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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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Great casual t-shirt
August 19, 2017

Great casual t-shirt and what I really like is that it isn't that see-through, cheap material that so many shirts seem to be made of these days. I don't want a see-through shirt. I will be ordering more of these t shirts. They are great!

Date of experience: August 19, 2017
Alabama
1 review
0 helpful votes
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I'm glad
August 19, 2017

Its a nice cotton t-shirt with a slightly contoured fit. I have bulges that need covering and this shirt does it well without being clingy or boxy! The length is great; little or no shrinkage. Ideally the sleeves would be a bit longer, but that's not a deal-breaker. The weight is nice for summer. I bought it in navy and there's no see-through. I'm glad I tried this; I plan to order other colors

Date of experience: August 19, 2017
California
1 review
0 helpful votes
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I am very happy
August 19, 2017

Bought this for my Mom. She loves it. She actually commented on how it was her favorite t-shirt and the reason is the fabric. It is so soft and comfy. I am very happy she was so pleased and it looked very nice on her.

Date of experience: August 19, 2017
Iowa
1 review
4 helpful votes
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Horrible
August 18, 2017

I ordered a swimsuit from this site in a 2x. After many weeks it arrived and the suit would have fit a 10 year old! The sizing does not match American sizing by any means. Then when trying to return, find out it's clear In China, they want proof in a photo that it didn't fit( are you crazy) and trying to get address to return, it's pointless. STAY AWAY FROM THIS SITE. RIP OFF!

Date of experience: August 18, 2017
Florida
1 review
0 helpful votes
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It does run small so I ordered on size larger then usual. It fits perfect. But the belt or buttons pictured is just a belt with very thin connectors. Belt does not fit along the size of the dress. My belt broke already. I dont want to return the dress since it fits and looks great so I guess I will try to use a different belt. But over all I like the dress. :)

Date of experience: August 18, 2017
New Mexico
1 review
0 helpful votes
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I had a slight defect with my dress but the customer service was so wonderful my problem was fixed right away. And the shipping was way sooner than expected. I am pleased with this purchase.

Date of experience: August 18, 2017
Alabama
1 review
0 helpful votes
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Excellent product
August 18, 2017

Excellent quality! I love the fit and the material it's made of! Great purchase! If you're on the fence because of poor reviews, I'd just like to say it's beyond my expectations! Beautiful dress! Perfect fit!

Date of experience: August 18, 2017
Arizona
1 review
0 helpful votes
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I ordered my dress and received it within the time stated. And it was even better than I had hoped! The tailoring was perfect and looks wonderful on. I would highly recommend them to anyone!

Date of experience: August 18, 2017
Florida
1 review
0 helpful votes
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Everything perfect
August 18, 2017

I bought 3 dresses from Rotita. I am very happy with my purchases. Everything fitted perfectly and all quite smart! Was very happy with the delivery as well, received my purchases at no time at all. Will definitely buy again from Rotita!

Date of experience: August 18, 2017
California
1 review
0 helpful votes
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Strongly recommend
August 18, 2017

I bought a dress from Rotita last month and I received it last week. It is comfortable to wear and fits me perfectly. The shape and the color are just as the photos shown. Very satisfied with my purchase experience with Rotita! I'll do it again and I strongly recommend it!

Date of experience: August 18, 2017
Florida
3 reviews
25 helpful votes
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Sizing way off
August 17, 2017

Dress sizes are European. A size 12 is really a 4
Beware in buying from this company returns are even worse

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 17, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Utah
4 reviews
2 helpful votes
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LiliGal
August 17, 2017

Item received was not at all what was pictured which was a layered dress in brown. When I received the item, one layer was brown and the other was a off-color rose brown that did not complement the rest of the dress. It will be given away as the cost of returning and hassle is not worth the effort.

Date of experience: August 17, 2017
New Jersey
2 reviews
1 helpful vote
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Not a happy customer! Order did not arrive yet! I needed these bathing suits for a trip. I payed extra ti get them faster!

Date of experience: August 17, 2017
Michigan
1 review
0 helpful votes
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Free delivery
August 17, 2017

I have got my clothes here twice. The price is so cheap, and the quality is also good. And the shipping is fast! What more, the shipping is free. I will place my order in the further!

Date of experience: August 17, 2017
Florida
1 review
0 helpful votes
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The best site
August 17, 2017

I love the clothing that they offer here. The newest trends are always easy to find on Rotita. You get free shipping and it is fast. Some of the clothing they offer are wholesales items that I can get a lot cheaper.

Date of experience: August 16, 2017
New York
1 review
0 helpful votes
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Favorite online-shop
August 17, 2017

Rotita is one of my favorite online-shop. The price is reasonable, their shipping is free, they update their products every day, and you can choose what you want in such low price.

Date of experience: August 16, 2017
Canada
1 review
4 helpful votes
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I was looking at your site and thought that I might like to order several items. Then I took a look at your reviews. Why would I order from you to receive inferior product then have to pay 50-80%. Or have to pay shipping to China to return items. If I was going to give money away I would give it to charity. What can you possibly do to change our minds to do business with you? Without giving me the standard answer.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 16, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Massachusetts
1 review
7 helpful votes
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I order a swim suit, it is very poor quality. The top does not match the bottom. I requested to return it, but there are no free returns as advertised because the cost to ship it back is on the customer and probably exceeds the cost of the item. I was offered a 50% refund and I could keep the useless item. So in the end I am out money.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 16, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

California
1 review
2 helpful votes
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I ordered a bathing suit, which took a long time because it came from China, which I didn't know. The bottom skirt was fine but the bottom under was a size too small, so obviously it was badly made, the same piece was two different sizes. The return process says they will call you! Really?! Who does that? A scam company from China. They did email me and offered me a refund of 80% and told me I could keep the item. Of course, as they would have to pay to send it back to China. I said no, it didn't fit, and after a few back and forths, they refunded all but about $5.

Date of experience: August 16, 2017
Georgia
1 review
7 helpful votes
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I ordered 2 swimsuits and neither fit (yes I checked the size charts before ordering.) I opened an RA that is required by Rotita.com. I received no response so I kept emailing them. Finally, they tell me that I can send back to China (shipping charges were very high) or I could accept a 40% credit to my credit card. I said I would accept the credit. They never gave the credit and never responded to any of my questions. I was not allowed to open a new RA. The system would not let me. I gave away one suit to friend and donated other one to charity. DO NOT BUY FROM THIS COMPANY.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 16, 2017
Rotita R. Rotita Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.