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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Washington
1 review
1 helpful vote
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True to color
November 7, 2017

This shirt is super cute! It's comfortable and soft, kind of silky. It sits right below the waist, so great for work or to wear with high waist skirts, The colors are much brighter than they look in the picture, but it's really beautiful.

Date of experience: November 6, 2017
Florida
1 review
0 helpful votes
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Ture to picture
November 7, 2017

Great for the price! Fits well, I'm generally a size small, but ordered a medium so that it would be flow and it's perfect. Material is a little thin, but doesn't bother me. Looks as pictured.

Date of experience: November 6, 2017
Colorado
1 review
0 helpful votes
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I recently ordered the pants and I'm in love! They fit me PERFECTLY which is rare for pants to do because of my odd shape. They are so comfortable too. They arrived exactly when they said they would which was another pleasant surprise. I had no issues at all with anything from reviewing the site, placing the order and receiving my product. Ladies you must check out this site!

Date of experience: November 6, 2017
Washington
1 review
0 helpful votes
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Lightweight fabric
November 7, 2017

I love this top! Very lightweight fabric. Make sure you have a slip or tank or something underneath. I hand wash it, but you could place it in a wash bag if you'd rather. It fit just right.

Date of experience: November 6, 2017
Louisiana
1 review
1 helpful vote
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Nice material
November 7, 2017

This is a gorgeous shirt, I got the one with the brightly colored wheels. I love this shirt because it's very nice and loose around the mid-section, it's lightweight and comfortable.

Date of experience: November 6, 2017
Texas
1 review
7 helpful votes
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Placed my order 3 weeks ago have gotten nothing, no email no mercahdise yet but they sure charged my credit card the next day, no way to do business, first time and last time customer

Date of experience: November 6, 2017
Indiana
1 review
8 helpful votes
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Credited
November 6, 2017
Updated review

While I understand that their custom is to only give store credit, they did credit my card. Of course, only when I complained after a good month, they did look into it and realized that the item had been back ordered and not shipped. I am glad that I only ordered 2 items to test the waters. I don't think they are dishonest, just disorganized?

Date of experience: November 6, 2017

I received 1 item of 2. (was charged for both) When I tried to reset my password (several times) I kept getting an error message, The only tracking information I received was for 1/2 of the order. They are impossible to contact. They make it impossable to contact them.

Date of experience: October 20, 2017
Florida
1 review
0 helpful votes
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Liligal.com is super easy to navigate and my package arrived within the window it said it would. There's a wonderful and vast selection of fairly priced clothing and accessories, and I'll be sure to use this site in the future for gifts and the like.

Date of experience: November 5, 2017
Florida
1 review
4 helpful votes
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I agree its a very hard company to get in touch with. I had a order on one item since sept 20 still haven't received it yet, and it was on my pay pal account and charged for it and have not RECEIVED IT

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 5, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is time difference, so we cannot respond you on time, please understand
Should you need further assistance, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from site jabber.

Tennessee
5 reviews
11 helpful votes
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I wrote a review earlier, saying that my return of a skin-tight top was "pending."

I followed all their rules, but was told I am not "eligible" for permission to return. That's $35 I GAVE AWAY! Their website claims "easy returns," Mire like "easy money" for them!

Date of experience: November 5, 2017
New York
2 reviews
13 helpful votes
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Finally got my point across
November 3, 2017
Updated review

After 10 emails (every which way that I could), I finally got the purchase refunded. I still would not order from them again just because of everything I had to go through.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 3, 2017

Total Rip-Off
October 25, 2017
Previous review

Do not order from this company. It is a total rip-off. They keep telling you to use their website, which doesn't work! I think it is setup to not do a thing but take orders. Then you can't do anything with the order. I just keep getting the run around. RUN! Buy from anyone else.

Date of experience: October 25, 2017
California
1 review
10 helpful votes
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Rip off
November 2, 2017

This company advertises heavily on Pinterest and Facebook. The quality is horrible, looks nothing like the pictures, and they will not respond to emails to return items back to China, just hoping we will eventually give up. They are ripping off the USA!

Date of experience: November 2, 2017
Louisiana
2 reviews
10 helpful votes
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Service
November 2, 2017

The worst service Ive ever received. Purchased bill charged on my account on October 1st and on November 2 still not received. Never again will I purchase from Lili Gal.

Date of experience: November 2, 2017
California
1 review
13 helpful votes
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FRAUD FRAUD FRAUD
November 2, 2017

OMG - I never thought this would happen to me, and it did. I purchased two dresses, reviewed were great, so I took a gamble. At $35 a piece, you would think I would have know right there... but no... received the dresses - horrible quality, nothing like the photos. I went to return them and have received no contact back. There's no phone number to call, they won't reply to your emails. Pretty sure I got scammed. Ugh.

Date of experience: November 2, 2017
Ohio
1 review
11 helpful votes
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I was lured to their website because of a too-good-to-be-true looking jacket for $48. They can't even spell "Thanksgiving" correctly! Under their customer service heading, one of the options was "How to Made Order". OMG what a joke... so glad I am staying away from them. I will do a google image search to see if somehow I can come up with the REAL manufacturer or retailer for the cute jacket I saw!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2017
Massachusetts
1 review
6 helpful votes
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Recieved my product was totally dissatisfied with the quality. I have no return info! No paperwork was sent with the package. And it came from Hong Kong. Give me a break. This is not a company i will deal with ever sgain!

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Australia
1 review
2 helpful votes
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Great service
November 2, 2017

I have bought a few things of Rotita, and I must say the service is excellent, my orders usually arrive earlier than stated within two weeks, I think the clothing is excellent, and very reasonable, shall return again

Date of experience: October 31, 2017
Australia
1 review
7 helpful votes
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Bought a jump Suite fabric cheap as sizing very bad. Why do these companies do this do they not want repeat customers. Whats the use of having great designs with poor quality and sizing. Not impress delivery very fast thats the only thing good about the purchase. Will never order from them again. Rather will use their designs with personal seamstress. Keep the designs flowing.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 31, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

California
1 review
12 helpful votes
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It Was A Long Wait
October 30, 2017

After ordering from this company, and waiting for a month for an email or something to show my order was on it's way, it did arrive finally 2nd day mail from China. Unfortunately after waiting for the coat I ordered, it was too small. There is no way I will send it back with the lack of communication with company. So I'm guessing China sizes are way smaller than US sizes but I had no idea this garment was coming from China. Now I know. Now to find someone very tiny to give this very nice coat to. I am a sz 4 and it was too small for me, Can't recommend this company, too iffy.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 30, 2017
Georgia
1 review
8 helpful votes
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Don't be fooled
October 29, 2017

This company is the worst that I have ever dealt with. The clothes are cheaply made and it is impossible to send them back for a refund. They have no one to speak with and their email message back to you is always the same. They do not send a receipt or an address with the package which by the way, was overcharged forty dollars. Please do not make the same mistake that I made! Shop elsewhere.

Rotita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 29, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards