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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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I did not expect for the price I paid to get the quality of the clothing. It is surprisingly well made!

Date of experience: April 19, 2018
Texas
1 review
4 helpful votes
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You can't talk to anyone, I tried to return a shirt that looks nothing like the pictures & there is not return address it just goes in a loop. It has chat now & it does not work.
Don't give them your money you will not get it back

Date of experience: April 19, 2018
Georgia
1 review
5 helpful votes
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Tried to return an order and found it impossible. No phone number to reach customer service and gave up trying to reach them via email and setting up an account as directed.

Date of experience: April 19, 2018
South Carolina
1 review
6 helpful votes
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You might get what you ordered and you might not. Will not order from them again. You cannot reach them by phone to tell them mistakes have been made.

Date of experience: April 18, 2018
Wisconsin
1 review
9 helpful votes
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This company has a horrible customer service. They never or resolved my issue. Every question I asked they answered with another question. They claimed not find my order even when I sent a picture of what they sent me. Yet they manage to charge me with no issue.

Date of experience: April 17, 2018
Australia
1 review
6 helpful votes
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I was thinking of buying from this company but checked the review, the majority are 1 star and BAD, the ones that have 4 and 5 I will discount as most of them are shams as you can tell by the repetitive 'cool' and animal pictures, so I will stay clear and stick with ezibuy. It would be good if people leaving an honest review would put what country they are in. I am in Australia.

Date of experience: April 17, 2018
Texas
1 review
0 helpful votes
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I've ordered from Rogot three times now and the prices are very reasonable and the clothes are beautiful!

Date of experience: April 17, 2018
GB
1 review
0 helpful votes
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Beautiful clothes
April 17, 2018

Such wonderful choice. There is something suitable for everyone and they are reasonably priced too. Will definitely be Rotita again

Date of experience: April 17, 2018
Louisiana
1 review
13 helpful votes
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Buyer Beware!
April 17, 2018

I ordered 5 bathing suits from this company off Facebook and paid for all 5 with PayPal. 3 suits came and they did not fit according to their US size charts. Being they were too small, I requested a return and their address. After several attempts, they still wouldnt give me their address to make my returns. They offered me 50% off my total order. I said, no, I want to return them for a refund. I asked again for their address. Instead they write me and said they can give me 80% off my total order. I finally agreed even tho I did not want them. I wanted my refund!
2 of the bathing suits I paid for did not come so I cancelled them. I told them they owe me a total refund for those 2 bathing suits. I have written them several times and they will not respond back. Im furious and dont know what to do. I wish I had check this rip off company out before I ordered from them. Shame on me! If anyone knows their address, please post it..

Date of experience: April 16, 2018
Washington
1 review
6 helpful votes
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This company has no return policy and a BS telephone number so if u order something u don't like or doesn't fit u r stuck with the items and no refund SMDH

Date of experience: April 16, 2018
California
2 reviews
21 helpful votes
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I ordered a cute-looking top after seeing it on the NYTimes website several times. It took about a month to reach me. Not only did it not fit (too big in places, too tight in others) but it came in two pieces. The cowl collar was separate from the blouse and didn't hang right, leaving part of my neck showing in back. When I tried to return it (the ad said "easy returns") They offered to let me keep it for a nominal fee (like $1.50 or 3.00, I had a choice), which I thought was strange. When I insisted on returning it, they posted a message on their website (their way of communicating with customers, which is very hard to figure out) that I had to mail it back to China at my own expense, but they would let me keep the top for $15, which would be cheaper than the return shipping. At that point I gave up. I would never order from them again.

Date of experience: April 16, 2018
North Carolina
2 reviews
1 helpful vote
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LiliGal is great
April 16, 2018

My order shipped exactly what I got. Clothes are great and fit well. Looked even better then on line. Only issue was with the shipping time. 4 weeks was a long time. Since it was my first order I was a little surprised or concerned that maybe I wasn't getting my order. But then it arrived and was great, so on my next order I will be prepared to wait.

Date of experience: April 16, 2018
Massachusetts
1 review
6 helpful votes
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Terrible
April 16, 2018

Ordered adorable looking shirts. Took forever to get them. Customer service sucked couldnt understand them. Shirts so poorly made never wore them. No return address given.

Date of experience: April 15, 2018
Georgia
1 review
0 helpful votes
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I love this dress!
April 16, 2018

I am a size 14, and the large is a perfect fit. The color (red), and fabric are very nice. The length is perfect. Would definitely recommend this dress and site to others.

Date of experience: April 15, 2018
Australia
1 review
7 helpful votes
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My mum purchased 3 tops $50.00 each all tops she received were the wrong size, when she tried to contact this company she was told to send a " number " which she didnt have, so again she tried to make contact only to find they had blocked her so they wouldn't receive her message, this company is rude and has no respect for thier customers at all... WE WILL NEVER BUY FROM THIS CONPANY AGAIN... STAY AWAY

Date of experience: April 15, 2018
California
1 review
6 helpful votes
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The clothes are cheap in every way, but they look amazing on the web-site. FALSE advertising. They pin the shirts behind the models to make them look more form fitting and even pin some of the sleeves. This company is from China and a sham. It's impossible to return anything, and even the emails are written in broken English.

Date of experience: April 14, 2018
New Jersey
3 reviews
1 helpful vote
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I am very pleased with Rotita, the bathings are very sharp and stylish and the cost is fantastic. The tops some have too much material and make a person look big, you need tops that are more slimmer looking for a woman, colors are fantastic

Date of experience: April 14, 2018
Canada
3 reviews
0 helpful votes
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Fast service
April 15, 2018

I was satisfied with the quality of the item I had ordered and was impressed with the fast service deliver of mu order

Date of experience: April 13, 2018
New York
2 reviews
0 helpful votes
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Very nice
April 15, 2018

Feels good on very pretty. Would order again. Love the color. Like this sight. Order came faster than I expected

Date of experience: April 13, 2018
Tennessee
1 review
2 helpful votes
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Returns
April 13, 2018

Ordered a bathing suit when I received it it was not exactly what I was looking for. I contacted customer service on-line and they were very easy to work with. They replied in a timely manor and offered a nice refund and allowed me to keep the swim suit. I will shop with them again.

Date of experience: April 13, 2018