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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Virginia
1 review
15 helpful votes
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Nightmare
August 8, 2018

Ordered an item that was supposed to make it in 7-10 days. I got an email stating it could arrive in 3 months, so I tried to cancel. Too late they said. So I was just going to wait for it. It's now been 3 weeks and has been bouncing around post offices for over a week now because the address is missing or something. No indication from USPS. So now apparently it's back to China. Will NEVER use again. Horrible experience.

Date of experience: August 8, 2018
Massachusetts
1 review
14 helpful votes
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Terrible company
August 8, 2018

I ordered two blouses and prepaid by PayPal, blouses arrived and looked terrible on tried to return them, unable to return unless I paid to mail them back to China. If I returned them by US mail I would have lost not only the charges for the blouses but also the postage to China. NEVER AGAIN!

Date of experience: August 8, 2018
Missouri
1 review
17 helpful votes
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Ordered 2 swimsuits that took forever to receive. When I finally got them they were very poor quality and one didn't fit at all (both were same size). When I tried to correspond with them, the "on-line" chat was NEVER up. When I tried to sign into my account, they said I had used the wrong password. When I clicked for a new password, I got nothing (a link was never sent to reset password). When I tried emailing them, I got "try again, our email is down for updating). I tried each of these attempts at least 6 - 12 times and NEVER got through to them. I just resigned myself to the fact that I got SCAMMED (as it seems many others have as well). This outfit needs to be removed from the internet... it is nothing but a HUGE SCAM. I didn't realize when I ordered that it was from Shanghai China or I would NEVER have ordered in the first place. RIP-OFF COMPANY

Date of experience: August 7, 2018
Canada
1 review
14 helpful votes
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Horrible quality
August 7, 2018

I ordered two blouses from this company. Both were cheap and ugly. I will never wear either of them. No matter how good it looks, don't order. The pictures do not accurately depict the product.

Date of experience: August 7, 2018
New Mexico
1 review
16 helpful votes
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This business takes forever to deliver, does not respond to requests regarding your order and finally their products look cheaper and sleazier then the sale bin at any "inexpensive" store that you can picture. The material is not as represented, the stitching looks as though a five-year old was running the machine (come to think of it, maybe that's the case) and the sizing and construction are totally crazy. Total waste of money.

Date of experience: August 6, 2018
Canada
1 review
16 helpful votes
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Order not received
August 6, 2018

TERRIBLE service! Order was not received. Ordered April 30,2018 still nothing August 5th. The tracking number LiliGal sent me wasn't recognized by UPS or Canada Post. Worst of all, I paid via PayPal and they have refused to send a refund.

Date of experience: August 6, 2018
Minnesota
1 review
6 helpful votes
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I needed a swimsuit to fill out the rest of the summer. Don't care if it lasts until next year as I don't expect to be the same size.
I was nervous about sending money to China. Some companies there are perfectly ethical, others not so much. But the fact that they use Paypal lessened my fears.
I ordered on a Sun & had it the following Sat.
The color was exactly as seen in the pictures. The fabric was the typical "Lycra-like" fabric found in most cheap suits.
The top was surprisingly very well crafted for a $30 suit. (See pictures.)
The bottoms, not so much. It had only three seems. I would prefer a more substantial waistband on them. It was typical "Walmart-like" quality.
The fit was better than expected. I expected it to tug on my shoulders as Chinese products are always short in the body. ( I guess they just don't have enough large Americans there to get accurate sizing for us. :) ) The tug on the shoulders is there but barely noticeable.
Their web site clearly says "good quality for non-high end clothing" and that is exactly what I got. What can you really expect for $30 for a swim suit?
Seroously, people. If you want really good quality and exceptional customer service, you're going to have to pay more than $30.

+2
Date of experience: August 5, 2018
Texas
1 review
17 helpful votes
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Customer Services number NEVER picks up! No Emails answered or returned! No refunds! Purchased swimsuits and never RECIEVED! I WILL BE CONTACTING BETTER BUSINESS BEAUREAU!

Date of experience: August 3, 2018
NL
1 review
11 helpful votes
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''30 days easy return' does not indicate that you have to return the item to America! It would have cost me 18 Euros to post my swimsuit back. Heaven knows what it would cost to post heavier items. No wonder they offer partial refunds for you to keep the item. HIGHLY RECOMMEND YOU GIVE THIS COMPANY A MISS.

Date of experience: August 1, 2018
Wisconsin
2 reviews
13 helpful votes
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Buyer Beware!
August 1, 2018

These are by far the worst swimsuits I have ever seen. The quality is like that of a school girl learning how to sew. The size was not correct at all. Total waste of money!

