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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Canada
1 review
7 helpful votes
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RUN... RUN... RUN!
June 19, 2018

Terrible quality of clothing. Terrible communication between seller and customer. Terrible length in time to receive shipping. I will be reporting them to the BBB.

Date of experience: June 19, 2018
Germany
1 review
0 helpful votes
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Help!@
June 19, 2018

It can't be this hard did you ever return how did you do it did you get a sticker did you use their address

Date of experience: June 18, 2018
GB
1 review
7 helpful votes
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Just goes on!
June 18, 2018
Updated review

I contacted Rotita and said if they wouldn't help I would go to Barclaycard for support as I had paid with my card. I got a reply back from Rotita - 'Best Wishes!' I think translated that meant 'Up yours'. They're just laughing at me.

Date of experience: June 18, 2018

Chinese company who couldn't care less
June 7, 2018
Previous review

This company based in China doesn't care about their customers so watch out. Paid extra for early delivery of my order - took over a month. When I complained they said I had ordered HOT SALE items and couldn't have fast delivery. I think all of their items are HOT SALE. In any case why did they allow you to pay extra if you can't have early delivery on them. Then they said I could have a 50% refund if the goods arrived after a certain date. When I contacted them to ask for the 50% refund they changed the date and said I couldn't have one. The goods were too late for my holiday and in any case didn't fit - their sizing is all over the place. I'm going to sell them on eBay - why - well take a look at their returns policy. Besides which I wouldn't trust them to refund me anyway.

Date of experience: June 7, 2018
Tennessee
1 review
11 helpful votes
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I purchased 5 shirts and every single one is in poor quality and workmanship. I want to return but will be spending more money to return. Easier for me to sell online. Will never purchase from again.

Date of experience: June 17, 2018
California
1 review
4 helpful votes
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Was skeptical at first, but was very SURPRISED when I opened the package!
NICE product and LOVE the price!

Date of experience: June 15, 2018
Texas
1 review
13 helpful votes
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Credit Card fraud
June 15, 2018

Bought and item from them poor quality. Then try to return and they said keep the item and we'll give you $17.98 back. They later got my C/C information from PayPal and charged $500.00 on my card. Keep away from this company. They say free returns that bull $#*!. Cost more to send them back. What would you expect from China! They're not even worth 1 star. No phone number to call. Why do you think you can't reach them to talk. They just want your money.

Date of experience: June 15, 2018
District of Columbia
1 review
1 helpful vote
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Great style, fabrics and colors. Bought three different tunics and love them all. Get compliments all the time. Washed great! Will buy more! Would like to see more choices.

Date of experience: June 14, 2018
Canada
1 review
5 helpful votes
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Items was great for the price but the arms are very narrow for the size. I always wear the same size and even with checking my measurement to be sure everything would fit well the arms are a very tight fit

Date of experience: June 13, 2018
New Jersey
1 review
8 helpful votes
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Don't order from this company, product comes directly from China. You have to pay returns to China! Cheaper to keep then return. When I was invoice said shipping $0
Now told would be cheaper to keep item then return it.

Date of experience: June 13, 2018
Florida
1 review
4 helpful votes
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Don't order from this company, product comes directly from China. You have to pay returns to China! I ordered my normal size, and the tops were too tight.

Date of experience: June 13, 2018
Georgia
1 review
5 helpful votes
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Amazing!
June 12, 2018

I received by first order and I really loved my product. It fits perfectly and it was exactly what I was looking for and expected.

Date of experience: June 12, 2018
New Jersey
1 review
4 helpful votes
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Uncommunicative
June 11, 2018

Ordered three blouses same size waited six weeks for delivery no emails at any time not even verifying $100 order. Terrible customer service. Will not shop here again. Products misrepresented but ok doable

Date of experience: June 11, 2018
Arizona
1 review
6 helpful votes
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The picture showed the Swim Dress with swim shorts but when I received it, it had skimpy, flimsy bottoms which I cannot wear. I won't be ordering anything else since I can't depend on the pictures being what I order. So now I must pay for new shorts for my swimdress. Very disappointed.

Date of experience: June 11, 2018
New York
1 review
5 helpful votes
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Disappointed!
June 11, 2018

While it took two minutes to take my money, it took two months for delivery of my bathing suit. Liligal customer service did not notify me of such a long wait for delivery. It took me contacting them to get a delivery date. Way too long for delivery after promised date for delivery. I love the bathing suit... Be sure to order long before you want/need your items.

Date of experience: June 10, 2018
BeBold L.
Germany
1 review
0 helpful votes
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My brown hooded jacket fits awesome! I have fat arms but there was no issue at all either the fit. The tailored in waistline sits just right and has perfect length

Date of experience: June 10, 2018
Wisconsin
1 review
2 helpful votes
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Great selection
June 10, 2018

The inventory of clothes is huge. The quality of my purchases will make me shop online with them again.

Date of experience: June 9, 2018
Arizona
2 reviews
1 helpful vote
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I love to look through these offers as so many are unusual, not to be found in shops. Pretty colors. Only negative is that the wait to receive the items is often several weeks. Plan for that. But it may be worth the wait.

Date of experience: June 9, 2018
California
1 review
6 helpful votes
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Dont shop here
June 9, 2018

I should have read the reviews this is the worst shopping site ever. Clothes are made of cheap material, colors are not like pictures, finishing items like zippers sewed over so you cant unzip.
Never again ever!

Date of experience: June 9, 2018
Texas
1 review
4 helpful votes
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I tried this website for the first time and I must admit I was surprised by the delivery time and quality. The material runs big so I had to return my purchase for a smaller size. If all goes well, I plan to order again. I hope my experience is the same.

Date of experience: June 9, 2018
California
2 reviews
1 helpful vote
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Take a look at the many items they have for sale and if not satisfied you can return item to them with a paid return label they give.

Date of experience: June 9, 2018