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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Terrible cust service, never received my order... sent an email to customer service. Never received a response, over $100 order nothinh...
I was very pleased with my purchase. I was having trouble finding a dress and stumbled onto Rotita. I was hesitant to buy from a site I'd never heard of, but the dress was truly exactly what I was looking for. I did pay extra to have it shipped quickly. I was very glad I took the chance on my purchase. I had many compliments at my son's wedding and since then.
It took over a month for me to receive my 2 tops. 1 was ok- not well made but would last for a season. The second I returned as it was poorly made and even though it was the same size it didn't fit. I returned this top the next day. 2 MONTHS later I received a generic letter stating Multiple reasons why they would not give me a refund. The pictures of the clothes are very pretty but... the service and quality do not match.
I shouldn't have just jumped in and purchased items from Rotita before I checked out all of the reviews. Now I have items which don't fit. I did submit a "ticket" however, I did not know that I need to include a photo of each of the items which need to be returned. Unfortunately, I do not know how to contact them as the site won't let me submit another ticket to explain the situation. I have Not received any response from Rotita.
I ordered something over three and a half months ago I still have not received my order. I did try to get in touch with the company. They have not yet responded
CUSTOMERS BEWARE! AS SOON AS I PLACED AN ORDER WITH ROTITA, I RECEIVED AN ALERT ON MY CREDIT REPORT THAT MY EMAIL AND PASSWORD WERE EXPOSED ON THE DARK WEB! COMPANY DOES NOT HAVE MUCH SECURITY FOR ITS CUSTOMERS! BEWARE!
Sadly their styles are very nice. The true downfall is the product is cheaply made! Cheap material. Very cheap feel. In one word ‘yuck'. Feels as cheap as it looks! True improving your material. Dollar store clothings. Way overpriced.
In July I purchased a swimsuit for $29.95. When I checked my PayPal account it was charged $71.00. This was the original price. I tried to get PayPal to look into the situation but the company refused to give me the difference back.
It is so frustrating to purchase something and then get charged above the advertised price.
This company is taking advantage of unsuspecting customers and it is absolutely frustrating!
0 STARS is my official rating!
Do not order from these people, for a bottom to a swimsuit they list a customer. I order all the time and have never had this much problem getting the rest of my order. One person tells you one thing and the other just gives you the runaround. Finally told them to just keep the swimsuit bottoms guess they need them
While the clothing looks pretty in their pictures, the sizing is inconsistent, the materials are uncomfortable, and the returns are a total ripoff. I followed their return instructions to the letter, and they lied and said they never received the items and refused to give me a refund. Horrible, horrible company!
I waited over a month for my purchase only to find out it was never sent, you can't talk to anyone and its been another month with no refund don't risk it!
Good luck on your "easy return" process - once you send back the item and its recieved (due to low quality material) ypu get a cookie cutter response that your returned item will not be refunded because it was not returned like new - of course not cause it was shipped looking bad in first place which was why it was returned. And if THEY cancel an item on you (out of stock) they issue only partial refund... i have reported to FTC on their faulty business practices its a shame how they operate
I ordered 4 swimming items and only can wear the tankini. Loved the designs but the problem is in the boobs size of these products. I'm petite size S but wear D cup. Well, Rotita doesn't design by cup size. So, to compensate that one has to order a size larger, which doesn't look good at all. I wish they start designing keeping in mind the boobs size and not just the body size.
1st & last order with Rotita. Never rec'd order. CS just kept say wait few more days. Done waiting.
This is either a new name or another company run by the same Chinese factory as Beachsissi. Do not buy - could not get a tracking number, told items were "hot sale" items, paid for expedited shipping, tried to cancel after 7 weeks, suddenly shipped but took another 12 days to receive. Cost more to return than the bathing suit cost so I threw it out.
I spoke with a representative on their chat and was told the order was cancelled(as requested) and that money would be refunded. Now a week later I never received my money and was notified the order was shipped.
Extremely cheap made clothing! When you try to return an item they claim it's defective or stained and refuse to give you any refund whatsoever. If you dispute the charge through PayPal they tell you to remove your dispute and then they will refund! Do not do this. They need to refund your money before resolving the dispute. Nothing but scammers!
The pictures of the products look all nice and cute but when you get them they are poorly made and cheap quality. I sent 3 items back they received it on June 11, I'm still waiting for my return money of $79 today is July 28th. Disputing the charges on my credit card today.
I ordered 3 bathing suits from here and I loved two of the items but the third was too large and I wanted to return. I had to pay for shipping, they accused me of sending the item back damaged which was completely untrue and then jerked me around for my refund for over two weeks (still have not received). If you're prepared to eat a loss or fight for a return the products are fairly priced and decent materials. But buyer beware- NOT EASY RETURNS!
Bathing suit was not true to size. Didn't fit. Their return policy is a joke. Sent the suit back. They sent an email with a bunch of bull crap but bottom line is they will not exchange the suit nor give me a refund. I told them to send the suit back I paid for and they said they can't. So they got paid for a suit I don't get! Expensive mistake!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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