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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

North Carolina
1 review
10 helpful votes
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Terrible!
July 25, 2018

I bought what looked like the cutest bathing suit ever, I seen on Pinterest. I ordered it for a trip I was going on a month away. First off, it arrived the weekend after my trip. Very disappointed! I tried it on and the fit wasnt just right. The top seemed ok, a little over the top.
But the bottoms skirt seemed a little long. Well I still wanted to try it out, so I packed it for my next beach trip. I put it on and went out to the beach. As soon as I got out of the water the skirt stretched down to my knee caps
I was walking out of the water looking like a foul holding my skirt up. Needless to say, the ppl I was with was dying laughing while I was looking stupid! If you want a good laugh buy from this company

Date of experience: July 24, 2018
Hawaii
1 review
11 helpful votes
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I purchased three tops back in May. They are the cheapest and most horribly made garments. Sizes are off, construction is shoddy. Following their return procedure is pointless since they only respond with requests to accept products at increasing discounts. These goods cant even be resold on eBay due to their horrendous manufacture. What a scam. Avoid doing business here.

Date of experience: July 24, 2018
Ireland
1 review
3 helpful votes
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Surprised!
July 24, 2018

Ordered swim wear - was concerned when the dispatch email gave two dates for refunds if your delivery didn't arrive! If you start your delivery correspondence with "50% refund if you don't get it by this date, and 100% refund if you don't get it by that date" you think it must be trouble! Delivery was overdue - read dreadful reviews and thought "Oh no!" However, to my surprise my swimwear arrived! Pretty much as advertised, quality is OK/basic, could be better. I used their sizing charts to order and it's sized correctly. Took about a month from order to delivery. I seem to be one of the lucky ones - and have to say they've done ok by me.

Date of experience: July 24, 2018
Nevada
1 review
10 helpful votes
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Horrible company
July 24, 2018

I bought $100 in bathing suits at the beginning of June, it is almost August and still no clothes. I opened a ticket and the first response was fast but when I said just refund my money, absolutely no response so for the past 2 week. This company is a RIP off. I wish I was would have researched them better before I bought from them. Buyer Beware

Date of experience: July 23, 2018
Washington
1 review
17 helpful votes
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What a gyp!
July 22, 2018

Unfortunately for me I ordered 5 bathing suits thinking what a great price! First of all it took forever to get them and then after opening the package, total disappointment. They didnt fit at all and the quality was horrible! So then I did what they asked, following their customer service rules to return them and all they kept saying in their response emails was would I accept a partial refund. I kept stating NO, I wanted a full refund. After about 10 emails, that never happened. I lost about $60! There should be a law against people like this doing business in our country. DO NOT BUY ANYTHING FROM THIS COMPANY!

Date of experience: July 22, 2018
Tennessee
1 review
13 helpful votes
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I bought a Khaki pant set from this company and it come to me in rayon material. The blouse was not finished, so it only covered the top portion of my chest. Also the sizes were smaller than stated. I have never had such horrible experience with ordering clothing before. DO NOT BUY ANYTHING FROM THIS COMPANY!

Date of experience: July 20, 2018
Canada
1 review
13 helpful votes
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Buy at your peril
July 20, 2018

Do not buy anything from this company
The product is utter garbage. It has a passing resemblance to what is shown.
Returning is not an option as it is very expensive to do.

Date of experience: July 20, 2018
Colorado
1 review
11 helpful votes
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LilyGal Renamed
July 19, 2018

I saw this company advertised as LilyGal about a year ago when I ordered what looked like cute clothes at a reasonable price. It took nearly a month to get to me and that was my first clue that it was probably from China. That is when I looked at all the bad reviews and I have to agree. The quality of the clothing was terrible. Everything was dry clean only. The coat I ordered in my normal size would have fit my 8 year old granddaughter better. LilyGal must have gotten enough bad reviews but instead of any improvements they have just renamed it to Rotita. Similar clothing, same models, Same scam. I don't know how this is allowed to even be a legitimate webstore or how they stay in business. They should be taken off the internet.

Date of experience: July 19, 2018
Illinois
1 review
17 helpful votes
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Shame! Shame! Shame! Trying to return my purchase because the product is not the quality product pictured. False Advertisement! Especially the part that says easy return

Date of experience: July 17, 2018
California
1 review
15 helpful votes
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My first site jabber review. Wish I'd checked here before my $150+ order. Everything you've read is true. Once you place your order you can't get back onto web site to contact customer service etc. Fishy as heck.

