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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Georgia
2 reviews
3 helpful votes
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I have been enjoying ordering from Rotita for years now and overall have been very pleased with the items I've purchased. In the event an item didn't work out, it's been relatively easy to return or receive credit back for the item. The only down side to ordering is it takes a little longer receiving my purchases.

Date of experience: June 9, 2018
Florida
2 reviews
2 helpful votes
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Swimdress review
June 9, 2018

The quality was nice and they had a large selection to choose from. Will purchase again from this website

Date of experience: June 9, 2018
Canada
1 review
6 helpful votes
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Ordered two tops. Very good quality. Had to return one because of size. Customer service offered two choices: your return and pay for shipping OR we reimburse you 50% of the value. The return address is in China and I checked: 12$ shipping (which is not too bad). But still, I took the refund. Customer service is fast and excellent. The only downside is delivery time.

Date of experience: June 9, 2018
California
1 review
3 helpful votes
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Shipping needs improvement. Although a tracking number is provided which gives the date your package will arrive I received my package 10 days after the stated date for arrival. But I must say it was like Christmas. Boy was I pleased with my dress. I wore it and I received so many compliments. All I can say, if you are purchasing for a special event order 2-3 weeks early!

Date of experience: June 9, 2018
Texas
1 review
1 helpful vote
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High Quality!
June 9, 2018

Wonderful swimsuits! Timely delivery and great Customer Service. Very satisfied customer. I would highly recommend to family and friends.

Date of experience: June 9, 2018
Canada
1 review
0 helpful votes
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One Item Order
June 9, 2018

Ordered something from LiliGal and it came in very good time and in good condition. Their service on this item was stellar. Thanks LLG. AFter this experience I will probably order other items.

Date of experience: June 9, 2018
Minnesota
2 reviews
2 helpful votes
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Love it
June 9, 2018

I ordered it for our vacation but got it early. Love it. It fits nice and love that I can change the straps around. Will be ordering more.

Date of experience: June 9, 2018
Georgia
1 review
0 helpful votes
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Nice clothes
June 9, 2018

I have liked the clothes I've bought so far and now they are having a better return policy, although I haven't used it. If you want your items fast, this is not for you. It will take a while to get them.

Date of experience: June 9, 2018
Australia
1 review
0 helpful votes
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Love it
June 9, 2018

I live in Australia and have been purchasing tops and swimwear and absolutely love all the choices and the delivery is excellent service
Have been recommending to a lot of people hete

Date of experience: June 9, 2018
GB
1 review
0 helpful votes
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Noticed that the design was interesting and so had to buy the over-shirt. Love it and it fits well! One can be apprehensive about sizing when buying online, but the shirt fits perfectly and I am very pleased with it.

Date of experience: June 9, 2018
Malta
1 review
2 helpful votes
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Very sadisfied
June 9, 2018

I ordered a Dreese and both the service and delivery were excellent.
Would recommend buying from Rotita.

Date of experience: June 9, 2018
Indiana
1 review
11 helpful votes
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Never again.
June 9, 2018

Do Not order from this retailer if you want to receive your order within a month of order. I ordered three tops on May 18 and have yet to receive my merchandise... yet alone be able to track my shipment with the link that was sent to me. But of course they have processed my payment. Worst online company I have ever experienced. Never again. And will share my thoughts with everyone I can.

Date of experience: June 8, 2018
New Jersey
1 review
6 helpful votes
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Horrible Quality
June 8, 2018

DO NOT ORDER FROM THIS COMPANY! Delivery took several weeks, top had extra long arms that were very narrow, sized at least 2 sizes too small. Picture of item looked beautiful, reality was horrible quality and fit. This is the second time I have ordered from a Chinese company and received garbage, lesson learned $32 wasted. Return is difficult and costly, I just threw the top in the garbage.

Date of experience: June 8, 2018
California
1 review
14 helpful votes
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Do not order from this company! I saw a blouse on a FB ad and ordered it. It was too small. After several emails attempting to get me to accept the blouse which didn't fit at a reduced price I paid the shipping fee to return it. I then ordered the larger size. Shortly thereafter a second shipment of the smaller size came. Same ritual to return it. By the time the larger size arrived I had found something else I liked better and returned it as well. I am still trying to receive credit for the shipment I did not order. I also want to be reimbursed for the cost of that shipment. I don't think the service representatives understand English.

Date of experience: June 7, 2018
Florida
2 reviews
0 helpful votes
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Excellent
June 7, 2018

I love the swimwear I ordered it fit excellent will be ordering some more items from you the first time I have ordered something for this site I see that you have good swimwear might find something else that I might want to order

Date of experience: June 6, 2018
Illinois
1 review
9 helpful votes
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I paid for extra shipping still took almost 2 weeks very poor quality clothes. Bought a dress for a wedding I wouldn't wear it anywhere it looked so cheap and not at all like the website made it out to be... Then when you try to return they make it almost impossible make u pay to send it back horrible customer care... DO NOT SPEND YOUR MONEY HERE. You will regret it just like I am now sincerely a pissed off customer

Date of experience: June 6, 2018
Texas
1 review
11 helpful votes
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Such a scam
June 6, 2018

I purchased two tops from this company. I paid extra to have them delivered within 8 business days. They arrived 15 days later. Both tops were such a disappointment... poor quality fabric, skimpy sizing. Worse... trying to return is a nightmare. My only hope is to get my credit card company to intervene to resolve this. Otherwise, I am out the dollars. Once again, you get what you pay for!

Date of experience: June 5, 2018
Florida
1 review
10 helpful votes
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Bait and switch
June 5, 2018

This company is a bait and switch. They don't say anything about them being in China (6weeks) to get the items and then they don't ship the product they show on-line. Product were shorter then the pictures. They sent something different from the photos. Stay away from this company!

Date of experience: June 5, 2018
New York
1 review
6 helpful votes
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Difficult
June 5, 2018

Rotita s return policy is very difficult. You are responsible for returns which average 10 to 15.00 dollars per item. There are also several steps, corresponding to customer service before the return is initiated. They offered me 50 to 80 percent off the dress
To keep it. That was very discouraging ( the dress went on sale 80 percent off once I said it didnt fit?)

Date of experience: June 5, 2018
Canada
1 review
11 helpful votes
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Purchased a top and bathing suit. The flowered top was totally different than pictured on their website. It wasn't the same flower pattern or color. The bathing suit top style was also different than the picture on the website. It had all these frills on it that definitely were not on the picture. (attaching images to show the differences)

Date of experience: June 4, 2018