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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Iowa
2 reviews
1 helpful vote
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So Happy With My Order!
September 29, 2017

It does take about 2 or 3 weeks to receive, but I was not disappointed in the product! I have learned from other orders, to choose a bit on the bigger size of what you wear. I wear between a L and XL. I chose the XL and glad I did. Company is legit!

Date of experience: September 28, 2017
Ohio
2 reviews
16 helpful votes
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Listen to the bad reviews
September 28, 2017

If there are good reviews on this company, they have to be paid for. I ordered a blouse a month ago. Never heard anything from them after the order was placed. I tried to contact them several times and they would email stating that I had to create a ticket, but every time I tried to create a ticket it didn't recognize my order number. I got in contact with PayPal and told them to take back payment. They contacted Rotita and amazingly, they said that it shipped and emailed me with the tracking number. BUT! When I try to track it, there is no information. After the ordering experience I am so afraid of what the product is going to be like. THe blouse I ordered was so cute, I was stupid and didn't read the reviews. SHAME ON ME! And SHAME ON YOU if you order from this company. If the blouse arrives and it is amazing, I will review this again and let you know.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 28, 2017
Rotita R. Rotita Rep
over a year old

Dear customer.
We are so sorry to tell you that your delivery is stuck at the customs. We are willing to offer you a full refund to your user account for next purchase or to your original payment account.
Please feel free to submit a ticket to contact us and tell us your decision. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

District of Columbia
1 review
1 helpful vote
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Concerned
September 28, 2017

I an leaving on a 12 day cruise in November. I would like to order several items from the liligal site. I have read all the reviews and Im concerned about the negative revie ws. Can a liligal customer or customers reach out to me. Would you advise me to order or run away? Is liligal a rip off? Is liligal scamming customers? Is the return policy accurate and true? If I was to orderfrom liligal will I get my items in time of cruise? Im also concerned about the broken English in the positive reviews. Are the positive reviews fake? I also read reviews also negative pertaining to extremely poor customer service. Unable to speak or communicate with liligal staff. Also, has anyone ordrred from Venus, Riotta, Rosewe Shopping sites. Are thes sites just as bad? Are any of these sites creduble? EBdress, Ericdress, Modishe clothing sites ligitimate? Please reach out. Im cruising in November. Thanks for sharing and caring.

Date of experience: September 28, 2017
Michigan
1 review
0 helpful votes
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Fits well
September 28, 2017

I love this shirt! The feel of it is nice and soft but sturdy, and the fit is fantastic. It hugs the bust just so and then flares to flatter a fuller tummy, like I have. The sleeves are nice and soft so I can push them up and out of the way when I'm working with my hands.

Date of experience: September 28, 2017
Illinois
1 review
1 helpful vote
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Free shipping
September 28, 2017

I ordered three of these to get the free shipping. I love them! Easy to wear, and to wash. I washed them by hand, hung them to dry... wonderful. I'm wearing the chocolate one now with leggings. Very comfy.

Date of experience: September 28, 2017
California
1 review
0 helpful votes
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Amazing compliments
September 28, 2017

One I had a larger size it really is a nice versatile dress. I've worn this with boots and leggings and then a thinner pair of leggings and sandals and get huge compliments on the dress.

Date of experience: September 28, 2017
Texas
1 review
0 helpful votes
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Good quality
September 28, 2017

So cute and soft! And what a great price point! I got this dress to wear with leggings and skinny jeans. I got it in three colors. It's nice and stretchy and super comfortable. The length is great and I think shirts like these are just so easy.

Date of experience: September 28, 2017
Missouri
1 review
0 helpful votes
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Feel Comfortable
September 28, 2017

I love this dress! I bought a pair of mauve leggings to go with it. It is very conservative, most young women my age do not dress this way. Also, the material is exceptionally soft, it exceeded my expectations.

Date of experience: September 28, 2017
Pennsylvania
1 review
0 helpful votes
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Great experience
September 28, 2017

I am not usually very big on buying clothes online because the experiences I have had are mostly negative. However, Rotita has caused me to rethink my perception of buying online. I recently purchased some clothes for myself - and I was satisfied with the order! Firstly, the clothes were great prices. Secondly, the clothes I ordered were as I saw them online and ordering was very easy. Also, the shipping time was good. Overall, the experience was great and because of that I would return again. Thanks much, Rotita!

