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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Terrible cust service, never received my order... sent an email to customer service. Never received a response, over $100 order nothinh...

Date of experience: October 7, 2020
Georgia
1 review
8 helpful votes
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I was very pleased with my purchase. I was having trouble finding a dress and stumbled onto Rotita. I was hesitant to buy from a site I'd never heard of, but the dress was truly exactly what I was looking for. I did pay extra to have it shipped quickly. I was very glad I took the chance on my purchase. I had many compliments at my son's wedding and since then.

Date of experience: October 1, 2020
Washington
1 review
6 helpful votes
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Poor service
September 29, 2020

It took over a month for me to receive my 2 tops. 1 was ok- not well made but would last for a season. The second I returned as it was poorly made and even though it was the same size it didn't fit. I returned this top the next day. 2 MONTHS later I received a generic letter stating Multiple reasons why they would not give me a refund. The pictures of the clothes are very pretty but... the service and quality do not match.

Date of experience: September 29, 2020
Pennsylvania
1 review
0 helpful votes
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Shouldn't Have
September 25, 2020

I shouldn't have just jumped in and purchased items from Rotita before I checked out all of the reviews. Now I have items which don't fit. I did submit a "ticket" however, I did not know that I need to include a photo of each of the items which need to be returned. Unfortunately, I do not know how to contact them as the site won't let me submit another ticket to explain the situation. I have Not received any response from Rotita.

Date of experience: September 25, 2020
California
1 review
0 helpful votes
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I ordered something over three and a half months ago I still have not received my order. I did try to get in touch with the company. They have not yet responded

Date of experience: September 11, 2020
New York
1 review
1 helpful vote
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CUSTOMERS BEWARE!
September 11, 2020

CUSTOMERS BEWARE! AS SOON AS I PLACED AN ORDER WITH ROTITA, I RECEIVED AN ALERT ON MY CREDIT REPORT THAT MY EMAIL AND PASSWORD WERE EXPOSED ON THE DARK WEB! COMPANY DOES NOT HAVE MUCH SECURITY FOR ITS CUSTOMERS! BEWARE!

Date of experience: September 11, 2020
Florida
2 reviews
0 helpful votes
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Looks as cheap as it feels!
September 11, 2020

Sadly their styles are very nice. The true downfall is the product is cheaply made! Cheap material. Very cheap feel. In one word ‘yuck'. Feels as cheap as it looks! True improving your material. Dollar store clothings. Way overpriced.

Date of experience: September 10, 2020
Canada
1 review
76 helpful votes
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FALSE ADVERTISING
August 29, 2020

In July I purchased a swimsuit for $29.95. When I checked my PayPal account it was charged $71.00. This was the original price. I tried to get PayPal to look into the situation but the company refused to give me the difference back.

It is so frustrating to purchase something and then get charged above the advertised price.

This company is taking advantage of unsuspecting customers and it is absolutely frustrating!

0 STARS is my official rating!

Date of experience: August 29, 2020
Arkansas
2 reviews
0 helpful votes
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Customer service
August 28, 2020

Do not order from these people, for a bottom to a swimsuit they list a customer. I order all the time and have never had this much problem getting the rest of my order. One person tells you one thing and the other just gives you the runaround. Finally told them to just keep the swimsuit bottoms guess they need them

Date of experience: August 28, 2020
Illinois
1 review
0 helpful votes
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While the clothing looks pretty in their pictures, the sizing is inconsistent, the materials are uncomfortable, and the returns are a total ripoff. I followed their return instructions to the letter, and they lied and said they never received the items and refused to give me a refund. Horrible, horrible company!

Date of experience: August 26, 2020
Illinois
1 review
0 helpful votes
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Worst experience ever!
August 13, 2020

I waited over a month for my purchase only to find out it was never sent, you can't talk to anyone and its been another month with no refund don't risk it!

Date of experience: August 13, 2020
Oregon
1 review
20 helpful votes
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Good luck on your "easy return" process - once you send back the item and its recieved (due to low quality material) ypu get a cookie cutter response that your returned item will not be refunded because it was not returned like new - of course not cause it was shipped looking bad in first place which was why it was returned. And if THEY cancel an item on you (out of stock) they issue only partial refund... i have reported to FTC on their faulty business practices its a shame how they operate

Date of experience: August 12, 2020
North Carolina
1 review
19 helpful votes
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I ordered 4 swimming items and only can wear the tankini. Loved the designs but the problem is in the boobs size of these products. I'm petite size S but wear D cup. Well, Rotita doesn't design by cup size. So, to compensate that one has to order a size larger, which doesn't look good at all. I wish they start designing keeping in mind the boobs size and not just the body size.

Date of experience: August 5, 2020
Indiana
1 review
1 helpful vote
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Administator
August 5, 2020

1st & last order with Rotita. Never rec'd order. CS just kept say wait few more days. Done waiting.

Date of experience: August 5, 2020
Connecticut
2 reviews
7 helpful votes
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Buyer beware
August 5, 2020

This is either a new name or another company run by the same Chinese factory as Beachsissi. Do not buy - could not get a tracking number, told items were "hot sale" items, paid for expedited shipping, tried to cancel after 7 weeks, suddenly shipped but took another 12 days to receive. Cost more to return than the bathing suit cost so I threw it out.

Date of experience: August 4, 2020
South Carolina
1 review
0 helpful votes
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I spoke with a representative on their chat and was told the order was cancelled(as requested) and that money would be refunded. Now a week later I never received my money and was notified the order was shipped.

Date of experience: August 4, 2020
Wisconsin
1 review
12 helpful votes
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Extremely cheap made clothing! When you try to return an item they claim it's defective or stained and refuse to give you any refund whatsoever. If you dispute the charge through PayPal they tell you to remove your dispute and then they will refund! Do not do this. They need to refund your money before resolving the dispute. Nothing but scammers!

Date of experience: August 1, 2020
New York
1 review
0 helpful votes
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The pictures of the products look all nice and cute but when you get them they are poorly made and cheap quality. I sent 3 items back they received it on June 11, I'm still waiting for my return money of $79 today is July 28th. Disputing the charges on my credit card today.

Date of experience: July 28, 2020
New York
1 review
58 helpful votes
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I ordered 3 bathing suits from here and I loved two of the items but the third was too large and I wanted to return. I had to pay for shipping, they accused me of sending the item back damaged which was completely untrue and then jerked me around for my refund for over two weeks (still have not received). If you're prepared to eat a loss or fight for a return the products are fairly priced and decent materials. But buyer beware- NOT EASY RETURNS!

Date of experience: July 24, 2020
Michigan
1 review
15 helpful votes
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Bathing suit was not true to size. Didn't fit. Their return policy is a joke. Sent the suit back. They sent an email with a bunch of bull crap but bottom line is they will not exchange the suit nor give me a refund. I told them to send the suit back I paid for and they said they can't. So they got paid for a suit I don't get! Expensive mistake!

Date of experience: July 22, 2020