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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

India
1 review
8 helpful votes
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Bought a cloth in March and got my refund as my cloth was not good, I called there help line number@ *******378 they took a hour but refunded my money back. Executive was good and polite they just aske me for some co-operation and patience which favoured me after an hour.

Thank you

Date of experience: May 9, 2019
Jan D.
GB
1 review
3 helpful votes
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Goods do take a while to arrive in UK. At first I struggled to get any information as to where to return goods to for a refund. Eventually I used the 'chat' which worked in the morning. The girls there were very helpful. I got a full refund because the swimsuits didn't really fit me.

Date of experience: May 9, 2019
Texas
1 review
13 helpful votes
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Bought a dress in Feb. It took over a month to arrive. When it did arrive, it was poor quality and the size didn't fit. I sent it back but didn't receive a refund. I had to get PayPal involved to get anything back. Just received a refund in May. Dont buy from them! The clothes come from China. They tried to get out of getting me a refund

Date of experience: May 8, 2019
Michigan
1 review
14 helpful votes
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I got the black & white striped top! Looks like a million bucks on rotiti's site! I felt like flying to China just to whoop someone! I have waited 2 months! My Black & White top came in the cheapest material I have ever seen! My striking black and white top came with black on the top, next section black & white striped, then white-white section that did not match the white in the striped section.
Next section... NAVY BLUE! Nobody puts navy blue next to black! When you turn the blouse over? All navy blue cheap cheap material! I am totally disgusted and it looks like none of us can do anything about getting our money back? I just got mine today so I will start the process for a refund! Lol! Isn't it odd that my iPhone takes perfect pics but won't let me give you a good pic of my blouse? It's distorted but I will put it on anyway. By the way, this China hack shop is not worth a review of 1. It gets a zero!

Date of experience: May 7, 2019
Michigan
1 review
8 helpful votes
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SCAM, SCAM, SCAM
May 7, 2019

This company will take your money, send you poor quality merchandise and if you want to return they will let you, and you will never see your money back and they will keep your return.

Date of experience: May 7, 2019
Texas
2 reviews
13 helpful votes
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The ordering is fast. Shipping is fast. Products run small, so I returned an item. It has been a wild goose chase since then. There is no phone number to talk to someone; contacting customer service is done through some sort of messaging "ticket" system. It has been almost two months that I shipped the item back and I have not heard anything or seen a refund on my card I used. I sent a follow up message to check the status on the return and they have not answered.

Date of experience: May 6, 2019
Missouri
1 review
10 helpful votes
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Terrible
May 4, 2019

Dont waste your time ordering from this site I been waiting 1 month for my top, they said they would rush the shipment and Im still waiting. Total dissapointment

Date of experience: May 4, 2019
Florida
1 review
10 helpful votes
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Rude representatives on phone disrespectful representatives and no available response via telephone will never use this online service again

Date of experience: May 2, 2019
Texas
1 review
17 helpful votes
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A scam!
May 1, 2019

They say easy returns, but once you buy an item you cannot reach them again. They won't respond. I've emailed them many times and have heard nothing. Sizes are inconsistent. I've tried to get into my "account", but my password won't work, and when asking for a reset I get nothing. Once they have your money you are sunk.

Date of experience: May 1, 2019
New York
1 review
19 helpful votes
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This site shows pictures of beautiful dresses, one pattern actually at Lord and Taylor's. You will be dissatisfied with material, lack of customer service. Lesson went to local Lord and Taylor's and purchased during a sale. Paid 18.00 more but worth it! Lesson local store had quality at a decent price where there is customer service.

Date of experience: April 29, 2019
California
1 review
17 helpful votes
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Rotita was a bad experience from start to finish. Based on the prices of the clothing, I was skeptical about this company, so, fortunately, only purchased one inexpensive blouse. First, the company takes approximately 3 to 4 weeks to get the item to you. Later, I learned that the clothing is made in China, so that would explain the poor delivery time-frame. When I finally received the item, which was supposedly an Extra Large, it was VERY small (even though marked Extra Large)... so small that it doesn't even fit my petite daughter. I get XL clothing from many other sources... Macy's, Penney's, Serengeti, and others. They have never run this small. Additionally, as one customer pointed out, the fabric is reminiscent of costume fabric. So... if course, I decided that I would return the item. When I looked at the Rotita policy, it requires that the customer pay the shipping, regardless of the problem (in this case, that their XL is actually a Small. I paid $28.96 for the item. To ship it... even without checking, would likely cost me at least $10.00 in order to have delivery confirmation, meaning I would get a measly $18 or so back at best. Plus, have to go through the headache of packaging it, taking it to the post office, and waiting God-knows-how-long to get my few bucks back. It looks like I'm stuck with it. I will try to find an Asian teenager with no breasts who might be able to fit into the blouse.

