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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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My first order was for two swimsuits that looked great on the models but like an old fashioned swim dress on me. So I sent them back at my expense and store credit. So I decided to use my credit and buy two shirts. Ordered them on March 23... I was wondering what was taking so long since it is now April 15th. It was only just shipped from Shanghai on April 10th! So long story short... so far the clothing has not been so cute... paid for my return and waiting waiting waiting for my current order. Lesson learned... just go to the mall. That's more fun anyway.
NEVER order from company online that do not have a valid phone number to reach. I ordered items & quality of material was cheap & shiny plus swimwear no type of stretch in it and sized incorrectly. I found out that these companies are overseas so that's what takes so long for order to be received. Do your research.
Poor quality dress doesn't fit. Return process is just as everyone else has described. Maybe my nieces will have fun with their new play dress.
RUN don't walk away from this company!
I ordered 5 items and returned 3. Sizing was all over the place- one medium top looked like a big sack and the other medium top was TINY like for a child. The suits were very loose and flimsy so I sent one back I got a refund for 2 of the 3 items only and am out the shipping cost back to them. So far they kept the 3rd item and did not refund me because it was a 'sale' item. It did not say this when I purchased the items. Cost $105, refund $57. There is no customer service, no phone number available, everything is via a ticket and they expect you to upload pictures of the itmes, image of the shipping receipt (as if they are going to pay you back?), shipping # all over the package, and so on, yet don; t refund several items. Never ordering from this company again.
I ordered 4 bathing suits. They were very poor quality and sized incorrectly. The return process is a joke! This company has horrible customer service and no way to get in touch with them. I would stay clear of this SCAM!
I ordered something over a month ago for my vacation. They sent out emails that it was going to be delayed. I contacted them to ask if they could cancel my order because it would arrive after my trip. Instead of getting back to me with a solution they waited a week and shipped it anyway and told me that I could just return it after my vacation or refuse the order. That means I've wasted my money
This clothing line is based in China. Poor quality and poor fit. This is usual for clothing made in China. Cute clothing but cheaply made. This is what China is all about. Be careful.
I will NEVER associate with this company again! I bought 2 bathing suits then was unable to return to my account. I tried everyone I knew to see if I could sell it, but that didn't work.
I decided to place another order to open a line of communication. After following someone's instructions regarding return/refund, I was told that "this wasn't the order." I KNOW it's not! They hemmed, hawed, responded in childish text (re: u didn't, etc... completely unprofessional)...
I filed several complaints about them with Consumer Affairs and several other sites and FINALLY after 4 months of COUNTLESS emails with morons, just got my refund this week.
DON'T MAKE THE SAME MISTAKE I DID AND GIVE THIS COMPANY YOUR HARD EARNED MONEY!
Difficult to return. Do not call the 509 number the hack your computer! Big scam. Poor quality never ordering from them again
After receiving the bathing suit, I found it to be a poor quality. I them emailed them, asking for a return label. They sent me a code and a return address which I applied to the package. Weeks later, I'm getting no where. They keep on sending me the same message. It's a total scam. Beware!
Still waiting on refunds from 3 different orders, after they said they would happen 7 days after they have been received. Been 9 days on 2 orders, 14 days on one order... still waiting with no way to contact them with questions regarding this. DON'T BUY FROM THEM
I ordered 3 tops from Liligal on 2 JAN 2019. When they finally arrived (almost a month later) they were of poor quality and poor fit. There was NO paper work in the bag of tops. No invoice, no return instructions. I Immediately contacted both Liligal and PayPal regarding my desire to process a return.
I have had NO response from either of them. I am out $90.06 and very frustrated.
Received two shirts and the cloth quality was extremely poor. Both shirts smelled bad.
I returned the shirts and the refund is promised in 10 to 20 business days. Still waiting on a refund.
The item was very poor, to send it back would have been £13 to get a tracking no. Which you need to get a refund. Returns are complicated and it took ages to come
Go to Zappos, stay away from Rotita, wrong item sent after 4 weeks, going through return process now and it is obvious I am not speaking to someone who's primary language is English, I pay to ship back wrong items and I have no confidence I will get my money back!
I am not a customer and never will be. Their ads which show up on my newspaper are so annoying and distracting that it is hard to concentrate on the news content. I have complained on several sites but to no avail. And after reading all the bad reviews, I can see why this shoddy company has to advertise so aggressively. It has few repeat customers! Be smart. Take your business elsewhere.
I ordered a dress for $32.34. The dress I received was poorly made bad quality and looked like my 10 year old grand daughter learning how to sew made it. This is unexceptable to even try to sale something like that. I have attempted to log on the website with no success. I have changed the password I don't know how many times with the same message that: Your email/password is incorrect. Please try again. The return policy requires that you to logon the website to get an application approval before returning the dress.So at this point I am out $32.34. I would recommend no one order from this company. I have never reported any business to the Better Business Bureau but I plan on it. This company is a scam!
DO NOT CALL THE *******320 NUMBER THIS IS A BIG TIME SCAM I CALLED THIS NUMBER TO GET MY REFUND AND LEARNED A GOOD LESSON THEY DOWNLOADED SOME REMOTE CONTROL SOFTWARE AND TOOK ACCESS OF MY COMPUTER AND ENTERED MY ONLINE BANKING AND CHARGED ME 600$ THROUGH WESTERN UNION I REQUEST KEEP THIS IN MIND AND DO NOT CALL THE *******320 NUMBER
DO NOT I REPEAT DO NOTTTTTTT CALL THE *******166 NUMBER. THEY ARE SCAMMERS. I LEARNED THE HARD WAY YESTERDAY. PLEASE TRUST ME. THEY HAD MY DOWNLOAD A PROGRAM INTO MY COMPUTER ( STUPID ME DID IT THINKING IT WAS LEGIT) AND THEY TOOK OVER MY COMPUTER AND GOT INTO MY PAYPAL ACCOUNT AND STARTING TO MAKE CHARGES AT GAMESTOP AND GAMEFLIP - DO NOT CALL THIS NUMBER... I HAVE BEEN FIGHTING WITH ROTITA FOR OVER 2 WEEKS NOW ON A REFUND FOR A SWIMSUIT I ORDERED THAT WAS TO BIG. I RETURNED IT AND ORDERED A NEW SWIMSUIT. SO NOT ONLY DID I NOT GET MY MONEY BACK ON ONE SWIMSUIT... THE OTHER SUIT CAME ON SATURDAY AND ITS JUNK. WASTE OF TIME AND OVER $60.00...
Don't buy from this company. The clothing is not sized right so don't expect to be able to wear it. I did not get any documents on how to return the items so I contacted the company only to be "TOLD" to take a picture of the mailing label and it is was approved they would send me instructions on how to return them. No answer. Not sure where they are located but appears foreign and they don't treat customers like we do in the U.S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members