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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Michigan
1 review
9 helpful votes
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A rip off company,
July 27, 2017

Make ticket for return & 1 big run around. Got ticket wrong item. Contacted 2 wks ago no reply. 2 days before my 30 days, I got a reply. I could not get a ticket for over a week. Then the wrong 1 so they could delay until my time was up. This SO CALLED COMPANY IS NOTHING BUT A RIP OFF. CONTACTING BETTER BUSINESS BUREAU. THEY NEED TO BE BLOCKED FROM SELLING IN THE U.S. CHEAP MADE WITH NO RETURNS. WHAT A SUCK COMPANY. IF I COULD I WOULD GIVE IT NO STARS PERIOD. I'M WARNING THE PUBLIC ON THIS COMPANY ON FACEBOOK. DON'T BE STUPID AND MAKE THE MISTAKE I DID

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 27, 2017
Massachusetts
6 reviews
5 helpful votes
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The advertising was off on sizing and then when I asked to return them it was like trying to return to a sketch place in the slums of China. Waste of $100

Date of experience: July 26, 2017
Tennessee
3 reviews
5 helpful votes
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You are such a ripoff, you got your package back but you stated you did not.and you kept my money. I want my 37.00$

Date of experience: July 26, 2017
Colorado
2 reviews
4 helpful votes
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These clothes are not made in the U.S. and they have to come from overseas then go through customs. All in all it took about 3 weeks but what I did order was nice

Date of experience: July 26, 2017
Utah
1 review
7 helpful votes
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SCAM SITE
July 26, 2017

Sizes won't fit a child. Over pay on shipping. Can't reach customer service. NO RETURNS. SCAM. SCAM. MANY OF THESE DOTES ARE SAME PEOPLE WITH DIFF COTP NAMESEeic Dress. Lilith Dress BEWre

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 26, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

California
1 review
3 helpful votes
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Ordered a swimsuit, two tops and a dress. The dress arrived damaged. The swimsuit and two tops are barely held together with thread. The thinness of the swim suit was just awful. Tried to put in a claim. Received a confirmation with a claim ticket number but they never followed up. Made several attempts to contact them. Everything arrives directly from China. My guess is that their guaranteed satisfaction is a complete scam as there is really no way to send it back to China.

Challenging the purchase on my credit card. The company can come pick up their junk from me personally. Product is a piece of junk and not as described! Get much better deals at a department store with better quality.

Date of experience: July 25, 2017
Florida
2 reviews
3 helpful votes
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I purchased a dress from liligal. I ordered a size up and the dress fit perfect. The dress was made really well and the material was of good quality. Wore the dress to my Family Reunion banquet and received many compmiments.

Date of experience: July 25, 2017
Iowa
1 review
5 helpful votes
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Its a HUGE rip off!
July 25, 2017

The swimsuit was poorly made and 2 sizes to small. I made several attempts to submit a ticket then tried to call several times
I couldn't submit the ticket BC it kept saying,"wrong order number."
I never could get anyone to answer the phone, so I guess I'm screwed here! Thank God I only ordered 1 swimsuit!
BEWARE OF THIS SITE!
I wouldn't give them a rating of 1 but its the only way I could submit! 0 is what I think they deserve!

Date of experience: July 25, 2017
Florida
2 reviews
4 helpful votes
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Their sizes are all off-everything is exceptionally small. Try and return and you get no where. Lots of emails sent. They either do not answer or send you an email that tells you nothing. No way to return-address label is Chinese!

Date of experience: July 25, 2017
Colorado
1 review
0 helpful votes
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I have placed 6 orders and getting ready to place the 7th order. I just cant get enough of this company and the deals. The jewelry is awesome and so affordable that I just cant quit ordering. Everything I ordered is beautiful and everyone wants the pieces that I have decided to order for family and friends too. I also get discounts and earn points that help to bring the total of your order down so you can order even more.

Date of experience: July 25, 2017
Colorado
1 review
0 helpful votes
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Love this blouse extremely sexy. Ended buying three as if this writing... a birthday gift for my sister who admired mine.

Date of experience: July 25, 2017
Pennsylvania
1 review
0 helpful votes
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Great Clubwear
July 25, 2017

According to other customers, the size of this item is a bit smaller than usual. Thus, even though I'm usually size S, I ordered M, and it fits perfectly. The fabric is very soft, but is thinner than I'd prefer. Overall, it's a great product, and I'd recommend it to anyone.

