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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Very good. The material is very soft and has a nice feel to it. However, the bottoms are a little bit small and the top is a bit big for my small boobs. Sides that I'm very happy.
Excellent! Very fast shipping! Item as described. The jacket is so cool. It already become my daily wear. Love it. Hope there can be more plus size dress for us big guys. Overall it is a nice item.
I have bought a lot of clothes through Rotita In the past couple months and I am very happy about the quality of the clothes. I am very happy with everything I have recieved,. I will definitly order again.
Placed an order many months ago, the item arrived yesterday the item ordered was xxl it came in a bag marked xxl but the garment's tag said M
Wrong size sent, can not get in contact. Do not order from these crooks. Poor quality, under cut sizes. Will try to stop Pal Pay founding them.
Quick service, excellent customer service,. Good refund policy. I ordered a dress from them, changed my mind when it arrived, i returned it got my full money back, no issues
Once you order it has to be made in China and it takes months to receive. Clothing is too small, like the Chinese and returns are impossible. I threw away my money. DO NOT ORDER!
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Bought couple blouses, sizes WAY off. Asked for refund, agreed to an amount less shipping. They claim to have issued refund but nothing and it's been a most 1 month. They won't respond to calls, msgs or emails and thier ticket process is a joke. Caution don't do business with these people, if you have a problem they'll never resolve it!
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered a XL swimsuit, it arrived 3 weeks later. As soon as I saw it, I knew it wouldn't fit... it might have fit a size12 figure at a stretch... looked at the returns/ exchange policy... I read over the terms and conditions, and tried at least six times, every time I put the details in to submit, they disappeared... you get know where with this company. And lose all your money... this is a SCAM do not buy.!
Ordered a blouse going by sizing chart, waited for weeks for it to arrive, then after all that it was so small i couldnt even get into it, also very roughly made, couldnt be bothered to return the item.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Never received the merchandise. After I initially told them they told me to check with the post office, they weren't the ones who sent the package, China did... I paid them, not China. Post office, although package was checked in was lost before delivery and was told if it was not insured there was nothing they could do. Emailed Rotita 3 times to get an insurance claim number, no response whatsoever. Now it is too late to even try to make a claim to the PO and I'm basically SOL almost $100. Contacting BBB and my charge card company.
Dear customer.
We are so sorry to tell you that your delivery is stuck at the customs. We are willing to offer you a full refund to your user account for next purchase or to your original payment account.
Please feel free to submit a ticket to contact us and tell us your decision. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Took over 6 weeks to recieve this poor quality garmet. The material was a cheap thin spandex. The dress was not even close to the picture. Not worth returning. Luckilly I was able to sell at a cosignment shop for $7! I did not want to risk shipping without a refund nor give to my friend for free. The good news is I found a cute top in exchange at the Cosignment shop. Lol!
I thought I could take a risk in ordering a top from this company since they advertised easy returns and refunds. I did receive the merchandise. It was not true to size, and the quality of the fabric and the sewing was very poor. Easy return was not an option. Their website does not allow for this. Do not order from this company!
Omg... absolute cutest, most adorable dress I have ever owned. The material is super light and airy and the cats are kind of that crushed velvet texture. Pictures don't do it justice. Fits perfectly, it has a little stretch to the material, but not too much. The color is gorgeous <3.
I ordered for bathing suits. I went by their sizing chart. All 4 suits did not fit and the material was very poor quality. The return policy is horrible. They give you 30 days but you must first request a return ticket number in order to send product. They never get back to you and you have no idea where to send the product to. The products were shipped from China. I have no way of returning the products. They looked so beautiful on the website, but are cheap and horrible in person. Super disappointed. Horrible customer service. No response from the company. They don't even allow you to sign into their website in order to contact them. Very confusing and frustrating.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I wear somewhere between a Small and a Medium (5'5" 125lbs) and usually err on the side of Medium for online purchases. However, this fit a bit more between a Medium and a Large. Darling pattern and quality product! I'll still enjoy wearing it!
Thought this was a cute dress, at a great price. Checked the website and confirmed the item could be returned. It was way too small-- I'm a size 6; the M wouldn't even zip. So I go to return. I have to put the item back on and take a picture! They responded by offering me 50% back if I don't return it -- to save me the cost of shipping! But they didn't share the cost of shipping, or a return address for me to assess what the best course of action is.
In addition, their ticket system is flawed. You can close the ticket - and lose your reply-- or "go back to ticket list"- and your reply is lost. So I created a second ticket as no matter what I tried, they actually didn't have an option to save the reply once you typed it.
Really cumbersome service, clearly carefully designed to deter returns.
DO NOT BUY FROM LILIGAL
Never this website again. The quailty of the swimsuit is very poor. We wanted to retuen it but the return peocess is very complex. I don't normally write reviews but I did this time hopefully stopping others from using this site
I tried to make a return which Rotita says must be done within 30 days. They say my email doesnt exist and yet i've received 4 emails from Rotita. I wonder if they make it impossible to return by 30 days so i cant return it at all. The BBB should investigate this company
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards