Rotita is the worst company I have ever done business with Do not buy anything from this company they will take your money and you will never receive the product. If you are lucky enough to get any of your orders and wish to return them you will never receive a refund either. I will be processing a complaint with better business but I don't think that will stop this company from scamming people all they do is give you the run around and never answer your questions.

I ordered 2 items from this company and received a confirmation email of the order. 1 week later I receive an email stating 1 item not available and since I had not verified email address the order had been cancelled. I received no refund so I logged into my account, see my order and was given the option of ordering the available item. I did this and was told I had a credit for the other item that I could use or request a refund. I requested the refund and response was I had already used the credit when used the option to order the original item. Nothing is in process except the 1 item and the other is still unavailable so I asked for all orders to be cancelled and a full refund. We had many emails back and forth for 2 weeks, then all of a sudden 1 item has shipped and I am still asking for a refund of my unavailable item. I gave up on their customer service and sent a report to credit card company to sort out and received a refund within days from Chase. Yesterday I was asked to do a review of the product and service unbelievable! Will never order from them again and do not recommend at all.

I ordered two tops. Was to arrive 4/25 to 5/3/20. When I kept contacting them was told was delayed. They kept sending me the tracking number which was fake. Finally told them to cancel my order. There repose was in shipment could not cancel. 1& 1/2 weeks later was told the shipment arrived in US WHAT! Finally received it 6/10/20. I did try one on. I notified them I wanted to return the items they asked if I had returned anything prior. No so they sent me a prepaid postage. Took 4 days after they received the return to refund my money.
DO NOT ORDER FROM THIS COMPANY!

Don't bother, this is a scam from China!
They assign a USPO tracking label, and never ship the item. It has been six weeks and I finally reported it as a fraud to my credit card company. They only communicate by email, and repeatedly say it is on the way.
Now that I read the return policy, they apparently can charge you for shipping on both directions, even though the shipping was free in the first place. I doubt I will ever see this item or get my money back.
Do not buy anything from these thieves!

BUYER BEWARE - ROTITA.COM

Had the WORST experience trying to do a return with Rotita.com. I put in a ticket to return nearly two months ago, and constantly followed up via online chat and tickets for support as customs needed a lot of information I wouldn't have on the product. Rotita kept assuring me they would send a pre-paid return label, promised a manager would contact me within 12 hours, etc etc... and would never follow up.
The latest update I received was yesterday when they informed me that it's now TOO LATE to return the items, even though I've been working to try and return with them for nearly 2 months. When I expressed my frustration via chat with a representative, they seemed to have blocked my account from using the chat feature.

I have ordered from these Online Chinese places before. You no I would learn. For one thing everything runs 3 sizes smaller than it says. I tried one more time. One item I ordered was way to small. I wanted to return it. It was shipped from San Francisco but if I return it I have to return it to China. That would cost far more than the garment. They offered me a 15% refund! I would rather give it to Goodwill. The clothing is not very good quality either.