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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Texas
1 review
17 helpful votes
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The order took more than 12 weeks to receive and when it arrived, it was a 9-10 dress instead of 2x that I ordered. This happened on 2 different orders and I had to give the dresses away. A waste of time and money. They cannot deliver what they promised. Just think if they receiving money from hardworking people for nothing.

Date of experience: January 11, 2019
California
1 review
25 helpful votes
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Hit or Miss
January 9, 2019
Updated review

This company is a hit or miss. The first dress I ordered I gave 4 stars because I was so pleased with the dress, the fit, the fabric. Loved it! So I ordered 4 more pieces. Unfortunately, something wrong with every piece. I had to pay for return shipping but they refunded my account in a timely manner. My advice is stay away from patterns. The patterns don't line or you may get a dress with the pattern of birds flying upside down haha. The sizing is way off! I ordered two jumpsuits in the same size. One was a bit snug and the other was so big i could not get it taken up.and yes I measured myself according to their size chart prior to ordering.

Date of experience: January 9, 2019

Wow
May 5, 2018
Previous review

Beautiful dress for work! Received quickly! Making another purchase. And will purchase more sophisticated work clothes

Date of experience: May 3, 2018
Washington
1 review
26 helpful votes
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Purchased item from rotita. Item was not good quality and huge. The real issue is trying to return said item. They make it almost impossible to return an item. I'm still waiting for my refund. Wish I'd read these reviews before I purchased item. I agree with others: STAY AWAY FROM THIS COMPANY OR YOU'LL BE SORRY!

Date of experience: January 6, 2019
Virginia
1 review
24 helpful votes
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Can I leave zero or NEGATIVE stars?! Placed an order on Nov. 30,2018... which they show placed on Dec. 1 because they are 13 hours ahead. Not happy with date told would be recieved, so asked for expedited shipping, and paid for it on Dec. 5. Was told by a representative it would be recieved in 1-2 weeks. Chart on website shows 3-5 days for shipping if expedited shipping paid for. Shows shipped on Dec. 7. Tracking shows "Processed Through Facility" on Dec 11... then NOTHING! Today is Dec. 20. I have asked (3 times!)for a refund on the shipping charge, since it was NOT expedited. Those requests were ignored, with the only response being that they contacted the shipping company and are waiting for a reply. I have now notified them that I will be refusing the package and expext a FULL REFUND on everything, including the shipping charge! I have also placed a dispute with my credit card for the charges since I never recieved the package.

UPDATE: Package delivered on Dec. 28. And I refused it and sent it back. They finally refunded me the purchase price, BUT NOT THE SHIPPING CHARGE! They claim they gave me a full refund! I am STILL (on Jan. 5) fighting with them for a refund on the shipping fee.

Date of experience: January 5, 2019
California
1 review
25 helpful votes
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Worst Company - fraud
January 5, 2019

Never got my order. Tracking shows delivered (6wks later) to a different city than where I live. No customer service phone number. Filed 3 tickets with my complaint, says contact me within 1 hour. Never again will order from this fraudulent company.

Date of experience: January 5, 2019
Arizona
2 reviews
29 helpful votes
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SEWN INSIDE OUT!
January 4, 2019

I ordered a beachy looking hoodie for my daughter in law for Christmas, it was supposed to be cream/with wine colored bold stripes on it. To order the color, you chose either blue or wine. This top showed 55 (5) star reviews on THEIR site in the area that the top is showing the picture. It is crucial to know this because they control the reviews and will not let a negative one through so you can't see what is really going on with this company. This shirt showed up and at first I was like what the h---? Why is it so faded as if washed 200 times already, nothing like the vivid wine colored stripes in the picture. Turns out, it was sewn inside out! How could this go unnoticed, it was so obvious. My daughter in law put it on inside out to see if it would work anyway, seams are to large and noticeable as well as the tags. It doesn't get any lower than a company deciding to send it anyway. It was a gift, shame on you! Never again... returning it and letting everyone know about this company!

Date of experience: January 4, 2019
New York
1 review
21 helpful votes
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Placed the order on 12/6 and the money was immediately taken out of my PayPal. I have been getting a run around in broken English ever since and canceled my order weeks ago. Still have not gotten refund. Involving PayPal now...

Date of experience: January 3, 2019
Illinois
1 review
25 helpful votes
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Don't Waste Your Money
January 1, 2019

Ordered 3 tops that looked great in the pictures. Arrived 7 weeks later, jammed in my mailbox in a cheap plastic bag. One top was OK, the other 2 were a joke. One sweater fitted like a dress, the other 'blouse' did no fit over my head, and had no buttons or zippers that would allow it to fit. Seventy dollars down the drain. Did not send items back because I don't believe they would acknowledge receipt of them, yet alone submit a refund.

Date of experience: January 1, 2019
Louisiana
1 review
16 helpful votes
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AWFUL
December 31, 2018

I ordered a dress from them, which didn't fit. Got the run around to return it. They would only return half my money. Said it was made to order dress, they never got my measurements. The dress would not even zip up. It cost me $150.00 dollars. I got $75.00 back, to ship it back to china was a mere $37.00

Date of experience: December 31, 2018
California
1 review
23 helpful votes
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Complete scam of a company! The item will arrive a couple of months late and efforts to contact the company will be unsuccessful. The quality will also be crap and the shirt will have a chemical smell.