Date of experience: July 25, 2017
Kentucky
1 review
0 helpful votes
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It's a good outfit for the price. The reason why I am giving it 3 stars is because the material is kind of cheap. If you bend over it will become see thru. I ended up returning it because it did not fit me right. I am 5'6" and weigh 160. My measurements are 36" 30" 38" the bottoms were a little looser then I wanted them to be and the top was too small

Date of experience: July 25, 2017
California
5 reviews
6 helpful votes
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Worst service ever
July 25, 2017

Worst service ever, their customer service is beyond a joke! The website says easy return, that's a joke too! All they do is send you email after email after email expecting a response. When you respond to each time they just ask you the same question over in the the next email. No phone number to call. I returned per their stupid mode of return that they work with which is a joke and mailed my package back to the address that they sent in one of their several emails to have it " RETURNED TO SENDER" whenthey received my package. Not only am I out $27 for the bathing suit but I'm also out eight dollars for shipping when I set it to them and they returned it to me! Of course they won't give me my money back now. The clothes fit $20 I guess because their bra cups in their bathing suits are absolutely a joke. It wouldn't even fit my eight-year-old niece! BUYER BE WARE. Do not order from this crappy company

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2017
Rotita R. Rotita Rep
over a year old

Dear Customer
I have applied the refund for u, pls wait about 1-3 working days to get it

Nevada
1 review
0 helpful votes
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Love the dress
July 24, 2017

It was just to small for me. I am a 20/22 and normally a XXL will fit. This dress just runs really small. All of my cloths that are not a numbered size are XXL and they are plenty big. BUT the dress is beautiful and I love it in the other colors that it comes in as well.

Date of experience: July 24, 2017
Texas
1 review
0 helpful votes
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Absolutely astounding value for such a reasonable price. The workmanship was far superior to what I expected. It is a high quality dress with skilled decorative embellishments on the front and back. There was no zipper, but the stretch fabric made it easy to put on and take off. I will wear this dress again to a New Year's Eve party or other Roaring 20's theme event. It was such fun to wear, and I received many compliments. Thanks for having such an incredible product.

Date of experience: July 24, 2017
Washington
1 review
0 helpful votes
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Great for the price
July 24, 2017

I'm 5'9"" about 170 with a little stomach. I got an XL and it fit perfectly. Do expect thin material, it is basically a Halloween type costume. Expect that type of fabric quality. I thought it was well worth $29.99.

Date of experience: July 24, 2017
Florida
1 review
0 helpful votes
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5 stars for being inexpensive! Sure the fabric is a little thinner than you'd get with a $80 department store swimsuit. I don't have high expectations for this holding up to multiple washings and wearings but is sure to last a short summer season. Don't be afraid of fit. I was scared and ordered a size larger than I would normally. This is a 3xl size 12-14. I might have been better off with a 2 X but I'm happy to keep and love this suit anyway

Date of experience: July 24, 2017
Tennessee
2 reviews
1 helpful vote
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I agree with the other disappointed customers. The actual product is NOTHING like the picture. The sizing it totally off(runs very small), and lets not get started on the quality of the material! CHEAP, CHEAP, CHEAP. The package that it arrived in looked like a bag you get from the neighborhood convenience store. No other invoice included. I was just so excited by the pictures and the price, I did read the FINE PRINT. Wish I would have pulled up reviews before I got suckered in. This 5 STAR review... I feel are fake. Buyers PLEASE beware.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Massachusetts
1 review
7 helpful votes
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Big time crooks
July 22, 2017

Rotita Liligal, Shein, Fasion Mia, an many other sites advertise the same clothes for the same ridiculously low prices. There is no such thing as a free lunch. You cant possibly get the beautiful dresses they picture for only 30 bucks. The sites look legit but beware. If it looks like a Chinese company, stay away from it. If the models look Chinese (even when they chop off their faces) or the descriptions are not quite written grammatically correct, know you are are about to be swindled. Also important if every review on their site is a 5-star, you know they are fake reviews, or are being compensated somehow to write good reviews.

Date of experience: July 22, 2017