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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
Follow Laura G.
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So I ordered a 2xl swimsuit to ensure that it would fit and I received it today. It fit perfectly everywhere except my breasts. The cup size was at best a C size. Im sorry but a 2xl woman does not have C size breasts. Um do your homework. I will be returning the swim suit and not recommending this company to literally everyone I know.

Date of experience: June 17, 2021
Rotita R. Rotita Rep
over a year old

Hi, Laura G.

We are sorry that our products did not satisfy you.
Can you tell me your order number?
I will give you a reasonable solution.
Looking forward to your reply.
Sincerely
Rotita

Arkansas
1 review
0 helpful votes
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NO, NO, NO. The fit of the items from this company are certainly not for USA, they run very, very small. Delivery takes a VERY long time, and if you are not satisfied, you can't reach anyone to speak with (a real person) about return or exchange. Once you decide to "chat" it is hard to decipher the broken English. They insist that you rate them and insist that they have been helpful. They are not. DO NOT buy from this company. This company is not American and does not use American sizing, it is much smaller than Junior sizing. The business is on-line and advertises frequently on Facebook. The pictures are gorgeous, but the fabric is not swimsuit fabric and the customer service is awful

Date of experience: June 5, 2021
Rotita R. Rotita Rep
over a year old

Hi, Donna L.

We are sorry that our products did not satisfy you.
Can you tell me your order number?
I will handle it for you.
Looking forward to your reply.
Sincerely
Rotita

Florida
1 review
38 helpful votes
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Horrible clothes and customer service
June 1, 2021

Ordered 6 bathing suits, larger than my size since I knew it was coming from a country where everything is tiny - got them, none of them fit, asked for a return label, got it and that was the end - I had to open a case with paypal to get my money back - they conveniently never responded to my emails or let me log in - thank god for paypal or I would have been out $160.00 from these scammers - buy USA people, these clothes are not sized correctly and look way better in photos than they do in person

Date of experience: June 1, 2021
Rotita R. Rotita Rep
over a year old

Hi, Claire T.

We are sorry that our products did not satisfy you.
Can you tell me your order number?
I will handle it for you.
Looking forward to your reply.
Sincerely
Rotita

India
1 review
0 helpful votes
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Excellent service.
May 28, 2021

I like that I can Track my orders with Rotita. This makes it easier for me to approximate package arrival. I have been happy with the quality of my purchases to date with this company. 5 stars

Date of experience: May 27, 2021
Illinois
2 reviews
0 helpful votes
Follow MARGARET C.
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I am trying to be patient. But I am not hearing from anybody. I ordered 3 dresses which are needed for 2 weddings. Please get back to me as soon as possible. My transaction ID: 1V*******UD*******A.

Date of experience: May 25, 2021
Rotita R. Rotita Rep
over a year old

Hi, MARGARET C.

Sorry for the delay in logistics.
I sent you an e-mail regarding this issue.
Please check.
Looking forward to your reply.
Sincerely
Rotita

GB
1 review
27 helpful votes
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I purchased some bikinis in March, received them over 1 month Later. The sizes are wrong, I returned them all at a cost to me of £35! The communication with the customer service department is shocking. They won't refund me, they keep just asking me for the same details every single time and we are literally going round and round, I will not give up on my refund I spent £85 with them. DO NOT BUY FROM THEM!

Date of experience: May 25, 2021
Rotita R. Rotita Rep
over a year old

Hi, Christine S.

Sorry for the inconvenience.
Can you please tell me your order number?
I will check.
Looking forward to your reply.
Best regards
Rotita

Colorado
1 review
15 helpful votes
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Avoid at all cost
May 21, 2021

Horrible company to work with. Their customer service just talks in circles to avoid addressing any issues, the website is difficult to use and doesn't work when it comes to returns and their return policy is not adhered to - they will not refund your money as stated! I've been communicating with them for 4 months and still don't have my refund - they keep asking the same questions that have already been answered. I will never buy from them again and recommend you avoid doing business with them!

Date of experience: May 21, 2021
Rotita R. Rotita Rep
over a year old

Hi,

Sorry for the inconvenience.
Can you please tell me your order number?
I will check.
Looking forward to your reply.
Best regards
Rotita

Michigan
2 reviews
1 helpful vote
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BUYER BEWARE!
May 15, 2021

Purchased seven items. They send no tracking and it took almost 4 weeks to receive the purchase. I returned 6 items (be sure to get tracking info!). Tracking stated this company received the return in 4 days. After 10 business days I tried to get an update on my refund but got the run-a-round. Opened a dispute with PayPal. This company told me they could not issue a refund unless I close my dispute. I could not put any trust that they would follow through with the refund and let the dispute continue. They used every single minute PayPal offered for a response before they responded to PayPal and issued my refund. The dispute is closed and my refund from PayPal is on its way. DO NOT PURCHASE FROM THIS COMPANY! You have been warned.

Date of experience: May 15, 2021
Rotita R. Rotita Rep
over a year old

Hi,

Sorry for the inconvenience.
Can you please tell me your order number?
I will handle it for you.
Looking forward to your reply.
Best regards
Rotita

AE
1 review
0 helpful votes
Follow Khondokar M.
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Great
May 14, 2021

Cleo was so helpful and resolved my query within minutes. It was the fastest and most helpful customer service I've come across in a long time!

