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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Tennessee
1 review
2 helpful votes
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Returns
April 13, 2018

Ordered a bathing suit when I received it it was not exactly what I was looking for. I contacted customer service on-line and they were very easy to work with. They replied in a timely manor and offered a nice refund and allowed me to keep the swim suit. I will shop with them again.

Date of experience: April 13, 2018
Michigan
1 review
1 helpful vote
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Satisfaction!
April 13, 2018

My first purchase was November 2017 a burgundy cross front hoodie sweater. The compliments I received has being amazing! Currently I'm working on my 3rd purchase of dresses suitable for both work and church.

Date of experience: April 13, 2018
California
1 review
1 helpful vote
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Nice clothes
April 13, 2018

I ordered this blouse and it is beautiful! It fits me great and the price is great too. I would order again.

Date of experience: April 13, 2018
Florida
2 reviews
8 helpful votes
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I Rotitia
April 13, 2018

I honestly dont know what peoples problem is with rotitia I ordered a LARGE amount of clothes from rotitia and then saw all the negativity and was so scared and Im glad I didnt cancel my order I LOVE all my tops and dress they fit great are true to
Size except for one top when I reached out to get a return as other have stated I got half the money back as a solution. Anyone who deals with wish knows this is sop for China not to return the item. However the difference between rotitia and wish is rotitia is true to the us size where which u have to order two sizes up and pray. As for people complaining it took to long to arrive - its from China HELLOOOOO what did u expect it to arrive in a few days? It needs to go thru customs. I have since ordered four more times since my initial purchuse and will keep doing so as they keep coming out with amazing tops

Date of experience: April 13, 2018
New Jersey
1 review
5 helpful votes
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THEY CHARGE YOUR ACCOUNT WHEN YO PLACE THE ORDER. THEN 6 WEEKS YOU WAIT FOR stuff.
Comes from China. Talk about a slow boat! So much for the 30 day return policy.!
Product is good. Just need to exchange to different size and no response from company oh my $100 purchase. Should get better service help me understand why I would want to reorder?

Date of experience: April 13, 2018
Romania
3 reviews
1 helpful vote
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I love my new beautiful dresses and swimsuits. I love LiliGal. Spectacular products. Very good prices. Free shipping. Totally recommend.

Date of experience: April 13, 2018
Rhode Island
1 review
1 helpful vote
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I was very lery from ordering clothing from her but ti my surprise, its been great and im a repeat customer

Date of experience: April 13, 2018
Georgia
1 review
1 helpful vote
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I ordered three blouses. I'm madly in love with two of them. I need to return one. However, I will order several more blouses that caught my attention while browsing Rotita's Website.

I checked my notes and the third blouse was substituted by the company. I hate it. If you didn't have my original request in stock, then you should have sent two blouses instead of three.

Date of experience: April 12, 2018
Canada
1 review
3 helpful votes
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I appreciated getting half my money back instead of the expense of returning the items BUT since they don't fit I am stuck with them.

Date of experience: April 12, 2018
Pennsylvania
1 review
7 helpful votes
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Dissapointed
April 13, 2018

My blouse took so long to receive! I ordered it March 3 and did not receive it until April 10. I missed wearing the blouse for a special event and do not plan on ordering from this company again.

Date of experience: April 12, 2018
Canada
1 review
6 helpful votes
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Terrible Returns.
April 13, 2018

Aweful returns. They want a tracking number which will cost me over 70 dollars. Do not order anything from these people ever!
Update. They gave me a refund of 100% and I keep the merchandise.

Date of experience: April 12, 2018
Pennsylvania
2 reviews
1 helpful vote
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I love it and the feel of the material. I will wear it for casual, and dress and all around wear will probably purchase more clothing from you... Thanks again for nice quality

Date of experience: April 12, 2018
New York
1 review
5 helpful votes
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Dishonest
April 11, 2018

After reading some of the reviews both positive/negative, I have resolved, it is not a website to trust. The sizes are not accurate. Or, rather they run way too small, the items take too long to ship, and finally it appears to be VERY difficult to get your money back if you need to return the items. This is not business, this is taking advantage or out right stealing from people. What a shame, I really, really loved the dresses!

Date of experience: April 11, 2018
New York
1 review
3 helpful votes
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I ordered a cute grey and pink double sided jacket and the trip ripped apart from the garment after I wore it for the first time because it was not carefully applied to catch in all the raw edges of the material.

I also ordered a shirt that I have not worn yet-hopefully it will be better constructed.

Date of experience: April 11, 2018
California
1 review
1 helpful vote
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I am amazed!
April 11, 2018

I am so happy with the clothes I got it's exactly how I imagined. Such beautiful pieces! The swimming dresses I got fit perfect and look exactly like in the picture! I just love the way they look on me! Also came on the time was promise which make me feel confident to make more orders to Rotita. Oh yes!

Date of experience: April 10, 2018
New Jersey
1 review
5 helpful votes
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Disappointed
April 10, 2018

I ordered the dresses. First it took a long time to arrive and when it finally arrived was very disappointed. The dresses were very very poorly made really cheap material and it didnt even look like a dress just looked like cheap material sewed in the form of a circle and I am definitely returning them. Very disappointed with this site and will never be ordering from them again

Date of experience: April 10, 2018
Florida
1 review
5 helpful votes
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Returns
April 10, 2018

I'm not happy with the return policy and complicated instructions. I will not shop here again. Mmmmmmmmmmmmmmmmmm

Date of experience: April 10, 2018
New Hampshire
1 review
9 helpful votes
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Poor quality
April 10, 2018

I just received by long awaited order, only to be disappointed in the quality and size of the garments I ordered. Both tops looked nothing like the photos and the material is awful. I usually do not write reviews but wanted potentional buyers to be cautious.

Date of experience: April 9, 2018
Mississippi
1 review
1 helpful vote
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Serendipity
April 10, 2018

First time Ive ordered amd what a nice surprise and great customer service. I saw the ad on an online site and I dont usually order from these companies since Ive gotten taken in a couple, of times but I took the chance, ordered two items and love them both

Date of experience: April 9, 2018
Mississippi
1 review
0 helpful votes
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Beautiful Red Dress
April 10, 2018

I wore the dress as a gown for a special occassion. I was pleasantly surprised when it arrived in time for my event. It's very nice, I will wear it again.

Date of experience: April 9, 2018