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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

New Jersey
1 review
11 helpful votes
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Wish I had read the review before I bought the items... too too too small.
Run around for refund... I will never buy from this vendor again.
Bad company who does not stand by their return policy.
They will go out of business quickly, so I guess they want to make all the money they make... DO NOT BUY FROM THIS COMPANY. I am surprised PAYPAL would stand by a vendor like this... No Goodnick.

Date of experience: November 5, 2018
Australia
1 review
10 helpful votes
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Crap.
November 5, 2018

The top looked pretty and reasonably priced and was deluded enough deluded to think it came from America. When it arrived foulest smell as I opened the plastic bag. Felt the "fabric," it was slimy. No label inside no address or purchaser information. I tried it on and it was a clingy disaster. Obviously Asian sizing. I am pretty annoyed as I am on a fixed income and can't afford to waste $50 Australian dollars on this ghastly product. It is not good enough to donate to charity shops. I feel totally ripped off. I have never written a bad review before but the Liligal website looked very attractive. I was going to order some more items. So glad I waited to see what this one was like before I did. That is the only bright part of my sorry tale.!

Date of experience: November 5, 2018
Illinois
1 review
6 helpful votes
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I ordered a very cute jean jacket but didn't wear it until 30 days had passed. I was totally humiliated at work when my coworkers noticed how the sleeves did not match. I sent pictures to Rotita but they refused to replace or refund the item.

Date of experience: October 31, 2018
Delaware
1 review
7 helpful votes
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I purchased 2 bathing suits from this company and the quality was HORRIBLE. I threw them in the trash after reading these comments (wish I had read before) because it wasn't worth the postage to ship the CRAP back to China.

DO NOT BUY FROM THEM.

I will ALWAYS check for reviews from now on when buying from an online company I've never heard of. Lesson learned

Date of experience: October 31, 2018
Texas
2 reviews
9 helpful votes
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Ordered a hollowed top to be delivered for a party
Paid for 6 day delivery
Actually allowed 11 days
Product was delivered 14 days after
Requesting a Refund
Getting the run around
I do not recommend this site
Unless you don't need your product delivered for 3 months...
Very poor customer service

Date of experience: October 30, 2018
Kansas
1 review
7 helpful votes
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Slow
October 29, 2018

I ordered 2 blouses and 1 pair of palazzo pants. The sizes are accurate. However the zipper on the palazzo pants are on the right hand side (should be on the left hand side) and the top section of the zipper catches the fabric and very hard to unzip. I struggled for 15 minutes before I was able to get the zipper down. Since I can fix this issue I decided to not return. I have sent an email to Rotita. Waiting for a response back. The service is slow. Took 5 days to for my shipment to be sent and did not receive it for another 9 days. I believe there is an option for faster delivery for a charge. With other companies getting items delivered in half the time with free delivery, I would think that Rotita would prefer more business and get the shipping updated to a faster delivery. I know I would order more, but not with this slow service.

Date of experience: October 28, 2018
California
3 reviews
13 helpful votes
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Suckers, beware!
October 24, 2018

No return address and clothes are terrible quality. Postage to China to return goods is worth more than actual clothes which is what they count on.

Date of experience: October 23, 2018
North Carolina
1 review
16 helpful votes
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It took 3 weeks for the order to arrive and when it did, I couldn't believe the smell when I opened the package. Extremely poor quality and doesn't look like the online picture. Will NEVER order anything else from this company!

Date of experience: October 22, 2018
Illinois
1 review
11 helpful votes
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Poor Quality
October 22, 2018

Ordered one sweater to test the quality, company, etc. Waited forever, although was charged immediately. Finally received - poor quality, no label in the collar; return very obscure. Ordered a medium which is normal for me, and it felt like an XS. Rather than hassle w/return, I'll just give it to charity. It is nothing like the picture, and nothing I would wear anyway. So disappointed - it looked so cute on line, but very deceptive advertising. Will never order again.

Date of experience: October 21, 2018
Pennsylvania
1 review
10 helpful votes
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Very disappointed
October 20, 2018

I ordered a red and white top that was $31. It arrived in the sealed gray shipping bag inside its own clear bag which was soaking wet. The top was drenched with something which caused the red dye to blead onto the white. Totally ruined. How does that even happen? When I contacted customer service, they wanted ME to pay to ship this soaking wet ruined item back to them on my own dollar and only offered me a 50% refund. Buyer beware!

