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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
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Shipping
Returns
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Customer Service
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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I have never seen a garment so poorly constructed, and the size did not match the website description at all. I asked for a refund. The company offered me 50% (and I can keep the merchandise) if I didn't want to return it. I said no. The return address is in China. NOWHERE does it say that on the website. I'm still "negotiating" with them.
MY MISTAKE: I misread the return address. It is in the US. In response to my second message, The company offered me an 80% refund if I wanted to keep the items.
Terrible I just tried to order something and they kicked me out of page after I put my bank dtetails in if they steal from me without any item being delivered I will go to Trading standards straight away
After nearly three weeks, our order has not left China!
We ordered a couple of cute things some 19 days ago. Tracking tells me it has only today left the company, and is still in the original city!
They have a size chart that we have yet to "validate"...
They barrage us with SPAM, but no product is forthcoming.
Only order from them if you have lots and lots of time and patience
DO NOT USE Rotita. Waste of your money and time. 3 items ordered in FEBRUARY Arrived quite quickly, but were terrible cheap material and not true to size - much too small. Then comes the fight for a refund! Refusal to send return address - just try to get you to accept a partial refund that NEVER gets actioned. Raised tickets are hard to re-find or disappear. Here are their replies to me:
Your ticket(ID: T*******759) has been updated.
The latest reply is as follows
Adminstrator At: 02/11/2017 10:16:57 AM
Hello, Customers shall pay for return shipping fee back, and you could go to local post office and ask about shipping fee back to China. I am sure its not cheap. So could u please consider keeping the item and have a partial refund?
The latest reply is as follows
Adminstrator At: 02/14/2017 10:30:39 AM
Hello, Sorry for the trouble but it is shipped from China. We will give you 20% refund if you keeep it, is that OK?
The latest reply is as follows
Adminstrator At: 02/15/2017 10:59:46 AM
Hello, Do you read our return policy before you buy? If you want to return your package, we are sorry the refund is about 60% of full payment you paid. The rest money is for shipping fee we sent items and return shipping fee is paid by you. Do you agree with it? It costs much money and takes a long time to do that. If you insist, we will give you the address
SIX MONTHS later - still no return address or Refund...
UPDATE 21/08/17 - due to me posting this review Rotita have now refunded all my money. Their last request was that I take down the negative review. Need I say more?!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Small sizes I wear a 12 and an xl did not fit in swimsuit. They do not honor return and your best bet is to have a credit card dispute it is the only way to get your hard earned money back.
*******@yahoo.com I sent back 2 tops several weeks ago. Where is my money?
I have never had this much trouble getting a refund. If you want a good review which you obviously do not want. I suggest you at least answer my email
Dear Customer,
Thanks for your feedback, and i have checked your order for u, first, we don't have email, so we can not receive any email from you or reply your email. By the way, i have checked you have opened a ticket on our site, our customer service has send you the return address, after return, you didn't tell us the tracking number in the ticket and close the ticket, so we don't know you have returned the order, pls understanding
Don't worry about it, i have applied the full refund for u, you will get it in 1-3 working days
Thanks
I just received my 3 swimsuits which took over 3 weeks to get here. None of them fit and I am trying to go through the steps to return the items and have gotten NO RESPONSE. This is scandalous. There is a 30 day return policy and I am afraid that I will not get what I need in order to return the merchandise. I will NEVER order from this company again.
It took over 3 weeks for my order to arrive. The fabric was thin and cheaply sewn together. I
Followed the first step for return, which was to email the reason for return and wait for reply. When I didn't get a reply in 5 days, I completed another request indicating that this was my second attempt. The reply thanked me for my order. I write another request but never got a reply. By that time, over 2 weeks had passed. (The company gives you 30 days to return.) The post office advised me to forget it because they couldn't guarantee it would arrive on time unless I paid extra. General airmail to China starts around $15.
I ordered three suits I wanted to return two of them and was given a ticket to return I mailed the first one with info I was given from company only to have the packaged returned back to me unpicked up! I want my money back this company is very hard to deal with I have two suits I can't use and can't seam to return. This has been going on for months! Don't use this company
Dear Customer
First i apologize to u, and we have solved this problem and i have applied full refund for u about your two orders, you will get the refund in 1-3 working days in your payment account.
