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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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The order took more than 12 weeks to receive and when it arrived, it was a 9-10 dress instead of 2x that I ordered. This happened on 2 different orders and I had to give the dresses away. A waste of time and money. They cannot deliver what they promised. Just think if they receiving money from hardworking people for nothing.
This company is a hit or miss. The first dress I ordered I gave 4 stars because I was so pleased with the dress, the fit, the fabric. Loved it! So I ordered 4 more pieces. Unfortunately, something wrong with every piece. I had to pay for return shipping but they refunded my account in a timely manner. My advice is stay away from patterns. The patterns don't line or you may get a dress with the pattern of birds flying upside down haha. The sizing is way off! I ordered two jumpsuits in the same size. One was a bit snug and the other was so big i could not get it taken up.and yes I measured myself according to their size chart prior to ordering.
Beautiful dress for work! Received quickly! Making another purchase. And will purchase more sophisticated work clothes
Purchased item from rotita. Item was not good quality and huge. The real issue is trying to return said item. They make it almost impossible to return an item. I'm still waiting for my refund. Wish I'd read these reviews before I purchased item. I agree with others: STAY AWAY FROM THIS COMPANY OR YOU'LL BE SORRY!
Can I leave zero or NEGATIVE stars?! Placed an order on Nov. 30,2018... which they show placed on Dec. 1 because they are 13 hours ahead. Not happy with date told would be recieved, so asked for expedited shipping, and paid for it on Dec. 5. Was told by a representative it would be recieved in 1-2 weeks. Chart on website shows 3-5 days for shipping if expedited shipping paid for. Shows shipped on Dec. 7. Tracking shows "Processed Through Facility" on Dec 11... then NOTHING! Today is Dec. 20. I have asked (3 times!)for a refund on the shipping charge, since it was NOT expedited. Those requests were ignored, with the only response being that they contacted the shipping company and are waiting for a reply. I have now notified them that I will be refusing the package and expext a FULL REFUND on everything, including the shipping charge! I have also placed a dispute with my credit card for the charges since I never recieved the package.
UPDATE: Package delivered on Dec. 28. And I refused it and sent it back. They finally refunded me the purchase price, BUT NOT THE SHIPPING CHARGE! They claim they gave me a full refund! I am STILL (on Jan. 5) fighting with them for a refund on the shipping fee.
Never got my order. Tracking shows delivered (6wks later) to a different city than where I live. No customer service phone number. Filed 3 tickets with my complaint, says contact me within 1 hour. Never again will order from this fraudulent company.
I ordered a beachy looking hoodie for my daughter in law for Christmas, it was supposed to be cream/with wine colored bold stripes on it. To order the color, you chose either blue or wine. This top showed 55 (5) star reviews on THEIR site in the area that the top is showing the picture. It is crucial to know this because they control the reviews and will not let a negative one through so you can't see what is really going on with this company. This shirt showed up and at first I was like what the h---? Why is it so faded as if washed 200 times already, nothing like the vivid wine colored stripes in the picture. Turns out, it was sewn inside out! How could this go unnoticed, it was so obvious. My daughter in law put it on inside out to see if it would work anyway, seams are to large and noticeable as well as the tags. It doesn't get any lower than a company deciding to send it anyway. It was a gift, shame on you! Never again... returning it and letting everyone know about this company!
Placed the order on 12/6 and the money was immediately taken out of my PayPal. I have been getting a run around in broken English ever since and canceled my order weeks ago. Still have not gotten refund. Involving PayPal now...
Ordered 3 tops that looked great in the pictures. Arrived 7 weeks later, jammed in my mailbox in a cheap plastic bag. One top was OK, the other 2 were a joke. One sweater fitted like a dress, the other 'blouse' did no fit over my head, and had no buttons or zippers that would allow it to fit. Seventy dollars down the drain. Did not send items back because I don't believe they would acknowledge receipt of them, yet alone submit a refund.
