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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

GB
1 review
22 helpful votes
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Thank you sitejabber!
December 21, 2017
Updated review

After posting my review regarding product and service from Rotita, I am pleased to say Rotita responded quickly and I have now received a full refund. Although happy with the outcome, I think it shouldnt have had to come to naming and shaming to get a result.

Date of experience: December 21, 2017

Avoid!
December 8, 2017
Previous review

I bought a jumpsuit in July, it arrived quickly but was poorly sized, bad quality and had stitches not caught on one strap. I tried to arrange a return online but was unable to enter the site for some reason. I returned it to the address on the packet the next day, signature on delivery, so far no reply, no refund. Not happy! Will not order from this company again.

Date of experience: December 8, 2017
Connecticut
1 review
11 helpful votes
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No refund
December 19, 2017

Took forever and an intentional hidden information on how to get a refund and they basically charged me over $60.00 for 2 cheap swimsuits that don't fit. I returned them and no refund. So they have the product- brand new never worn and my money.

Date of experience: December 19, 2017
Michigan
1 review
16 helpful votes
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I've already written one review. I've ordered 4 items in PLENTY of time to give as Christmas gifts. My credit card was charged immediately. Nothing has arrived as of Dec. 18. Their customer service hour are 11PM - 2AM EST. You cannot track orders. I received an email letting me know that they don't accept returns and to deal with the original distributor. I can't comment on sizing or quality as I've received NOTHING, but I'm skeptical give the host of negative reviews. This company is a complete scam. NEVER order from them!

Date of experience: December 18, 2017
Arizona
1 review
1 helpful vote
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This dress hugs all of my curves but in a classy way. It's nice in green. Nice length and I like the light material for summer& spring. Arrived early and the price was great. Didn't have a smell like some clothing shipped from China. I wish I ordered another color. I absolutely love this dress! It is made of good quality material & very flattering on.

Date of experience: December 17, 2017
Arizona
1 review
0 helpful votes
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Summer sun dress
December 18, 2017

I love this dress! It fit as expected according to their suggestion/size chart. I'm 5'5" & 135lbs and the Medium fit me perfect. The material is soft and smooth. The design is as pictured. I wear a size 10-12 and I ordered an extra large and it fit me perfectly. I love this dress and I am planning to order more colors.

Date of experience: December 17, 2017
Georgia
1 review
12 helpful votes
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Huge mistake!
December 17, 2017

Huge mistake! Placed order on Nov 26th still waiting, can't track or call. Do not order from this so call company.

Date of experience: December 17, 2017
Nevada
3 reviews
18 helpful votes
Follow Marietjie K.
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Sorry
No problem with your bank,, but you open a chargeback case -ID PP-D-******* in your bank before, we have no right to apply refund now, so could you just send the case ID NUMBER to the bank and ask them to closed first?

Marietjie K. Wrote: ------------------------
Dear Rotita,
There is no problem at my bank. They have never denied a refund.
You may go ahead and refund me for the products which I did not received.
Thank you.

Rotita R. Wrote: -------------------------
Hi, sorry, have you send the case ID PP-D-******* to your card bank? If closed the case, we will have the right to apply refund, pls understand.

Marietjie K. Wrote: -------------------------
I did contact Capital One, and they stated that it is impossible for them to refuse a refund. This must be a mistake. Please, do the refund.
Thank you.
Marietjie

Rotita R. Wrote: -------------------------
Sorry, the bank refused our refund about the $68.86 again
Would you mind to contact the bank to confirm
We will try again, thanks

Marietjie K. Wrote: -------------------------
I do not know what you are talking about. I do not use PayPal. I dispute this with my credit card company but you denied the refund - so the case was closed.
You now may go ahead and do the refund.
Thank you.

Rotita R. Wrote: -------------------------
Hi, about the order
W**************
Dear customer,
Thanks for contacting us. I understand you are quite concerned about the refund. But you have opened a dispute on PayPal before, so we are not entitled to process the refund. Could you please close the dispute on PayPal first? Then we can issue the refund immediately.
Await your reply and best regards!
Tina

Marietjie K. Wrote: -------------------------
Issue of 06/26/2017
$68.86 needs to be refunded for the 2 dresses you could not supply.
Order S*******.

Date of experience: December 17, 2017

POOR QUALITY AND SERVICE.
November 2, 2017
Previous review

AFTER THE FIRST WASH IT IS 1 TO 3 NUMBERS SMALLER. IF THEY CAN NOT SUPPLY ALL THE ITEMS ORDERED, THEY KEEP YOUR MONEY FOR FURTHER ORDERS ONLY. WITH A DISPUUT BY YOUR BANK THEY DENY THAT THEY DID NOT SEND ALL THE ORDERED ITEMS. I NEVER RECEIVED 2 DRESSES AND SO LOST 68.86 DOLLARS. THE REST OF THE ITEMS WERE SO BADLY SHRANK AFTER THE FIRST WASH, THAT THE TOTAL ORDER WAS A WASTE OF MONEY.

Date of experience: November 2, 2017
California
1 review
0 helpful votes
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Very beautiful jacket!
December 18, 2017

Ordered denim coat from Liligal. Absolutely love it, and was amazed by the quality. All my friends ask where did I buy it, because you the design is very unique. The only thing was the wait time, but it was definitely worth to wait a little bit to receive such a cute item!

Date of experience: December 16, 2017
Indiana
1 review
16 helpful votes
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Buyer Beware
December 16, 2017

I placed an order on 10-18-17, Still haven't received it. Today is 12-15-17
Hope this helps someone who falls for this terrible company. Good Luck!

