DO NOT WASTE YOUR MONEY AND TIME! I ordered products from Rotita and when the shipment arrived, I was very disappointed because the products were not a true representation of the pictures online and lacked quality. Also, the sizes were not according to the chart provided and the clothes did not fit properly.

I wanted to get a refund on about 90% of the purchases but that has been very difficult due to very poor and or no customer service. I was not able to get information for a return/refund after several attempts trying.

I will never order from Rotita again and advise you to do the same. I wished I would have seen the reviews prior to ordering. KEEP YOUR MONEY.
Sheila W. 6/30/18

If I could give them a zero I would. This company gave me a medium dress that I couldnt even fit over my head. Tried to return it and they only would offer me a partial credit. I asked for a full refund and they closed the ticket. No phone number either. BUYER BEWARE. BUYER BEWARE BUYER BEWARE BUYER BEWARE. HAD TO GO BACK AND FORTH WITH MY BANK CHASE THEY GAVE ME A HARD TIME, CALLED THEM BACK AND DISPUTING IT AGAIN. ROTITA CANT DO THIS TO PEOPLE. CRIMINALS

I ordered three pieces that looked great online. Upon receiving, which took forever, I could see the fabrics were terrible and the workmanship cheap. Buttons are horrible and fabrics flimsy. There is no paperwork inside the shipment for returns. After getting online the company sends you a ticket number but you don't know what to do with that. Upon a live chat, which is not a live chat, you are offered a bargain to settle with them and keep the merchandise. If you do not accept the terms you are told you pay shipping, provide them with a tracking number from the post office and are not promised anything in return. They continue to bargain. When you refuse they come back with an offer of 80% and you keep the items. I refused and have not heard. I even wonder if I will ever get my money back from them. They try to wear you out so you do not return the items. It is almost successful since I am so angry and don't want to go thru anymore with them. I urge you never to buy

This such a scam. Same company keeps changing its name to stay ahead of the bad publicity. Look up reviews on Modlilly. Same problem, same scam. They will take fiorever to sent you the items (becaue they come from China!), send you a cheap imitation of what they show in the picture, and not refund your money even when you return the items. Never ever but from them or any other company from China. I had this problem with another company I thought was out of Great Britain but, SURPRISE! It was a scam. They were covering up the fact they were out of China to get people to but from them. Sent me cheap Walmart looking pumps instead of the Badgley Mischkas I ordered. BUYER BEWARE when purchasing from CHINA!

They got me. I got scammed. I believed the fake reviews and ordered $177 worth of swimwear. They are all a joke--horrible quality and fit. So here's what happens when you request a return: Liligal offers you 50% refund and you get to keep the suits. TURN THIS DOWN, like I did, and they will offer you an 80% refund and you get to keep the worthless suits. Or you can mail them crap back, and good luck getting your money. So I just opted for the 80% to reduce my scam pain, which supposedly will be refunded in next 2 days. Here are the customer service emails, in order:
EMAIL 1: Thanks for raising this issue with us. I understand that you want to resolve this issue urgently, we feel the same way. Sure you can make a return for full refund. Before any return, I suggest you read return policy, https://www.liligal.com/return-policy-a90.html It states that customers are responsible for the return shipping fee(Note: Customer from United States return the order to USA address, others return to China address). So I am wondering if you accept the alternative choice I advise. I have been trying hard to provide a 50% refund (90.19 USD) of the items you mentioned as compensation. In this way, you dont need to return or pay any return shipping fee. As for the item(s), you can keep it and deal with in any way you want. We hope for your understanding and wait for your early reply. Then we will know the next step to help.

(I SAID NO, I WANTED TO RETURN AND GET ALL MY $, so...)

EMAIL 2: Its a pity that we dont reach an agreement. So I have contacted our manager and applied 80% refund (144.28 USD) of the items you mentioned as compensation. I understand you may not quite satisfy with our products. So I asked my manager many times, this is the best offer I can apply for you. That means you dont need to return, you can still have almost all money back. So Kimberly, would you like a second thought? Look forward to your early reply. Then we will know if you prefer a return or an 80% refund without return.

Paid for expedited shipping. Did not receive for weeks and only after got PayPal involved. Returning shipment most grueling experience I've been through as not responsive and took 4 "tickets" with customer service to get refund. They state once you send shipping information on returned items they will immediately credit you. This is bald face lie. Took weeks even after sending picture of tracking receipt. Can't contact them by chat line or phone. This is the worst online experience I have ever had!