Date of experience: December 29, 2018
Utah
2 reviews
57 helpful votes
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My story is a repeat of so many other reviews - took forever to get my order, of course it doesn't fit. Poor quality, top doesn't look like the advertised item, shape is weird, sleeves too long, body too tight. I'm trying to return but their online chat doesn't work. In fact, I can't get their webpage to work at all. When trying to open a return, it says it doesn't recognize my password but ignores my requests to assign another one. It also doesn't recognize my order #, even though it gave me delivery confirmation on that order #. They have yet to respond to my emails for help. I've learned my lesson, I won't ever do this again.

Date of experience: December 28, 2018
Tennessee
1 review
16 helpful votes
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Basically a scam
December 28, 2018

Buy somewhere else. Take forever to get it. Poor quality. Mis-sized. No customer service. Good luck getting your money back

Date of experience: December 28, 2018
Louisiana
1 review
12 helpful votes
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Clothes look better in the pictures. Clothes didn't fit right. Hard to return items. No one contacts you back. Worst return policy. Zero customer serve. No contact number! Will NEVER buy from them again!

Date of experience: December 28, 2018
GB
1 review
16 helpful votes
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Christmas ladies top
December 27, 2018

Received this today obviously too late for Christmas, after waiting 2 weeks absolute rubbish, material, shape nothing like the picture, now I'm trying to return this think it's going to end up in Oxfam. I've learned my lesson this Christmas I will never buy clothes that I can't take back in locally in UK. Wish I had read the reviews

Date of experience: December 27, 2018
Texas
1 review
18 helpful votes
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My christmas blouse
December 26, 2018

Will never ever buy anything from here ever again not quality merchandise plus the hoilday was over when i finally got my cheap looking blouse never again buyer beware

Date of experience: December 26, 2018
New York
1 review
21 helpful votes
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THIS COMPANY IS HORRIBLE. WE PAID FOR EXPEDITED SHIPPING AND THEY TOLD IT WOULD STILL TAKE 6-10 DAYS JUST TO PROCESS THE ORDER THEN IT WOULD SHIP. WE ASKED FOR THE MONEY BACK BEFORE PROCESSING WAS COMPLETED. THEY ONLY REFUNDED THE SHIPPING COST. I HAD TO GO BACK AND FORTH FOR A WEEK STRAIGHT SENDING MESSAGES VIA THEIR WEBSITE TO DISPUTE THEIR CLAIM THAT THE REFUND FOR FULL AMOUNT SPENT WAS SENT, IT WASNT. WHEN I REQUESTED THE REFUND IN THE BEGINNING IT WAS WEIRD THEY ONLY DID THE SHIPPING COST. ACCORDING TO MY PAY PAL IT WENT BACK TO MY ACCOUNT IN ONE DAY. WHEN I ADDRESSED WITH ROTITA THAT I HADN'T REVIVED A REFUND FOR THE ACTUAL MERCHANDISE THEY JUST KEPT TELLING IT HAS BEEN ISSUED. IT WAS NEVER ISSUED AND WERE TALKING A WEEK LATER AND IM STILL SENDING MESSAGES, SCREENSHOTS SHOWING MY PAYPAL REFUNDS AND ALL. HAD TO FILE A CLAIM WITH MY CREDIT CARD COMPANY. THEY REALLY DIDNT WANT TO GIVE ME MY MONEY BACK

Date of experience: December 24, 2018
Colorado
1 review
19 helpful votes
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I ordered a shirt and paid an extra $10 for EXPRESS shipping. I was supposed to receive my item in 2-3 days. It is not SEVEN days and NO shirt! I bought one of their Christmas shirts to wear at my Church service on Christmas Eve. Now I have to scurry to find another outfit. They took $38 from me and gave me NOTHING! A rip off. I tried to call them and their Express company they use to ship and NO ONE ANSWERS! They are all closed! Who has an online company like this and does not provide a customer service line to help?
I cannot provide a photo of my item, because I NEVER GOT THE ITEM!
RIP OFF COMPANY! THEY TAKE YOUR $$ and deliver NOTHING!

Date of experience: December 23, 2018
Arizona
1 review
14 helpful votes
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I can't comment on the Christmas tops I ordered since I haven't seen them yet. Maybe I'll have them by next Christmas...

Date of experience: December 22, 2018
California
3 reviews
7 helpful votes
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My experience was fine -
December 22, 2018

I ordered two tops. I knew it was going to take several weeks to get them, but ordered in plenty of time. Both blouses fit and were good quality, didn't shrink when washed. I'm sorry for all the folks who got screwed one way or the other, but my experience was fine.

Date of experience: December 21, 2018
Oregon
1 review
15 helpful votes
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LOUSY
December 20, 2018

I cannot even give this company a score as there isn't a 0. Never received order. I too wish I had read reviews before ordering. Watch your accounts I sure will be watching mine. Not to be trusted. I don't write reviews but will start complimenting the good companies from now on. I w
Ill never order from them again.

Date of experience: December 20, 2018