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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Wish I had read these reviews. I am still waiting for my second order... will be returning the first one. They take entirely too long to ship items. I dread the refund issues I may run into based on other reviews here. I paid for expedited shipping... forget it. They haven't even sent it out to USPS. They seem to have nice things, but for me, the wait is not worth it.
Cheaply made, wife elastic bands, must hang onto your own order #, don't delete your email because they won't help you without! A very shady company!
I ordered 4 tops all in size medium. It took over a month, got them in 2 shipments, sizes very inconsistent. First 2 I received were very large, second 2, I gave them to my 12 year old niece, they were so small.
Not worth the money, time or energy. Stay away.
Wish I would have read the reviews before placing my order. 12+ weeks since placing order and my payment was processed. NO tracking available and NO merchandise received. NO way to reach anyone by phone! Sent email and will update this 1 star review if anything positive comes of it but reading reviews, I'm fairly certain I'm out $30... at least they GOT their stuff... I got nuttin! Grrrr... STAY AWAY.
BTW... Tried adding a screen shot pic of my order as proof and it won't attach?
Their procedure for making a return is not easy and it's difficult to follow the directions. There is no Customer Service and there is no way to get help. I ordered a size L in a white tunic top and it was even larger than an XL. The photo on their web page was much more attractive than the top I received. I fooled around so long trying to figure out how to return it that the 30 day limit for refunds has already passed. I also find their webpage difficult to use. I finally figured out how to message them and I received an answer. I had another question and messaged them and I received the same answer (word for word). It was obvious that their return messages are canned. I WILL NOT SHOP WITH LILIGAL EVER AGAIN.
Ordered 4 Shirts, all 70/30 polyester cotton... first Rotita send me tracking number, which was empty for 10 days before the actually shipped it, then the order arrived one month after my order was placed, just to discover that none of the shirts had any cotton what so ever. One of the shirts is as stiff as cardboard. When I contacted CS they just replied to send them back via their website... so now I have to pay to return them because they refused to send a prepaid return label... my advise... stay away from this fraudulent company
14 days on nothing further on the refund. Don't be fooled by the photographs of the clothing and will update with another progress report in another 14 days time
I placed a really big order (over $200). I paid through PayPal. They sent me emails asking for photos of my water or power bill to verify my address for shipment! I paid through PayPal! They had my address! I never received the merchandise. I put in a ticket and they said they were not "entitled" to process my refund. So then I go to PayPal and disputed the charge. Paying through PayPal is the only thing that saved my money. Please don't order from them! I have attached proof.
I Purchase 4 cloth set for my daughter but the quality of cloth is very bad so decided to return but was unable to do it as there is no smooth way to return the product online and get my money back so at last I searched for the number and got my money back, I call there help line number *******378 and they took 1 hour to refund the money but at last I got it.
Please improve the quality of your cloths.
They promise to send you information within 24 hours to return their junk. Don't believe it. They hold out until the 30 days is up. Avoid!
DO NOT purchase from this company. I only gave this company 1-star because I was forced to in order to submit this review.
I purchased four different items and all merchandise was faulty in all aspects to varying degrees... cheap fabric, seams sewed together without being square, neck opening would barely fit over my head and sleeves (both long and short) were crazy tight as if made for a child. All items had awkward sizing with absolutely no consistency.
BUYER BEWARE - cheap prices = cheap merchandise. You'll get even LESS than what you paid for. Save yourself a huge disappointment!
This is by far the worst business to do business with. I ordered one top selling for $30. It took over one month to arrive and it was not worth the wait. The top is made of the cheapest material possible. I am sure after one wash it will be put in my dust rag bag. The top I received looks nothing like the one advertised. Save your money. Thrift stores sell higher quality merchandise. I truly don't understand how they stay in business.
My money is gone and the person just hung up on me. Do not buy from them. They are scam artists. The items were probably stolen.
The blouses I ordered were way off on size and didn't fit. Material was terrible. I got an RMA to return the merchandise and followed the directions exactly. I requested my money back. I tracked the package and confirmed they received it but I did not receive my money as stated in their return policy. Tried to contact them. There is no phone contact at all. You have to submit a "ticket" on their site and they said no refund due as past 30 days but it wasn't. I returned the merchandise within 19 days. They are a rip off!
These companies are slick reinventions for one factory from Hong Kong. The pictures are well done, models skinny. Material and construction is sub par. Shipping takes months. Don't purchase and always check reviews.
The material is very cheap! The zipper doesn't work. It's torn. The size isn't what it says it is. This is a medium. Please do not purchase from this place. They will not return your money. They will tell you, they will add it to your account with them instead. That way you can't get your money back. Scam Scam! No real customer service. Just an email! Don't do it! The blouse doesn't even look like the picture.
I ordered a bathing suit and it was to big so I requested to exchange it - they told me to send it back and I did and they did not send me the smaller size and when I asked them they said it was over the 30 days but it was not they received the item back with in the 30 days. They are a rip off!
What I ordered looked beautiful & ordered the size I usually take & way to small. When trying to find address I read reviews & no one could find address to send it back. I found a lot of bad reviews.
Rotita is a Scam. Can never get you money back. I ordered a top, it was too small and I ordered an extra large so I tried to return it. Their website does not work, this is a scam.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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