Date of experience: July 31, 2018
Florida
2 reviews
16 helpful votes
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Ordered ten items (129.00) in June 2018; arrived July 2018. Poor quality material and Chinese (small) sizing means no thanks! Followed refund policy, to no avail! They do not grant refunds - even though their policy clearly states it! DON'T ORDER! If you are like me, left with this material and no funds, REPORT THEM TO THE BBB in the least!

Americans HATE BEING RIPPED OFF especially from overseas companies!
Mary B.

Date of experience: July 31, 2018
Florida
1 review
10 helpful votes
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Stay away
July 30, 2018

I ordered a swimsuit from this company before looking at any reviews. My mistake. The clothing they sent me was not what I ordered. Not a swimsuit, not the right size. You then send in a ticket to them to try and return the product and their first response is to offer you a refund of 50%. Again, not the right size, not what I ordered. You need to pay to return products.

Date of experience: July 30, 2018
California
1 review
14 helpful votes
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A dishonest company.
July 30, 2018
Updated review

I Have been emailing back and forth with Rotita for at least 8 emails re returns. The latest reply from Rotita says, "Sorry. You didn't order from this site". I looked at the bag my order came in and they don't even has the company name on it. They did not send an invoice with the package, They do every thing they can to make returns impossible. I know I ordered from the Rotita site. The items I ordered continue as popups from Rotita on my computer. This company is completely DISHONEST. Do not deal with them! Evidently in China one can conduct business any way they choose.

Date of experience: July 30, 2018

DO NOT DEAL WITH THIS COMPANY!
July 27, 2018
Previous review

Cheap quality fabric. I have been in a few weeks struggle to return an item. I received no invoice or packing slip with my order. I received no email from Rosita when I placed order or when order was shipped containing order number. Therefor I have no order number! I emailed Rosita re return & they will not okay return until I give them my order number. Soon it will be past their 30 day refund policy. This company does not seem to be an honest company!

Date of experience: July 27, 2018
Maryland
1 review
9 helpful votes
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Read the reviews and DON'T purchase from this site. Worst customer service EVER. Can't contact rotita for refund information.

Date of experience: July 30, 2018
New Mexico
1 review
19 helpful votes
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And because Google literally stalks me with YOUR ads I wouldn't buy anything from you if my life depended on it. ENOUGH ALREADY! The flickering only makes me FURIOUS, not "interested" as I am sure you would hope for! FURIOUS AND MORE! GO AWAY, stop harassing people with your god-forsaken, never-ending, flickering ads!

Date of experience: July 28, 2018
GB
1 review
13 helpful votes
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Orderd nice striped hoody it finally came but the wrong size i wanted l and got xl.So i returned to the return address on post only to find out it was the wrong address.So they told me it was to go back to usa not some unit here in uk. Why didnt they send me correct return add with return label like they ment to. I did get a refund but they didnt want to pay full amount at first 80% went to my account for another purchase so i bought the correct size that came today it fits.If you use them alot you get l points i used them along with the refund and bought a second top hope thats here soon. Yes the clothes are made in CHINA and come from shanghi its from a poor place and the sizes are ok if you read the size chart & dont mind POLYESTER!

Date of experience: July 27, 2018
Colorado
1 review
8 helpful votes
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Do not use this company. They are a rip off. They do NOT honor their return policy at all. DO NOT USE

Date of experience: July 27, 2018
Texas
1 review
7 helpful votes
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Send my item
July 27, 2018

I ordered 4 items received 3, send item or refund l will not reorder until I receive my item or refund

Date of experience: July 27, 2018
Florida
1 review
11 helpful votes
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NOT RECEIVING EMAIL AND THEY ASK ME AGAIN TO CONSIDER KEEPING MY ITEMS AND WITH EVERYONE OF THESE THEY WARN THAT YOU SHOULD READ THEIR EMAIL POLICY WHICH STATES YOU ONLY HAVE 30 DAYS FROM THE DATE ITEMS ARE RECEIVED TO RETURN TO THEM. "ITEMS MUST BE RETURNED WITHING 30 DAYS TO THEM, NOT SHIPPED RETURNED" THIS IS WHY THE DELAY IN RESPONDING, AND APPROVING A REFUND IS THEY WAIT TILL YOU HAVE TO YOU HAVE PAY NEXT DAY SHIPPING TO GET INTO THEM ON TIME.

Date of experience: July 27, 2018
India
1 review
13 helpful votes
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Bloody crooks
July 25, 2018

Goods arrived, nothing like the item ordered. They refuse to cover return costs, will not refund me until I return the trash they sent, at my expense. To supply something not as described in their sales literature, then refuse to correct the matter must be illegal, surely?

Date of experience: July 25, 2018