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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Oklahoma
1 review
20 helpful votes
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Wish I had read these reviews. I am still waiting for my second order... will be returning the first one. They take entirely too long to ship items. I dread the refund issues I may run into based on other reviews here. I paid for expedited shipping... forget it. They haven't even sent it out to USPS. They seem to have nice things, but for me, the wait is not worth it.

Date of experience: May 29, 2019
New York
1 review
21 helpful votes
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NO SHOW
May 28, 2019

This company is holding my order yet they have my money for TEN DAYS! They have not even sent it out for shipping yet!

Date of experience: May 28, 2019
Florida
2 reviews
22 helpful votes
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0 stars if allowed
May 28, 2019

Cheaply made, wife elastic bands, must hang onto your own order #, don't delete your email because they won't help you without! A very shady company!

Date of experience: May 28, 2019
New Mexico
1 review
22 helpful votes
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Not worth the wait
May 28, 2019

I ordered 4 tops all in size medium. It took over a month, got them in 2 shipments, sizes very inconsistent. First 2 I received were very large, second 2, I gave them to my 12 year old niece, they were so small.
Not worth the money, time or energy. Stay away.

Date of experience: May 28, 2019
Georgia
1 review
21 helpful votes
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NEVER AGAIN...
May 28, 2019

Wish I would have read the reviews before placing my order. 12+ weeks since placing order and my payment was processed. NO tracking available and NO merchandise received. NO way to reach anyone by phone! Sent email and will update this 1 star review if anything positive comes of it but reading reviews, I'm fairly certain I'm out $30... at least they GOT their stuff... I got nuttin! Grrrr... STAY AWAY.

BTW... Tried adding a screen shot pic of my order as proof and it won't attach?

Date of experience: May 28, 2019
California
2 reviews
6 helpful votes
Follow Judith L.
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Their procedure for making a return is not easy and it's difficult to follow the directions. There is no Customer Service and there is no way to get help. I ordered a size L in a white tunic top and it was even larger than an XL. The photo on their web page was much more attractive than the top I received. I fooled around so long trying to figure out how to return it that the 30 day limit for refunds has already passed. I also find their webpage difficult to use. I finally figured out how to message them and I received an answer. I had another question and messaged them and I received the same answer (word for word). It was obvious that their return messages are canned. I WILL NOT SHOP WITH LILIGAL EVER AGAIN.

Date of experience: May 28, 2019
Florida
2 reviews
21 helpful votes
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Stay away
May 27, 2019

Ordered 4 Shirts, all 70/30 polyester cotton... first Rotita send me tracking number, which was empty for 10 days before the actually shipped it, then the order arrived one month after my order was placed, just to discover that none of the shirts had any cotton what so ever. One of the shirts is as stiff as cardboard. When I contacted CS they just replied to send them back via their website... so now I have to pay to return them because they refused to send a prepaid return label... my advise... stay away from this fraudulent company

Date of experience: May 27, 2019
GB
1 review
14 helpful votes
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14 days on nothing further on the refund. Don't be fooled by the photographs of the clothing and will update with another progress report in another 14 days time

Date of experience: May 27, 2019
District of Columbia
1 review
59 helpful votes
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I placed a really big order (over $200). I paid through PayPal. They sent me emails asking for photos of my water or power bill to verify my address for shipment! I paid through PayPal! They had my address! I never received the merchandise. I put in a ticket and they said they were not "entitled" to process my refund. So then I go to PayPal and disputed the charge. Paying through PayPal is the only thing that saved my money. Please don't order from them! I have attached proof.

Date of experience: May 24, 2019
Pennsylvania
2 reviews
23 helpful votes
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I Purchase 4 cloth set for my daughter but the quality of cloth is very bad so decided to return but was unable to do it as there is no smooth way to return the product online and get my money back so at last I searched for the number and got my money back, I call there help line number *******378 and they took 1 hour to refund the money but at last I got it.
Please improve the quality of your cloths.

Date of experience: May 23, 2019
California
2 reviews
16 helpful votes
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They promise to send you information within 24 hours to return their junk. Don't believe it. They hold out until the 30 days is up. Avoid!

Date of experience: May 22, 2019
Iowa
1 review
16 helpful votes
Follow Brenda R.
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DO NOT purchase from this company. I only gave this company 1-star because I was forced to in order to submit this review.

I purchased four different items and all merchandise was faulty in all aspects to varying degrees... cheap fabric, seams sewed together without being square, neck opening would barely fit over my head and sleeves (both long and short) were crazy tight as if made for a child. All items had awkward sizing with absolutely no consistency.

BUYER BEWARE - cheap prices = cheap merchandise. You'll get even LESS than what you paid for. Save yourself a huge disappointment!

Date of experience: May 21, 2019
Arizona
1 review
11 helpful votes
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This is by far the worst business to do business with. I ordered one top selling for $30. It took over one month to arrive and it was not worth the wait. The top is made of the cheapest material possible. I am sure after one wash it will be put in my dust rag bag. The top I received looks nothing like the one advertised. Save your money. Thrift stores sell higher quality merchandise. I truly don't understand how they stay in business.

Date of experience: May 17, 2019
New Jersey
1 review
21 helpful votes
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My money is gone and the person just hung up on me. Do not buy from them. They are scam artists. The items were probably stolen.

Date of experience: May 17, 2019
Arkansas
1 review
26 helpful votes
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Thieves!
May 16, 2019

The blouses I ordered were way off on size and didn't fit. Material was terrible. I got an RMA to return the merchandise and followed the directions exactly. I requested my money back. I tracked the package and confirmed they received it but I did not receive my money as stated in their return policy. Tried to contact them. There is no phone contact at all. You have to submit a "ticket" on their site and they said no refund due as past 30 days but it wasn't. I returned the merchandise within 19 days. They are a rip off!

Date of experience: May 15, 2019
California
1 review
35 helpful votes
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These companies are slick reinventions for one factory from Hong Kong. The pictures are well done, models skinny. Material and construction is sub par. Shipping takes months. Don't purchase and always check reviews.

Date of experience: May 15, 2019
South Carolina
1 review
36 helpful votes
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Terrible!
May 15, 2019

The material is very cheap! The zipper doesn't work. It's torn. The size isn't what it says it is. This is a medium. Please do not purchase from this place. They will not return your money. They will tell you, they will add it to your account with them instead. That way you can't get your money back. Scam Scam! No real customer service. Just an email! Don't do it! The blouse doesn't even look like the picture.

Date of experience: May 15, 2019
Louisiana
1 review
20 helpful votes
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Scam
May 14, 2019

I ordered a bathing suit and it was to big so I requested to exchange it - they told me to send it back and I did and they did not send me the smaller size and when I asked them they said it was over the 30 days but it was not they received the item back with in the 30 days. They are a rip off!

Date of experience: May 14, 2019
Pennsylvania
1 review
19 helpful votes
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Not Trustworthy!
May 14, 2019

What I ordered looked beautiful & ordered the size I usually take & way to small. When trying to find address I read reviews & no one could find address to send it back. I found a lot of bad reviews.

Date of experience: May 14, 2019
Washington
1 review
23 helpful votes
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Rotita is a Scam. Can never get you money back. I ordered a top, it was too small and I ordered an extra large so I tried to return it. Their website does not work, this is a scam.

Date of experience: May 10, 2019