Date of experience: April 28, 2019
GB
1 review
16 helpful votes
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Total rubbish
April 25, 2019

Clothes ill fitting cheap and tacky material nothing like pictures - refund policy crap - you have to send goods to America to get refund

Date of experience: April 25, 2019
GB
1 review
16 helpful votes
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The return policy is a lie... Styles look great but Material was very cheap and tacky... wish I had read these reviews... I ordered 4 items only one was ok... DO NOT USE THIS COMPANY.

Date of experience: April 25, 2019
Michigan
1 review
21 helpful votes
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Bathing suit order.
April 23, 2019

Still waiting for my refund from over a month ago!
Rotita won't answer any of my E-mails.
Return policy is Not how they offer it!

Date of experience: April 23, 2019
California
1 review
16 helpful votes
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Bad customer service
April 22, 2019

My tops took forever to arrive. When they arrived, they smelled like mildew. As if they were stored in a damp warehouse. I tried to get assistance for my money back - They offered a few dollar reduction - I could not give these smelly gifts to my family.

They never contacted me again. CAUTION WITH THIS COMPANY!

Date of experience: April 22, 2019
Illinois
1 review
19 helpful votes
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Bought 2 shirts from Rotita. Received them and they were big so contacted company immediately. Took several attempts before a response. Received RMA # and address to return merchandise. Returned merchandise and never received credit. Disputed this with credit card company and Rotita is fighting this. Thank goodness I keep good records and emails to support my claim. So now I paid shipping to return, and they have the product which was returned within policy dates and they are refusing to give me my credit. Please note we are only talking about $50. Stay away from these low class online businesses. Quality and customer service are awful.

Date of experience: April 20, 2019
Ohio
1 review
7 helpful votes
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I bought the Strappy Back High Waist Retro Flower Print Bikini Set. I was skeptical when I ordered it because of the reviews on here. I ordered anyhow. It took about 4 weeks but arrived today. The suit looks exactly like the picture. The quality is good. The bottoms are a little big. I ordered a med. And they fit now ( I am currently a large size). So they run a little big. The top fits perfectly. ( I am a C cup) I am very happy I took a chance and ordered this. I checked the "tracking" on the site and it never updated. So don't go by that. I am happy with this purchase.

Date of experience: April 18, 2019
Michigan
1 review
19 helpful votes
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I WOULD GIVE THEM A -10 IF I COULD. I ORDERED $300 (FIQURES ARE ESTIMATED) OF BATHING SUITS. NONE OF THEM FIT. TRIED TO RETURN THEM. THEY SAID THAT THEY WOULD GIVE ME 26.37 BACK BECAUSE IT WOULD COST MORE TO SEND THEM BACK THAN WHAT I PAID. IN THEIR RETURN POLICY THEY SAY US RESIDENTS CAN RETURN TO A US ADDRESS. THEY KEPT GIVING ME A CHINESE ADDRESS. I CALLED AMAZON AS THATS WHERE I BOUGHT THEM FROM. THEY SAID THAT THERE IS NOTHING THEY CAN DO BECAUSE THE ONLY ADDRESS THEY HAVE ON FILE FOR THE COMPANY IS A CHINESE ONE. THEY TRIED TO CONTACT THEM AND THEY WOULD NOT RESPOND WITH A US ADDRESS (EVEN THOUGH I SENT AMAZON A COPY OF THEIR RETURN POLICY). SO AMAZON DID NOT PROTECT ME EITHER LIKE THEY SAY THEY DO.

Date of experience: April 18, 2019
Maryland
1 review
19 helpful votes
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THEY STOLE MY MONEY AND WILL STEAL YOURS IF YOU GIVE THEM THE CHANCE! All the clothes look so good, but are not the same when you receive them. They are poorly made and fit VERY strangely. I returned ALL my items WITHIN 30 DAYS OF RECEIPT AS REQUIRED, and when I "create a ticket" for help. I get the same robot answer over and over again simply informing me of their 30 day policy. Their customer service phone number and chat are only available in the middle of the night. THEY REFUSE TO REFUND MY $127!

Date of experience: April 18, 2019
Michigan
1 review
10 helpful votes
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Dont order from them
April 17, 2019

I cant find an address to send anything back, found a number somehow and they want me to download something into my computer to fill out a return form. My son said no way. They waited so long to send it to me that my credit card already paid them... horrible

Date of experience: April 17, 2019