Date of experience: May 14, 2021
Brazil
1 review
7 helpful votes
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No refund
May 12, 2021

I returned an item that was a terrible fit and cheap material on 13 April 2021, following all their guidelines. Adding the postage cost to the item.
After repeated emails, I still have not received my refund.

Abysmal service and abysmal company.

Would advise anyone not to use this company.

Date of experience: May 12, 2021
Rotita R. Rotita Rep
over a year old

Hi,

Sorry for the inconvenience.
Can you tell me your order number?
I will handle it for you.
Looking forward to your reply.
Best wishes
Rotita

Pakistan
1 review
0 helpful votes
Follow Codlistic S.
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Highly Recommended
May 12, 2021

Placed my order easy enough and then was a bit concerned on the delay of it being shipped however due to the Pandemic I understood. The customer Service team kept me updated regularly and the tracking worked perfect and even turned up 2 days before scheduled! Overall a brilliant service and most importantly the Mrs is going to love her fur coat!

Date of experience: May 12, 2021
Arizona
1 review
2 helpful votes
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Total garbage
May 11, 2021

Do not buy products from this company! I received an extremely poor quality dress and when I tried to return it they asked for pictures which I sent and have not received a response since. It's been 2 weeks now.

Date of experience: May 10, 2021
Rotita R. Rotita Rep
over a year old

Hi, Johanna M.

Sorry for the inconvenience.
Please tell me your order number.
I will handle it for you.
Looking forward to your reply.
Sincerely
Rotita

Canada
1 review
2 helpful votes
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I have an order in progress and have been trying for over a month to unsubscribe from Rotita emails. Their links don't work, you can't contact them unless you want to speak to a robot on chat. They say they will but they don't. No customer service, etc., etc., etc. Don't order from this company and I wish Google and everyone else would stop allowing these companies to post on their search engines. This is just another reason to hate someone and I am so sick of China invading stealing from us and the rest of the world.

Date of experience: May 7, 2021
Rotita R. Rotita Rep
over a year old

Hi, Sherry A.

Sorry for the inconvenience.
Can you tell me your order number?
I will check the status of the order.
Then unsubscribe you from our website.
Looking forward to your reply.
Sincerely
Rotita

Texas
1 review
1 helpful vote
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Worst Quality
May 7, 2021

Dress I ordered was nothing like the picture. Material is very poor quality. Design was nothing like the dress. Size was a L and was more like a S.

Date of experience: May 6, 2021
Rotita R. Rotita Rep
over a year old

Hi, Yvette G.

We are sorry that our products did not satisfy you.
Can you tell me your order number?
I will solve it for you.
Looking forward to your reply.
Sincerely
Rotita

New York
1 review
0 helpful votes
Follow GLENDA A.
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Still have not received order. Yet they charged our credit card. Normally other companies bill and ship at the same time, not a month ahead.

Date of experience: May 6, 2021
Rotita R. Rotita Rep
over a year old

Hi,GLENDA A.

We are sorry for the inconvenience.
Can you tell me your order number?
I will check the status of the order.
Looking forward to your reply.
Sincerely
Rotita

New York
2 reviews
0 helpful votes
Follow Christine M.
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The quality is great.
October 5, 2024

I have been purchasing my bathing suits from here for a long time and the quality is great!
It was very easy to track as well.

Date of experience: April 29, 2021
Florida
2 reviews
2 helpful votes
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Plastic like Buttons falling off and coloring off from online. Poor customer service. Don't recommend wasting your time or money. So sad.

Date of experience: April 19, 2021
Rotita R. Rotita Rep
over a year old

Hi,Sonia C.

Sorry for the inconvenience.
Can you tell me your order number?
I will look at the solution for you.
Looking forward to your reply.
Sincerely
Rotita

Florida
1 review
3 helpful votes
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This company not only charged me twice for my order but also sells items representing something different. Their quality of this item is completely different than the one described. More over, I have been trying to return the item for a refund and they are giving me the runaround.

Date of experience: April 14, 2021
Rotita R. Rotita Rep
over a year old

Hi, Rosi L.

Sorry for the inconvenience.
Can you tell me your order number?
I will check and solve it for you.
Looking forward to your reply.
Sincerely
Rotita

Colorado
2 reviews
1 helpful vote
Follow J C.
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Boo!
April 6, 2021

Knockoffs - flimsy fabric, poor quality stitching, difficult to track return pkg, poor/no response to requests for info or customer service. Sorry, no proof of purchase unless you want reams of emails.

Date of experience: April 5, 2021
Rotita R. Rotita Rep
over a year old

Hi,

I'm sorry that our products did not satisfy you.
Could you please tell me your order number?
I will check and give your a reasonable solution.
Waiting for your reply.

Regards
Rotita

Maryland
1 review
3 helpful votes
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Nice
March 26, 2021

My dresses fix well look nice. I would order again from them. I'm satisfied with my items. Very quick delivery.

Date of experience: March 26, 2021
Rotita R. Rotita Rep
over a year old

Hi,Monaye P.

Sorry for the inconvenience.
Could you please tell me your order number?
I will check and give your a reasonable solution.
Waiting for your reply.

Regards
Rotita