Thanks
I have been trying for quite some time to get an address so I can return items. Have been offered 50% refund if I keep the items. I do not want the items. One dress I ordered was not in stock, and I was given store credit, despite repeatedly asking for a refund. Online shopping should NOT be this hard! Do not purchase from this website. It's a slippery slope...
Dear Customer,
For out of stock item, we have emailed you before, we can put it in your store account or refund for u if you respond the email
Now, i have applied the full refund for u about your order, you will get the refund in 1-3 working days.
Thanks
Unlike other reviews, my package arrived in a fairly timely manner, given it was coming from China. My two blouses arrived but the quality is horrible. Spot on one, uneven seams in both, buttons that won't fit into button holes, cheap fabric, etc. etc. One blouse is unwearable, the other looks like it will fall apart after one wearing. Just pissed away over $50, but at least I learned a valuable lesson to never buy online from an unknown source!
IT took forever to get my swimsuit & the darn thing is so small. The bra cup is like 5x smaller than the rest of the suit. I wish i would have read reviews first, gonna use it as a cleaning rag!
Ordered swimsuit, got wrong size! Had to beg for a return address in md. Mailed it off got there on may30 got there on june 2, didnt picked it up till 6/ 21! Mail locker rm & pick up so many at a time! Mail a letter wanting my $$ back, but no answer & no answer with calling(dont answer the phone! This company has other lines too! They need to shut down all these lines! Attorney general needs to help w/ all these people! China or not! RIP OFF COMPANY! STAY AWAY! GOOD LUCK GETTING $$ BACK!
They offered an 80% credit as the swimsuit did not fit. They allowed me to keep the swimsuit so that I didn't have to pay to ship it back. I am satisfied with the solution.
They offered to give me an 80% credit and I keep the swimsuit, but I have not received any further communication. My credit card company has not received a credit from Rotita as of today.
I returned my item on 6/16/2017, I emailed the company several times, the address they told be to return my item, will not except emails, the phone number on the package is no longer in service, next step is to file a claim with the Better Business Bureau, my ph# is *******930.
TERRIBLE PRODUCTS, MADE AND SHIPPED FROM CHINA, POORLY MADE, IMPOSSIBLE TO RETURN PRODUCTS... COMPLETE AND UTTER DISASTER... DO NOT BUY!
After writing my negative rewiew of my expereicne trying to return several items Rotita quickly contacted me and issued a full refund. I appreiate their response and wish that had been the case when I went through their steps for a return. I will not be ordering anything from them again but would like to acknowledge the fact that they did come through and do the right thing after all.
Dear customer,
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I bought two bathing suits and a cover up for a vacation. It took weeks to arrive since it came from China with no return info. One bathing suit fit (and I like it) the other did not and the cover up was too small. So I started a ticket to begin the return process. I've never had more difficulty communicating with a company about anything. I got an email right away that I'd gotten a response about my issue and when I clicked the link to get into their site to view my response I couldn't find anything. It says I don't have an open ticket at all. There is no customer service number to call only a place to start another ticket which does me no good at all. After tryng repeatedly I finally made it to their response which was a question which I answered and now when I got the email that a reply has been given on their end once again I can't find a way to get back to the ticket. This is crazy! How they stay in business I have no idea. I'll never order a thing from them again. Stay away!
Ordered a blouse, didn't like it. Filled out entire return form including resizing the published picture of the blouse to fit their requirements... they require you to include a picture of your purchase! Got down to the submit button, clicked it and nothing happens. Check everything I entered and there was an error message that the order number was not correct. Well... it was correct. I spent 1/2 hour doing this and trying to have a "chat" all wasted effort. THESE PEOPLE SHOULD BE PUT IN JAIL. I AM SURPRISED THEY ACTUALLY SHIPPED SOMETHING. WHERE ARE THE INTERNET POLICE? WHEN THERE IS THIS MUCH EVIDENCE THEY SHOULD BE SHUT DOWN NOW!
Quality rates a zero. Returns rates a zero. Cannot not return items. Your order number is deleted and therefore cannot return items, Items are very poor quality!
I purchased 2 swimsuits both tagged XL, one o. K. The other a small, not only that my bill was more then I purchased. I don't have a clue how much I'm going to be dinged for the cost of return. My suggestion buyer beware not as great as pictured and written. It's Asian sizing not for us Western women.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
I have checked the ticket you submitted, and we didn't send you the China return address, pls check, the address we send to u is USA address and you can return the order directly.
Thanks