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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
1 review
1 helpful vote
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Fashion for a steal
September 23, 2017

You can find unique items on the site which I can't find in the stores in my country and they aren't expensive either! The top that I orderded is of great quality and I already got great compliments on it. And from the jewelry I made some nice keychains.

Date of experience: September 23, 2017
New York
1 review
0 helpful votes
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Very happy for the shopping
September 23, 2017

I ordered the black short sleeve body-con dress. I really love this site ordering systems and also the shipping policy, all of which were shipped quickly and got here when they were expected.

Date of experience: September 23, 2017
New Jersey
1 review
0 helpful votes
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Will continue to purchase
September 23, 2017

I would like to extend my gratitude for the fast service and quality of clothing received. Great service I see ever my life. I will continue to purchase from this Linkshe.com.

Date of experience: September 23, 2017
Mississippi
1 review
7 helpful votes
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DID ROTITA STEAL MY MONEY?
September 22, 2017

I ORDERED 8/14/17 AND STILL HAVE NOT RECEIVED IT. CUSTOMER SERVICE ONLINE CHAT SAID ON 9/15/17 THAT I WOULD HEAR BACK FROM THEM IN 2 DAYS AND MANDY PROMISED THAT IT WOULD BE RESOLVED... 9/22/17 STILL NO WORD FROM ROTITA! THIS WAS MY 1ST AND LAST TIME TRYING ROTITA! CANNOT FIND A PHONE NUMBER TO TALK TO A PERSON.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is time difference, so we cannot respond you on time, please understand
Should you need further assistance, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from site jabber.

Pennsylvania
2 reviews
8 helpful votes
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I hate this company never received merchandise! No one ever got back to me even though I submitted tickets!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2017
Rotita R. Rotita Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is time difference, so we cannot respond you on time, please understand
Should you need further assistance, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from site jabber.

Washington
1 review
7 helpful votes
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Update to previous review
September 21, 2017

I originally reported that I was unable to obtain an address to return their junky, way too small clothes. It was only after I filed a dispute in the resolution center of Pay Pal did they respond on their ticket and give me an address and offered an 80% refund. I still wanted to return it, but the postage was almost as much as the refund so agreed to the 80% and gave the clothes to Goodwill. They then demanded that I close my dispute with Pay Pal, and said they would refund my money. I kept asking them to put the 80% offer on the Pay Pal site, but they ignored me and kept saying they would refund when I closed the dispute. I finally gave up and closed the dispute, not knowing if I would ever get a refund. They did, however, refund the 80% to Pal Pal. Their advertisement for easy refunds is garbage, just like their clothes. Their phone number is *******997. They will give a an RMA number which must be written on the outside of the package you are returning. You can't just return the items to their address: 8714 34th Ave., College Park, MD *******.

Date of experience: September 21, 2017
New Jersey
1 review
11 helpful votes
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This is another garbage clothing company... cheap, costume-quality fabric in faded colors, unfinished hems, I could go on and on.

Read the positive reviews carefully. The grammar is awkward, tenses are incorrect and the same turns of phrase are used over and over again. They've finally hired someone to author more lies about their quality and service.

Return shipping to China will cost you as much as your original purchase... do your homework, check out "What I ordered/what I got posts for the truth.

If you simply MUST learn for yourself, please don't trust your credit card number to these bandits.

Date of experience: September 21, 2017
Washington
1 review
0 helpful votes
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Very good quality
September 22, 2017

I bought a maxi dress and i love it! The size and color are the same as the ones in the description and the material has a very good quality. The shipping was faster than what i expected. Definitely shopping again :)

Date of experience: September 21, 2017
Colorado
1 review
0 helpful votes
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Fast international shipping
September 22, 2017

I recently purchased a dress. The package arrived earlier than promised and dress was beautiful. I had a beyond expectations experience with this company. It was perfect. Good quality items, great customer service and no problems with the shipping. Fast international shipping and good prices!

Date of experience: September 21, 2017
Pennsylvania
1 review
0 helpful votes
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Best online shops
September 22, 2017

The cardigan I bought from Rotital is really good, it fits perfectly and the price is really low. I like how their online support is really fast and all the good stuff they have. Honestly, it is one of the best online shops for me.

Date of experience: September 21, 2017
New Jersey
1 review
1 helpful vote
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I would like to extend my gratitude for the fast service and quality of clothing received. Great service I see ever my life. I will continue to purchase from Liligal.

Date of experience: September 21, 2017
Texas
1 review
1 helpful vote
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I have ordered twice from this online shop and both times I had an awesome experience. I did return some items, and they refund me the money as soon as the items arrived at the store. The items arrived on time and the quality of the clothes is really good. Very happy definitely ordering again.

Date of experience: September 21, 2017
North Carolina
1 review
1 helpful vote
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To start off, I love that they have so many choices of all kinds of clothing, sweaters, tops and shoes. At first I actually couldnt believe how cheap they were. I even compared it with another website and yeah, big difference and better. And it has the FREE SHIPPING. Aye, not all websites offer free shipping. I love shopping here. Even if this week was the twice time I ever bought from liligal. But I totally recommend this to everyone.

Date of experience: September 21, 2017
Germany
1 review
4 helpful votes
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Worst experience I ever had
September 21, 2017

I cannot find words to describe this sorry excuse of a "web shop". This is by far the worst experience I ever had. I purchased a sweater on 4th of September and information was that it will be shipped in 2-4 days. Today is 21st of September and it is still in "processing" stage. When I opened a ticket I was speaking with a chat bot who provided same answer regardless of the question I asked. Today I asked for a refund and of course chat bot said it is in processing stage... Jesus Christ...
I would urge all of you to stay away from this disaster... there are far better web shops then these unprofessional amateurs!

Date of experience: September 21, 2017
New York
3 reviews
10 helpful votes
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The clothing is cheap not at all like the pictures. The return policy take forever to complete - almost not worth the effort and you have to pay for shipping. I will never order from them again!

Date of experience: September 20, 2017
Pennsylvania
2 reviews
14 helpful votes
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Clothes are crap
September 20, 2017

These clothes are WAY too small and very thin/see through. You get what you pay for! The bathing suit got a whole in it when I put it on and the shirts I ordered were made for a child's size.

Date of experience: September 20, 2017
Arkansas
1 review
0 helpful votes
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One of my friends recommended this website to me. She said that she always buy clothes from this website. The prices of most products are affordable to us and the styles of the products are not out of fashion at all. I have recommended it to my other friends.

Date of experience: September 20, 2017
Michigan
1 review
0 helpful votes
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Excellent business!
September 20, 2017

I love them for their well-priced clothing and prompt delivery. I ordered some cute dresses and accessories and I received them exactly as advertised a few weeks later. Well-priced, quality clothing combined with prompt delivery has made me want to do business with them over and over.

Date of experience: September 20, 2017
North Carolina
1 review
0 helpful votes
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Very Impressed
September 20, 2017

The small size fits amazing! The material was awesome and showed off the little bit of figure I have. I definitely recommend this dress, this is the second color I've bought in it. Buy more~

Date of experience: September 20, 2017
Germany
1 review
0 helpful votes
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Have a try for this
September 20, 2017

Love this dress as well as everyone else. The large size fit me like a glove which is what I wanted. This dress will not disappoint. I ordered the purple. Going to purchase a couple more colors. Try one!

Date of experience: September 20, 2017