I ordered a dress from them, which didn't fit. Got the run around to return it. They would only return half my money. Said it was made to order dress, they never got my measurements. The dress would not even zip up. It cost me $150.00 dollars. I got $75.00 back, to ship it back to china was a mere $37.00
Complete scam of a company! The item will arrive a couple of months late and efforts to contact the company will be unsuccessful. The quality will also be crap and the shirt will have a chemical smell.
My story is a repeat of so many other reviews - took forever to get my order, of course it doesn't fit. Poor quality, top doesn't look like the advertised item, shape is weird, sleeves too long, body too tight. I'm trying to return but their online chat doesn't work. In fact, I can't get their webpage to work at all. When trying to open a return, it says it doesn't recognize my password but ignores my requests to assign another one. It also doesn't recognize my order #, even though it gave me delivery confirmation on that order #. They have yet to respond to my emails for help. I've learned my lesson, I won't ever do this again.
Buy somewhere else. Take forever to get it. Poor quality. Mis-sized. No customer service. Good luck getting your money back
Clothes look better in the pictures. Clothes didn't fit right. Hard to return items. No one contacts you back. Worst return policy. Zero customer serve. No contact number! Will NEVER buy from them again!
Received this today obviously too late for Christmas, after waiting 2 weeks absolute rubbish, material, shape nothing like the picture, now I'm trying to return this think it's going to end up in Oxfam. I've learned my lesson this Christmas I will never buy clothes that I can't take back in locally in UK. Wish I had read the reviews
Will never ever buy anything from here ever again not quality merchandise plus the hoilday was over when i finally got my cheap looking blouse never again buyer beware
THIS COMPANY IS HORRIBLE. WE PAID FOR EXPEDITED SHIPPING AND THEY TOLD IT WOULD STILL TAKE 6-10 DAYS JUST TO PROCESS THE ORDER THEN IT WOULD SHIP. WE ASKED FOR THE MONEY BACK BEFORE PROCESSING WAS COMPLETED. THEY ONLY REFUNDED THE SHIPPING COST. I HAD TO GO BACK AND FORTH FOR A WEEK STRAIGHT SENDING MESSAGES VIA THEIR WEBSITE TO DISPUTE THEIR CLAIM THAT THE REFUND FOR FULL AMOUNT SPENT WAS SENT, IT WASNT. WHEN I REQUESTED THE REFUND IN THE BEGINNING IT WAS WEIRD THEY ONLY DID THE SHIPPING COST. ACCORDING TO MY PAY PAL IT WENT BACK TO MY ACCOUNT IN ONE DAY. WHEN I ADDRESSED WITH ROTITA THAT I HADN'T REVIVED A REFUND FOR THE ACTUAL MERCHANDISE THEY JUST KEPT TELLING IT HAS BEEN ISSUED. IT WAS NEVER ISSUED AND WERE TALKING A WEEK LATER AND IM STILL SENDING MESSAGES, SCREENSHOTS SHOWING MY PAYPAL REFUNDS AND ALL. HAD TO FILE A CLAIM WITH MY CREDIT CARD COMPANY. THEY REALLY DIDNT WANT TO GIVE ME MY MONEY BACK
I ordered a shirt and paid an extra $10 for EXPRESS shipping. I was supposed to receive my item in 2-3 days. It is not SEVEN days and NO shirt! I bought one of their Christmas shirts to wear at my Church service on Christmas Eve. Now I have to scurry to find another outfit. They took $38 from me and gave me NOTHING! A rip off. I tried to call them and their Express company they use to ship and NO ONE ANSWERS! They are all closed! Who has an online company like this and does not provide a customer service line to help?
I cannot provide a photo of my item, because I NEVER GOT THE ITEM!
RIP OFF COMPANY! THEY TAKE YOUR $$ and deliver NOTHING!
I ordered two tops. I knew it was going to take several weeks to get them, but ordered in plenty of time. Both blouses fit and were good quality, didn't shrink when washed. I'm sorry for all the folks who got screwed one way or the other, but my experience was fine.
I cannot even give this company a score as there isn't a 0. Never received order. I too wish I had read reviews before ordering. Watch your accounts I sure will be watching mine. Not to be trusted. I don't write reviews but will start complimenting the good companies from now on. I w
Ill never order from them again.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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