I had 3 separate orders, and none of them came with a packing slip. There is no return address on the bag it came in. I went on their website and even though I am a sophisticated computer user, I found their site very confusing, you have to make a ticket, and then that is all they tell you. Nothing came telling me how to make the return. No email or phone number you can call. Finally used help chat and the person sent me a return address label. The quality of the blouses were very poor. I WOULD NOT RECOMMEND ORDERING FROM THIS COMPANY.

I purchased some swimsuits from them back in the beginning of June. I was anxiously awaiting their arrival as summer was finally starting to hit where I live. So, I followed up on the tracking information and to my surprise, it stated the my package was delivered by DHL the previous day. Well, I recieved no such package. It is not here. I contacted their online chat and, after many days of back and forth, they agreed to reship the order. And now, I'm still waiting. And waiting. I contacted the company again last week to find out what was going on and to my surprise, they were still preparing my order to be shipped again. So now, I wait. And assume I'm out the $150 I spent.

These clothes look nice in photos, but are actually terrible quality. I ordered several tops--some had badly mis-aligned buttons or mismatched fabrics. Others were too small, although all items were supposed to be the same size. Then it was a big hassle to return them--Rotita required photos of my items before they would give me the return address. The return postage was more than $20--a huge waste of my money and time for items that were completely unwearable.

This is the worst company ever. But they're the best scammers on planet earth. I placed an order three weeks before the 4th of July, and was promised that with the shipping I paid extra for, that my order would arrive in time. I constantly tracked my order, and DHL said that it was waiting on my items from the shipping partner. When I reached out to Rotita via live chat, I was told my item had shipped and that I was due to expect it on the 7th of July. I advised that my package had not yet shipped, per DHL, and asked that I be given a refund and to cancel my order. I was then told that my order shipped via FedEx, but that they were unable to provide a tracking number. I again asked for a refund, and was given a confirmation number for my refund just before the person on the other end, closed out the chat. I logged back in and asked for an email confirmation regarding my refund, only to go around in circles again. I later found out that the order never shipped with FedEx, lie number one. Then found out it still hadn't shipped with DHL, which I already knew. Lastly I found out that the confirmation number I was given for my refund was in fact bogus, and a refund was never issued. I will now be calling my bank to start a fraud claim, and will be doing everything in my power to ensure this company tanks. I wish I could give them a negative 5 star review.

Created order on May16 its July 1st NOTHING! I created a ticket on June 22nd to ask politely were was the order the response was the first time Dear... Thanks for contacting us. I total understand that you need the order urgently. I have checked with the shipping company, shipping company will reply within 1-3 days. Could you please contact us again within 1-3 days? Hope your understanding and patience in advance. Should you need further assistance, please feel free to contact me. I will always here to help you.
Best Wishes! So i did as was asked and then some and sent another ticket on June 30 got the response
Dear... I checked your order, your order has been shipped, but due to coronavirus, logistics has been delayed, It will need 1-2 weeks.we have urged the shipping company delivery as soon as possible, Seek for your considerance. I think at this point if i get this order i will be surprised... dont waste your time and money..

I ordered my swimsuit over a month ago and have yet to receive it. Every time I try to track my order it says that tracking information is unavailable. I have asked to cancel my order, and they refuse because it's already shipped out but, yet there is no tracking information. They refused to refund me because of my order already being sent out, and they say I can return it as soon as I get it. Never again will I order from this company. Save your money and time.

Do not order anything from Rotita. I paid $16.99 for 2 day shipping. Received email I would get Tues, Wed, now today. I reached out and was told I would not get until july 7. Well the reason I ordered was for 2 day shipping and needed items for vacation. I was told it is because of covid. If this is true you need to inform your customer it will take 2 to 3 weeks to get. I have emails that are proof I was suppose to receive items in 2 days. They will not refund the $16.99. Do not order anything from them... scammed by Rotita. Now I have to file a dispute with my bank. In addition, notifying BBB to see how many complaints they have already.