Processing orders takes patience to wait for but they're quick to ship once that part is done. I've always received my package earlier than estimated arrival time which is awesome and received all items purchased, never missing any items. Merchandise is cute and good quality. I like that they have an app which is easier for browsing and or shopping on the go.
I ordered a bathing suit from Rotita.com. It did not fit and the quality was poor. There was no return address on the package (except somewhere in China) and no info. On returns on their website. Finally, I called them and got an address for the return. My package came back as the address was non-existent! Their customer service is awful and I am stuck with a bathing suit I don't want plus the cost of shipping to return the item.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Unable to get a response to return a bathing suit. Despite that it took over a month to receive. Unable to get signed into web site. Keep getting error messages. I should have read reviews before ordering. Never again. Even if I get a return ticket I hold out no hope of a refund based upon comments.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
They make it impossible to return an item. There site will bring you in circles over and over. I even called the overseas # and there is no answer. Pass the word to everyone. Lets put these crooks out of business. They Suck
Ordered swimsuit and top is too small. Tried about 10 times to submit a ticket but keeps telling me the order number is wrong and it is NOT! Even copied and pasted order number. So now I'm stuck with an item I can't use. I will report this to BBB.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I absolutely love this website. Always order from it, the prices are fair, it may take some time on the delivery, although some orders might come faster, but overall I love it. I am very satisfied with this website, would definitely recommend it.
Since ordering from Rotita, I have received my merchandise in a timely fashion and have been pleased with the fit and quality of the material. I have also used the Chat line and have received excellent customer service. I learned, it is best to place orders as soon as possible to have your merchandise for special occasions. It works for me!
I have placed a total of 3 different orders with them and have never had a problem. The items are as described and returns is quick and easy if you select shipping insurance when placing your order. You get points for placing reviews and you can use them to buy items.
Rotita is my favourite website for clothes from the whole world! Friendly customer service, very quick, they accept your products as return if something is not as you expected, you get your money back in a few days. The products became more and more quality, of course not too expensive materials - but well selected from all what can come from China. I love this website!
One time my package was lost and I contacted Rotita customer service, the chat is readily available and they provided me a refund for my lost. Clothes and fit size are always what's described on the website. I keep coming back for more, the clothing is cheap, cute, and fine quality.
There's something for everyone on the Rotita site. I've shopped with them for two years and I'm always delighted with my items when they arrive. They also have excellent customer service and will let you know immediately if there's an issue with your order. I recommend them most highly!
Ordered a swinsuit which was not true to size. I attempted to send the swimsuit back to address given and jumped through the million hoops... RMA number etc.
Well guess what was back in my mailbox today? Yes... the swimsuit... and the return label says... "Return to sender... unclaimed... unable to forward" then another "return to sender".
Pay the extra 10 bucks and go to the department store, then... if you need to return it, you can and not throw your money away.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
They will run you in circles to get to return and get your money back. I got an address to send items back as I was told and the box came back undeliverable. I am out 100.00 too.
I have been trying to return a swim suit for 2 weeks now submitted a ticket and no one has called me to give me a RMA# That's one way to make money no one can return anything
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I love this site. Rotita has a wide variety of products. I have ordered various products from them and they have all been fantastic, especially the swimsuits. Rotita also has excellent customer service. If you have problems with your orders they are always willing to resolve any issues that may arise.the reply is very quickly. I love the products as well the service!
Rotiat is a great online store to get cute clothes at cheap prices.The shipping was fast and the clothes are exactly as described. I will definitely continue shopping with them, because they are so generous with their discounts and coupons, as well as points that can give you up to a 20% discount before shipping costs. When asking their customer support a question, they always get back to you rather quickly. I will definitely continue shopping at Rotita!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards