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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Arizona
1 review
29 helpful votes
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These people are unbelievable. Ordered, they sent me an email saying "congratulations! Your order has shipped" That was April 24th. After numerous emails, & phone calls, nothing, nada, zip. Only told we can not track the package until it arrives in this country. WT? Terrible Terrible service. Will return upon receipt.

Date of experience: May 14, 2020
Ohio
1 review
35 helpful votes
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I ordered 2 tops on April 17 - the same day they processed my payment and sent me a USPS tracking number that stated "Label created, not yet in system". I was to receive the tops between May 2 and May 9. As of today, May 14, I had not received my merchandise nor had I received any notification from them. When I checked the tracking number today, the message was unchanged - it was still not in the system. So it hasn't even shipped almost 4 weeks after my order was placed. I'll update this if I ever receive my tops or a refund.

Two days after I wrote this review my tops were delivered. I had ordered sizes based on the reviews I had seen before purchasing - which was to buy one size up - that was accurate. The tops are a disappointment to me since I don't like the material - personal preference. I do thank Rotita for sending them.

Date of experience: May 14, 2020
Alabama
1 review
0 helpful votes
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POOR SERVICE.
May 8, 2020

Order 4/26.2020. Paid extra for the better shipping.
Send out Tracking Number that is not woth anything as all it is a label. Hasn't been picked up or delivered to USPS. Also got hit with a $1.80 International Charge? No clue what that was as there was no mention of it.
So what I order for my wife for a Mothers Day Gift/Birthday might be a Christmas Gift if it is ever shipped.
Won't oder again. Good thing is I used a Business bank account and if No legit Tracking info is available by May 11,2020 my bank will credit the charges back to me... Good to have a Good Banking relationship. DON'T ORDER A THING FROM THEM...

Date of experience: May 8, 2020
Florida
1 review
4 helpful votes
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Placed an order for 3 tops in March, here it is May, still no order, keep getting run around, will never order from this so called company again. Buyer beware! Took my money right away!

Date of experience: May 6, 2020
Missouri
1 review
40 helpful votes
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This company is the worst I've ever ordered from. They were quick to take my money but I have not received my item. I ordered it on 4/18/2020 and its 5/5/2020. The tracking # says label created but not yet in system. It's been saying that since I first got it. I created a ticket many times asking for the status and the replies are all computer generated and many words are misspelled and phrases do not make sense. I am reporting them to the BETTER BUSINESS BUREAU.

Date of experience: May 5, 2020
Australia
1 review
3 helpful votes
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A bought a dress that was advertised as 95% polyester and 5% spandex. When it came, it was like cheap t-shirt material, made from 65% polyester and 35% cotton - no spandex and not smooth and shiny like polyester. I couldn't wear it. I wanted a full refund because they falsely advertised the material but they replied with "it's not our fault".

Date of experience: April 5, 2020
Canada
1 review
3 helpful votes
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I placed 2 separate orders. The 1st was for bathing suits. Took almost a month to get the shipment. When it arrived I tried on the bathing suits. One strap immediately ripped from the garment. The second order was placed on Feb 2/20. Still don't have it yet. The last shipment update was on March 4/20 & nothing since. I have sent 2 emails (Mar 16/20 & Apr 3/20) asking where this shipment is & still no response! If it EVER gets here it better b good! I know some of delay is covid related but come on!? This is way to long & y no response!

Date of experience: April 4, 2020
New York
1 review
43 helpful votes
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I sent back very flimsy tops and never got credited for my returns, I will NEVER order from them again.
They owe me $89.00. I have contacted them 3 times since Oct, 2019.
The tops are terrible!
Do yourself a favor, block them on your email.

Date of experience: April 4, 2020
California
1 review
11 helpful votes
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Not as it appears
March 30, 2020

I purchased a top for a friend. When the top finally arrived it wasn't sized correctly, XXL was more like M/L. Also while it looks like the picture on the website, the material is very thin and looks to be a cheap copy of a better product. Since this was a new company to me I only ordered one item for $33. I requested a refund but highly doubt I will get it, but I am only out $40 with shipping, and I'm sure I will find someone (family/friends) who can wear it. I would advise to stay away from this and similar companies, go with known retailers and Amazon.

Date of experience: March 30, 2020
Arizona
1 review
0 helpful votes
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Have not received
March 25, 2020

It's been over a month and I still have not received or even heard from this company! I would like money back!

Date of experience: March 24, 2020
Canada
1 review
0 helpful votes
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I return my purchase. I have the tracking number and they ignore my refund request. Worst they contest with my credit card

Date of experience: March 22, 2020
GB
1 review
54 helpful votes
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Terrible product
March 22, 2020

The dress I purchased was of very poor quality, cheap material and badly put together. There was a rip in the lace on the shoulder which very visible. The company did refund the cost but DO NOT REFUND POSTAGE which was actually nearly 50% of the value of the garment as it has to be sent as a tracked item! They gave ignored my email concerning this.
I should have read the small print before buying.
The dresses look beautiful in the photos, but are cheap and nasty. You will be so very disappointed and lose money!

Date of experience: March 22, 2020
California
1 review
0 helpful votes
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I ordered on February 10th 2019. It's March 21st and it hasn't left the port yet. Don't order till after flu Pandemic is over. Love the blouses, but not getting what I ordered, they already charged my credit card, so just have to wait,

Date of experience: March 21, 2020
North Carolina
1 review
2 helpful votes
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Horrible service
March 20, 2020

I placed a order a month ago with a delivery date March 6-11 and still have not received my package. You can't even track the package! The response I get is to be patient! Why should I have to be patient when this company is the one who missed their delivery time. They don't even know where my package is.

Date of experience: March 20, 2020
Virginia
2 reviews
40 helpful votes
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Horrible service
March 16, 2020

I ordered 2 dresses from Rotita for an event. It started out, I was suppose to receive it in 7 to 10 business days and 3 processing time. The date just kept extending so I tried to cancel the order b/c it was going to miss the event. Once I asked to cancel, it statedI had no internet connection. I tried to cancel for a couple of days but eventually gave up. I will never order from them AGAIN! I am still waiting on the dresses :(

Date of experience: March 16, 2020
Utah
1 review
22 helpful votes
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Buyer Beware
March 14, 2020

I should have known the prices were to good to be true. The quality of the items when I finally received them was awful. But the delivery was even worse. I placed my order 7 weeks before my vacation for items I hoped to wear on my vacation. The first email confirmation said delivery by Feb 1st thru Feb 9th.The delivery date kept getting pushed back. My order was delivered when I was on vacation. It took over 2 months for the clothes to be delivered. I will never order from Rotita again.

Date of experience: March 14, 2020
New Jersey
1 review
2 helpful votes
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Third time I ordered on 2/3/20 I contacted Rotita 2 weeks later was told product would ship & be recieved 2/20/20@ the latest. It is now 3/14/20 with NO delivery & no refund.

Date of experience: March 14, 2020
Iowa
1 review
2 helpful votes
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I ordered four shirts from this company. It took three weeks to arrive and the I could see right away that the clothing was junk. It looked like the design was spray painted on the the fabric was vwrybthink and I could tell that it was not of good quality. I did not even bother to try any of them on. I contacted the company about where to return the shirts. They emailed me back and then I had to pay $6.88 just to return them. The shirts cost $134.00 in the first plac. A month later they sent me an email stating that they could not issue me a refund because the merchandise was returned damaged. I did not even try them on so that definitely was not the case. Do not buy anything from this company, even if it is a great deal. It is all junk!

Date of experience: March 14, 2020
Tennessee
1 review
2 helpful votes
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I placed an order on January 28,2020 for 2 bathing suits. I processed the payment through Paypal. I ordered these items for vacation beginning March 3,2020. The original delivery date was between 2/14-2/21,2020. The delivery date was changed to 2/22-29,2020. I tracked the shipping information on the USPS website on a daily basis. The shipping information never changed. The package seemed to be stalled in China, with absolutely no movement from 2/21/2020. I contacted Rotita several times, and they kept insisting the package was released. On March 3, I advised Paypal the order had not been received and they filed a dispute on my behalf. The day the dispute was filed, Rortita sent an email, advising the package had been shipped and according to the USPS website would be delivered on 3/7/2020. A day or so later I received an updated email from USPS advising the delivery date would be 3/9/2020. I understand the corona virus MAY have been an issue, but I can not tolerate the fact that Rotita continuously lied and said the package was released for delivery. It was received at my residence while I was on vacation, and out of the country. Next time I will be certain to shop locally. Rotita is off my shopping list.

Date of experience: March 11, 2020
New York
1 review
0 helpful votes
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The styles and the colors on the website does not reflect the actual merchandise. They do not fit at all. I would not purchase from this company again. I am unable to return the merchandise as there are no return labels Also it is very difficult to live chat with a representative. Better business would be contacted.

Date of experience: March 9, 2020