Date of experience: October 20, 2018
Pennsylvania
1 review
13 helpful votes
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Low quality
October 20, 2018

I recently purchased a dress from this site. My first red flag should have been that it was estimated 4 weeks for standard shipping, so it was obviously coming from over seas. When it arrived, it looked like something I patched together in my 6th grade home Ed class. That fabric was cheap, the dress is boxy I couldn't tell the front from the back(there was also no tag) there is a seam right down the front, and all of the edges look like they are about to unravel. I fear if I wash it one time it's done. I really love the style of the dress but the quality is very bad.

Date of experience: October 20, 2018
Australia
1 review
6 helpful votes
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Beautiful
October 19, 2018

I purchased 2 dresses and the fit was perfect, beautiful fabric and I absolutely love them. Will definitely be ordering off this site again

Date of experience: October 16, 2018
Pennsylvania
1 review
10 helpful votes
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Just Horrible!
October 16, 2018

The pretty photos are misleading to the extremely poor quality.

The clothes ship from China and are horrible quality with Asian sizes and proportions.

Total junk.

They will not issue a call return tag so you have to ship back to Chona at you expense.

You'll trash your money if you buy from this company.

Date of experience: October 16, 2018
Louisiana
1 review
20 helpful votes
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Thanks for the warning!
October 16, 2018

I'd already had a few in the basket. I'm so glad that I checked the reviews. Thank you all for taking the time to share your experiences. Five Stars For Deception!

Date of experience: October 14, 2018
South Africa
1 review
11 helpful votes
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DISHONEST COMPANY :(
October 10, 2018

I placed an order in June 2018 and paid for it. To date I have received nothing, and no response to emails. So frustrated and angry!

Date of experience: October 10, 2018
Washington
3 reviews
40 helpful votes
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These are all the same distributor. They have even more than the above mentioned names. Watch for the same models and dresses in each site.
The facts are these: I purchased over $350 in dresses from this site. Over 75% had manufacturing defects and deformities that made them unwearable. I contacted the site for an exchange (not even asking for a refund) and filed a claim on their 100% satisfaction policy. Within 24 hours I was no longer able to log in to my own account on their site, nor renew the password or any other method of accessing my claim or order history. I had been completely stone-walled. I still have a full case of dresses that are not only cut improperly, but have no lining, are very cheaply made, cut badly, and sewn with very very poor workmanship, and are quite ugly in reality. And on top of that, I was completely blown off from the company, in spite of their satisfaction policy. It turns out, this all comes from China, and our Federal Trade Commission cannot enforce their promises to trade or refund. It is all straight up lies.

+4
Date of experience: October 9, 2018
Arizona
1 review
10 helpful votes
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. SCAM! DON'T BUY ANYTHING FROM THIS COMPANY OUT OF CHINA. CAN"T GET ON THERE WEBSITE BECAUSE IT WON"T TAKE MY EMAIL AND PASSWORD INFORMATION. EVEN CHANGED MY PASSWORD AND STILL CAN'T GET IN. CLOTHES ARE LIKE A THRIFT STORE WITH A VERY HIGH PRICE. I WILL BE CONTACTING THE BETTER BUSINESS BUREAU. THESE PEOPLE SHOULD ONLY SELL CHINA. Susan Virgil *******@yahoo.com

Date of experience: October 7, 2018
Arkansas
1 review
14 helpful votes
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You'll be sorry!
October 5, 2018

Bad quality fabric and workmanship. Looks nothing like the photo (very boxy). Their cheap, sleazy crap ships from CHINA! Returning something to China costs far more than the item is worth so you will wind up throwing it away and be out the money you spent. Just donate the money to charity, at least that way you get a write off. I'm taking the four tops I purchased to the women's shelter.

Date of experience: October 5, 2018
Oregon
1 review
16 helpful votes
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They never issued me my refund, even after I sent them confirmation of them receiving my returned item! I've made 5 (FIVE) attempts to contact their customer service department to question the location of my refund, It's been nearly 3 weeks since I returned the swim suit! Don't waste your money, buy your clothing elsewhere!

Date of experience: October 3, 2018
Colorado
3 reviews
16 helpful votes
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I actually found Liligal's clothes on ANOTHER WEBSITE--unfortunately I didn't write it down, but they were identical to the clothes sold by Liligal, and CHEAPER TOO! Liligal BUYS these clothes and resells them at twice the price--that's why they're so expensive. And that's why you can't exchange them for a different size. They don't even manufacture them themselves! I reported Liligal to PayPal, and PayPal actually refunded me the difference between what I paid for the clothes from Liligal and what was refunded me, because Liligal had LIED to me, that "my exchange had been approved." I spent $14 to return the clothes, then Liligal STILL only refunded me half the price. I asked PayPayl to remove them as a PayPal vendor.

Date of experience: October 2, 2018