Date of experience: July 16, 2018
California
1 review
11 helpful votes
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No item shipped
July 15, 2018

Ordered a item paid for 6 to 8 day shipping 30days later nothing, and tracking shows still in transit. The same info after sending in a ticket.

Date of experience: July 15, 2018
GB
2 reviews
33 helpful votes
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CRAP!
July 14, 2018

Purchased this dress - they shipped it fast but when I saw it... it was evident how they managed that. Loose stitching throughout (clearly visible)... could not fully unzip to try on because the idiot that made it stitched the outer zip section up preventing it from fully going down all the way (when you look inside you can see there is more zippage that should go down more).

You have to raise a ticket, attach images (yet their stupid website has size restrictions) then you get waffle bad grammar replies trying to give you partial refunds which given they knew they dispatched a crap quality dress out to me... is not on!

Such a palaver - shop with them hit n miss at your own spending risk! They are refusing to refund me in full so I have sent them a stern email (*******@rotita.com) and they will never see my money again... but that bounced back with 'raise a ticket' auto response. They are totally evasive!

https://www.rotita.com/belted-high-waist-lace-panel-maxi-dress-g*******.html

Date of experience: July 14, 2018
Texas
1 review
14 helpful votes
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Order Never Showed
July 14, 2018

Buyer beware! Never revived my swimsuit. Will try for a refund, which will no doubt be a hassle judging from all the negative reviews Ive read.

Date of experience: July 13, 2018
Pennsylvania
1 review
15 helpful votes
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Ordered swimsuits, very cheap material and TWO to THREE SIZES too small! Contacted company, they said 'spoke to my manager many times, will give 80% refund and let you keep item, how is this? What is your decision?" Believe me, from reading these reviews, I am sure I won't get a refund at all. If I do, I'll come back and update. But, BE FOREWARNED, they seem NOTORIOUS for CHARGING YOUR CARD EVEN MORE than what you ordered, never giving refunds! Criminals! So much for ethics in China!

Date of experience: July 11, 2018
Utah
1 review
11 helpful votes
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Rotita does not honor their return policy. They tell you they have a return address in the USA for merchandise you want to return. But according to a recent review they required her to spend almost $40 to return merchandise to China. They are not honest. They won't issue you an RMA number to return items if you want a FULL refund. They try every which way to get you to take a percentage of the money you spent on their clothing instead of a full refund for all items you want to return. They pretend that there is a "manager" who won't let them offer you more than, say 80%. This is very similar to the Ethiopian scam but this appears to be based in China - but who knows. The clothing looks good online but is not as nice in person. Dealing with such an underhanded, illegitimate business that will not fulfill their published return policy is a very bad idea. Don't do it. It's not worth it. There are many more businesses that you can buy from that are legitimate and honor their policies and care about their customers as well as their merchandise. Rotita is a scam.

Date of experience: July 11, 2018
North Carolina
1 review
7 helpful votes
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No refund
July 10, 2018

Yes i returned items and sent several times the UPS tracking information and sent them where UPS said it was delivered. I never received my refund

Date of experience: July 10, 2018
California
1 review
6 helpful votes
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Ordered BEFORE vacation. Should have been here before leaving according to shipping times. Was not at house AFTER returning from vacation. Tracking says it is finally in the country? Hard to get a new password to sign in to further track and make comments. In limbo I guess. Hope it arrives someday. I will not order from them again due to delayed shipping, which in some instances, you are not aware of until AFTER the order is placed

Date of experience: July 9, 2018
California
1 review
13 helpful votes
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I ordered 2 swimsuits, one for me and one for a friend. The suits did not fit either one of us. The bra cups are small and round (very strange, is this what Chinese women wear?) The suits are small in some places and big in others. I tried to return them and found out I would have to jump through several hoops and pay for shipping to China. After sending them a picture of why the suit didn't fit and filling out a questionnaire, they said to keep the suits and they would refund half my money. I decided it would be easier just to keep them, now I hate every time I wear one.

Date of experience: July 9, 2018
Australia
2 reviews
21 helpful votes
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I purchased a bathing costume, it has come, it's too big. I can't find the return address, and how to get my money refund back.
I feel 'sick' about it all.
I am also waiting on a blouse to arrive, I bet that wont fit.!
Can anyone HELP me please.!

Date of experience: July 9, 2018
California
1 review
10 helpful votes
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I have to pay postage to get that much of a refund. The ad says... if you are not 100% satisfied with the items you received, we gladly accept the return&exchange within 30 days of receipt,... but not 100% refund.

Date of experience: July 6, 2018