Date of experience: December 15, 2017
Florida
1 review
7 helpful votes
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Scam
December 15, 2017

I ordered something advertised on Facebook. It was a sweater. Coming from China. $32. Ordered on November 2 and the beginning of December I was trying to track it. There was no way to track it in the US, because it said it was coming from China. It finally arrived on December 12. It is too small, and there was no way to reach anyone to try and return it. Im stuck with the top. Be careful of the scams coming from China.

Date of experience: December 15, 2017
Missouri
1 review
17 helpful votes
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I got the product ordered after 6 weeks and many attempts to contact their customer service. The item was totally unacceptable. Buttonholes not cut, stitching came loose in the package. There is no recourse, as trying to return it would cost more than the item. LiliGal is a scam! I so regret not pulling up reviews prior to ordering. It would have saved me money and anguish. I have decided to chalk it up to a horrible experience, will notify PayPal as well as BBB and hope they will not honor this business in the future to protect the American consumer. You have been warned by not only me, but the many reviews herein. This business has garnered so much money from our country, it should be illegal, not liligal.

Date of experience: December 15, 2017
Canada
2 reviews
7 helpful votes
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Very Disappointed!
December 15, 2017

I ordered over $200 worth of clothing and jewlery from Rotita. I received one wrong sweater, a broken anklet, and was completely missing a leather bracelt. I tried several times to email them regarding this and never received a response from anyone. The quality is low and you don't even get what you pay for. I would never shop Rotita again!

Date of experience: December 15, 2017
Minnesota
1 review
9 helpful votes
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I received a 20% coupon for new customers and tried to apply it to my first order. The coupon did not work! I tried to back out of the window but the website put the order through. The coupon code goes in below your credit card info. I tried to find a customer service number but they only have a "live Chat" option which IS NOT live chat you have to wait 24hrs. For a response so I quickly canceled my order. When I finally got a response to my coupon issue the customer service person said she could not help me because I canceled my order! I explained why I canceled and that a notice came up indicating no coupons were allowed because product was already on sale. However, there was an option for another coupon available to every one for 10% and that coupon worked. My coupon WAS NOT expired, I had just received it. I asked to speak to her supervisor and she said no.

Date of experience: December 15, 2017
Arizona
1 review
3 helpful votes
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Love the color and fit!
December 15, 2017

I just got my dress the other day and I love it! Its super cute, very comfortable and affordable. I received the dress within 3 days of purchase and wore it yesterday! I loved it so much. So I just bought another one yesterday in pink to wear with some skinny jeans. I would recommend this product! It's causal and sexy at the same time!

Date of experience: December 14, 2017
Arizona
1 review
0 helpful votes
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My husband really likes me in this dress. I bought a lightweight COLOR dress to wear underneath because the dress is not lined and you can see the outline of your under garments if you wear it alone. Overall, very satisfied with the style and the way the dress fits and the price is awesome! I bought the red one and the white one. I'm very pleased with both dresses.

Date of experience: December 13, 2017
Arizona
5 reviews
17 helpful votes
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12-13-17 UPDATE
December 14, 2017
Updated review

Here we are at 12-13-17 and i have been offered a refund however nothing yet. If it was $100 I probably wouldn't bother but i've already filed a complaint and opened an investigation. Maybe as a whole we can forward this over to Facebook advertising and Google to suspend their advertising accounts. Either way i'm not going to stop until i see every last dollar back into my account. Feel free to continue messaging me names that helps a great deal.

Date of experience: December 13, 2017

Do not order from these scammers!
December 9, 2017
Previous review

If you're thinking about ordering from this company let me save you the trouble. DO NOT ORDER! First let me just say that the shipping will be 6 weeks and longer. You are lucky if you even receive your order. Keep your hard earned money. I placed an order for 1204. 52 and it was refunded through paypal. A representative from that company messaged me to send the money via moneygram. I did that and 4 weeks later i hear nothing. No tracking number, no shipment. I sent a message to support and they were very responsive. I asked for a refund and the rep claims they sent it back to me via my payment method which was moneygram. They proceeded to send me a reference number 17 digits long. You guys moneygram reference numbers are 8 digits long. I confirmed with moneygram and they said they see nothing but the company continues to say they sent it and for me to check. This company should be investigated and a class action lawsuit placed against them. Google their name to look for reviews and you will see the long list of people they scammed. I wish i had done this initially. I would love to send this to my attorney as i have the means to travel and wouldn't mind seeing these people in jail for all the money they have stolen from people.

Date of experience: December 9, 2017
Tennessee
1 review
7 helpful votes
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Terrible
December 13, 2017

I have spent over one hour trying to return a shirt with zero success. Do not buy from this company.

Date of experience: December 13, 2017
Florida
1 review
6 helpful votes
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Terrible
December 13, 2017

It took one month for me to get my top. When it arrived, it looks nothing like the photo and material is cheap. Rip off

Date of experience: December 13, 2017
GB
1 review
4 helpful votes
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I was very disappointed with the dress, it looked fabulous in the picture but the material was dreadful, well not my standard. However since I contacted them to send it back a week ago, their service has been excellent. The is i n my bank and I was allowed to keep the dress at 80% what more could they have done, NOTHING. Thank you Rotita I am sorry you have bad publicity

Date of experience: December 13, 2017
Arizona
1 review
0 helpful votes
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Great Summer Dress
December 13, 2017

I bought this dress for a wedding that I was a part of. When I read the reviews, others said the dress was "quite sheer and the size was small" and the reviews almost made me steer away, but I am so happy I didn't! I normally wear a 12 in woman's for pants, and Im not very busty (36 C), so I decided on a medium. It's really a great dress for this summer!

Date of experience: December 13, 2017