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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Best online shop
September 27, 2017

Rotita.com is the best online shop for womens vintage style clothing. I enjoy wearing vintage and retro styles and have received several compliments on the red dress and also on the black dress. The prices are competitive and there is always a sale. Plus they offer 30 days easy return but believe me when I say that you will not want to return your items because they are so very nice and all measurements are provided on the site so you can be assured of a proper fit. I am so glad I found this site.

Date of experience: September 27, 2017
Louisiana
1 review
0 helpful votes
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I'm very pleased with the vintage skirt that I bought! It arrived on time and in excellent condition. It also fit very well and looked exactly like the picture online! Liligal.com is the perfect website for someone looking for fashionable and affordable clothes, and accessories! Would definitely shop with Liligal again!

Date of experience: September 26, 2017
Georgia
1 review
0 helpful votes
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Selling Good
September 27, 2017

This jumpsuit was excellent. It fitted perfectly and hid all the lumps and bumps in the right places. I'm 5'2" and with high heels I didn't need to shorten the length. It is so versatile that it could be worn to a smart dinner or out to a party. The quality is good.

Date of experience: September 25, 2017
New Jersey
1 review
0 helpful votes
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So Beautiful
September 27, 2017

This top is much more beautiful than the image. The material is very good quality, and the stitching is excellent. This is definitely a "Must have item". The top is beautiful, classic and Stylish and can be worn with so many different things, skirts, trousers, shorts, leggings, tailored trousers. It is absolutely stunning.

Date of experience: September 25, 2017
Oklahoma
1 review
0 helpful votes
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I Love It.
September 27, 2017

I love this dress so much until I have ordered two more in different colors I wore it to a Birthday party and got lots of compliments even posted a couple of Pictures on FB and guys said it looked very stunning and professional on me..

Date of experience: September 25, 2017
Florida
1 review
0 helpful votes
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Good Online shop
September 27, 2017

This was my very first time I ever ordered from online. I was always worried and heard crazy stories about online purchases. But I saw this dress and wanted It. This was perfect. I read all the reviews and I did follow the instructions and ordered up a dress size. I usual wear a 14-16 so I did the next size up. People gave me so many compliments it was awesome. The material is good quality, I did wear a half slip only because I am a bit traditional but it's not necessary. But very pleased with the purchase

Date of experience: September 25, 2017
Texas
1 review
0 helpful votes
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Fantastic dress!
September 27, 2017

Completely happy with my purchase. It's a good material and slightly stretchy. It's a good, respectable length but not too long and not too short. I'm 5'6" and weigh about 167 and a Large fit perfectly without being too baggy or too tight! I'm going to buy more!

Date of experience: September 25, 2017
Texas
1 review
1 helpful vote
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Love it. Getting more.
September 27, 2017

This review is for the slim fit, not the skater dress. I got the LRG/XL based on the XL measurements in the 'sizing info'. It came in as a large, but it fits great nonetheless. Love the softness of it. The fit and length are as expected and the material is stretchy. I will be buying more in different colors.

Date of experience: September 25, 2017
California
1 review
0 helpful votes
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Professionally and promptly
September 27, 2017

I received a cute and quality swimsuit from this company quickly. I had some trouble with the sizing and they fixed the situation professionally and promptly. Overall, I was very pleased with their products and service!

Date of experience: September 25, 2017
California
1 review
0 helpful votes
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True to the pictures
September 27, 2017

I bought a couple of hoodies, both are very comfortable and warm. Size fits perfectly, and they are true to the pictures. Loved everything, I'm already waiting for my next purchase to get here!

Date of experience: September 25, 2017
Ohio
1 review
2 helpful votes
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I am not pleased.
September 25, 2017

I placed my order online 10 days ago. Got the confirmation of the order & a tracking number - that doesn't work -. No way to call and talk to a real person or to communicate via email. Feeling frustrated & wondering if this is a legitimate business.

Date of experience: September 25, 2017
Australia
1 review
8 helpful votes
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Rotita gave me a refund
September 25, 2017

Was happy with Rotita because when I complained they gave me a refund promptly
I wrote a review on sitejabber and they were happy to resolve the dispute

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Minnesota
1 review
10 helpful votes
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Beware this merchant
September 24, 2017

I tried for days to obtain a needed return label.
In Sept they offered to give an 80 percent refund and I keep the item. Have written repeatedly, have not receive the refund.
Soon will contact Attorney General regarding this merchant.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is time difference, so we cannot respond you on time, please understand
Should you need further assistance, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from site jabber.

Illinois
1 review
6 helpful votes
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My Refund
September 23, 2017

I have been tryiny to get Liligal to response to me about my refund. On the day I placed a order they took the. Money out the same day and told me the same day it was out of stock. I think the order should ship before the payment is taken out. I will never order again from them and will tell anyone that I know that's ordering from them the problem I have had with them. I will be contacting Better Business bureau

Date of experience: September 23, 2017
Colorado
1 review
9 helpful votes
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It Impossible to return!
September 23, 2017

Don't believe the positive reviews! Notice the broken English in the comments. I found it interesting there was no invoice with my order and then when I tried the swimsuits on, they were way too small. When I went online in regards to their return policy, I was unable to get the needed information. The system did not recognize my email address. Did the "forgot my password" and had to enter a special code, which would not work. Tried numerous times and clearly typed in the correct code. They have set it up so you can't possibly get through! Emailed the company and my email came back as "undeliverable." This is a bogus company. Do not order from them! I am going to contact my credit card provider for a refund.

Date of experience: September 23, 2017
Washington
1 review
6 helpful votes
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Ripoff!
September 23, 2017

I cant get any address to return my order which is much too small... their customer service is non existent and will just loop you around to a do not

Date of experience: September 23, 2017
Texas
1 review
0 helpful votes
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I am happy to say that dress is fully perfect. I got the dress absolutely in time. I want to thank them who conduct the business. The dress quality is fine. The dress looks so nice. The finishing of the dress is perfect. The cotton and color also great.

Date of experience: September 23, 2017
Arizona
1 review
0 helpful votes
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Thank you Rotita for your excellent customer support and resolution on products that I have ordered, that were no longer available, for which I was refunded, and also for a product I purchased which did not fit. Rather than me having to send it back you refunded the purchase prices in full as well.

Date of experience: September 23, 2017
Florida
1 review
0 helpful votes
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I complained about the sizing on a bathing suit I ordered. Rotita contacted me immediately and refunded my money. I am going to order another bathing suit, but I will order it a size or 2 bigger then I normally wear. Thank you Rotita. I am a very satisfied customer. I will be ordering from Rotita again.

Date of experience: September 23, 2017
Florida
1 review
0 helpful votes
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Highly recommend Rotita
September 23, 2017

My previous experiences with my orders with Rotital has been amazing. Products are of high quality and definitely unbeatable prices. I would very highly recommend Rotita to anyone who is in search of a trusted website to shop.

Date of experience: September 23, 2017