Date of experience: September 28, 2017
South Carolina
1 review
0 helpful votes
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Absolutely love this site!
September 28, 2017

I ordered the sleeveless maxi dress for a wedding I'm attending. This was my first time shopping on this Rotita.com, the site was easy to navigate through and the ordering process was simple. My order shipped quickly and I was more than pleased with the quality of the dress when it arrived. The price was amazing for such a beautiful dress. I definitely will be doing more shopping off this site.

Date of experience: September 28, 2017
Oklahoma
1 review
0 helpful votes
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Very pleasant experience
September 28, 2017

The experience with Rotita is always very pleasant. I love the fast service and friendly representatives. The products seem to be in good condition.

Date of experience: September 28, 2017
Illinois
1 review
0 helpful votes
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Keep up the good work
September 28, 2017

Rotita is an amazing online shop. This is the second time I am buying clothes from this site and I have the same testimony. The quality of clothes I ordered and expected was exactly what I got. The site is very user friendly. I picked the Items I needed and payment was fast. The products where delivered right on time. I recommend Rotita for efficiency, speedy delivery and quality product.
I started shopping online since 2015 and I want to say that my experience with Rotita is amazing.

Date of experience: September 28, 2017
Ohio
1 review
0 helpful votes
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FINALLY RECEIVED MY ORDER!
September 28, 2017

My package FINALLY Arrived today after waiting nearly two weeks!
I tried on all three of the bathing suits that I ordered. Each one fits perfectly. I am very pleased with the uniqueness of the styles & the fabrics! Never have I found such beautiful bathing suits in the stores!
The only criticism I have of this company is that there is no way to contact a sales representative.
Other than that, I am very pleased with my order.

Date of experience: September 28, 2017
Australia
1 review
12 helpful votes
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The bathing suit I received would not fit for ANY normally shaped body. It was a completely misaligned cut.
The blouse was too big but that's an acceptable problem. I thought I could return the two items as stated in their return policy info. When I tried to log in to get a return ticket, it wouldn't allow me to login. It would not recognize my email address although they are sending me weekly emails! After no success there, I tried the help desk chat link - it did not work. So I'm stuck with two items that aren't right - about a $90 loss

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 27, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Florida
2 reviews
4 helpful votes
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Fraud
September 27, 2017

I have been trying to return an item for the past two weeks and i am still waiting for a reply on my ticket. I did everything that they tell you to do and nothing. Today September 27,2017 i try to sign in on my account to check on my ticket for the return item and i can't sign in. This website is a FRAUD and no one should ever buy from this site. Their materials are cheap. I WILL NEVER PURCHASE ANOTHER ITEM FROM THEM AND I WILL TELL PEOPLE NOT EITHER.

Date of experience: September 27, 2017
Singapore
1 review
7 helpful votes
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Nothing like the picture
September 27, 2017

The colour was totally different to the picture and the cut and the quality was absolutely terrible. I will be taking it straight to the charity shop.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 27, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

California
1 review
0 helpful votes
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Quaolity clothing
September 27, 2017

I am super impressed with the dress that I purchased from Liligal. They make is so easy to shop for quality products online and I'm so grateful I found them. I just placed an order for some really cute earrings too that I can hardly wait to get. Hopefully it arrives as quickly as my dress did. I really enjoy this brand an will come back

Date of experience: September 27, 2017
Washington
1 review
0 helpful votes
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Excited to trade.
September 27, 2017

Gold trading academy has a genuine source of information on how to trade effectively. Im learning their system and its making me excited to trade.

Date of experience: September 27, 2017
North Carolina
1 review
0 helpful votes
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It' s a great deal done with Liligal.The relationship between me and Liligal is for long time.And I feel better to deal with this really dependable site. Basically I like to purchase products from online shopping site and this site is really awesome

Date of experience: September 27, 2017
Wisconsin
1 review
1 helpful vote
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Beautiful earrings
September 27, 2017

I had bought the purple earrings and they were beautiful, I also bought a pair for my mom and sisters. The quality is just absolutely amazing for the price! When I ordered mine then I just loved there checkout system, you just click an item and it adds it to your cart. Then I received a confirmation email of my order and it was set. I was so excited and they definitely reached higher than my expectations! After I had received mine it was so perfect that I had to buy a pair for my mom and she absolutely fell in love with it so then I bought a pair for my sisters and they bought it for their friends and now we are just all in love with it! The quality is just absolutely amazing for what you pay for it though, amazing.

Date of experience: September 27, 2017